Alternatives to Cloodo WhatsApp CRM

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

Mobile communication and payment solutions. Combine messaging channels such as WhatsApp with innovative payments to create Conversational Commerce. We help companies communicate. Our customers use voice, SMS, Voice, and the most popular chat apps, WhatsApp, Apple Business Chat, Google RCS, and WhatsApp. Let the AI bot handle the talking and start a conversation in the channel that your customers prefer. To increase conversions, integrate commerce into the conversation. CM.com is a payment service provider licensed by Apple Pay, Google Pay and WeChat Pay. It offers a variety of options for all channels with Apple Pay and Google Pay as well as Credit Cards and local payments such as Bancontact and Bancontact. CM.com also offers a ticketing platform that helps museums, stadiums and festivals sell and manage any type or ticket. The Customer Data Platform allows you to market on a personal level. Identity and esign solutions ensure authentication in all transactions

Ensure that guest communications are available 24 hours a day. You can send and receive messages to hotel visitors using a plug-in called live chat. You can answer guest questions at any hour of the day or night with messaging automation. All messaging apps can be merged into one inbox (email, SMS, Facebook Messenger, WhatsApp, and email). You can respond immediately to guest inquiries, delegate to other team members, and keep track of conversations. Give the information guests require for each phase of their stay. This is a great tool for cross-selling. Segment & manage guest profiles. Based on group size, arrival dates and other metrics, you can schedule personalized messages and promotions for your guests. Reach the right guest at exactly the right moment. Get PMS connectivity. Create a personalized and targeted guest experience that is messaging-first. Instantly connect with your guests via their preferred messaging app.

RingCentral RingCX is a comprehensive AI-driven contact center solution designed to elevate customer experiences and streamline support operations. It seamlessly integrates voice, video, and over 20 digital communication channels into a single, unified platform, enabling businesses to engage with customers on their preferred platforms. Powered by RingSense AI, RingCX provides real-time insights, automates routine tasks, and assists agents in delivering exceptional service throughout the customer journey. The platform is easy to deploy, with implementation achievable in just days, offering flexibility and efficiency for organizations of all sizes. Starting at $65 per user per month, RingCX includes unlimited minutes and a robust suite of core contact center features, making it a powerful tool for enhancing customer satisfaction and operational performance.

Konnect CRM software allows your marketing, sales and customer service teams to work together. They can share information and manage all interactions with prospects, customers and leads. Konnect CRM helps sales teams win more deals. Many CRMs don't work because they offer little value to sales teams. Konnect CRM is different because it offers excellent features and customer service to help small businesses succeed. Konnect CRM is designed for SMEs to help them manage their sales processes effectively and quickly. The Konnect CRM solution helps manage the customer relationship from pre-sales through to post-sales. Konnect CRM allows companies to manage their customers throughout the entire life cycle, from acquisition to after-sales support. Konnect CRM has some unique features that allow companies to easily upsell, cross sell, and retain their most loyal clients.

NetSuite CRM+ can help you to improve and redefine your customer relationships. NetSuite CRM+ is a front-office solution that provides a 360-degree view to customers in real-time. It provides a wide range capabilities that allow for seamless information flow throughout the customer's lifecycle, from lead to fulfillment to renewal, cross-sell, upsell, and support. It integrates with the most popular accounting, warehousing, and shipping applications.

Schedule Messages, Automatic Reply, CRM Integration, AI ChatBot. WAPlus is an all-in-one WhatsApp CRM supercharge your WhatsApp productivity.

Your Contact Center even smarter! WitiOp allows you to manage your interactions with your contacts on WhatsApp, the most popular instant messaging platform. You can offer a 24/7 service and keep your customers in touch!

Pepper Cloud is the best AI-powered Sales CRM software for small and mid-sized businesses. The platform integrates popular messaging channels like WhatsApp and Facebook to allow users to connect with customers and leads through their preferred communication channels. The CRM software includes features for managing sales pipelines, which allow users to customize stages and see real-time information about their sales activities. Pepper Cloud includes automation features to eliminate repetitive tasks. It also integrates with business tools such as Mailchimp, Xero and Zoom. The analytics dashboard gives users insights into their business performance. Pepper Cloud allows users to manage lead management, account tracking and nurturing, revenue forecasting, campaign tracking, customer interaction tracking, and sales pipeline visualization. With its generative AI technology, AssistAI, it elevates sales productivity by auto-capturing and nurturing leads, automating the chat flows, managing tasks and activities, and more—all with precision and ease. Its no-code AssistAI chatbot can be deployed across multiple channels to handle customer queries instantly, escalate complex issues to human agents, and deliver 24/7 customer support.

Achieving excellent customer relations is a key goal for any organization. The first step in this journey is to adopt a straightforward approach to customer relationship management (CRM). CRM encompasses all the activities, strategies, and technologies companies use to manage their interactions and relationships with current and potential customers. CRM helps businesses build relationships with their customers which, in turn, leads to loyalty and customer retention, both of which can have a significant impact on a company's revenues. Etiya Customer Relationship Management is a highly scalable, customer-centric, and omni-channel experience that allows companies to exceed customer expectations through interactions on any platform, through any channel. Etiya CRM offers a complete, integrated lead-to cash process flow for customer management. Social media analysis identifies communities of interest and potential cross-sells.

It's easier than ever to connect with your audience via WhatsApp! Vepaar provides the tools you need to create and manage your business page and interact with customers from anywhere. Tags allow you to organize your contacts, messages, media files, and other data. You can create and use different filters to analyze your data in a powerful dashboard. We feel what they feel. We created the Quick Reply feature, which allows you to quickly respond. You can also pass dynamic fields. The Sales Funnel allows you to convert leads into customers. To maintain good relationships, filter your WhatsApp business customers according to different funnel stages. You can sync all conversations of any contact, group or broadcast list with the Auto-Sync Chat feature. You can access them from any Vepaar account.

You can engage users in proactive ways, personalize interactions, automate conversations, and create user journeys using business messaging channels. Empower your team to communicate seamlessly across multiple channels and make a lasting impression. With our no-code builder, you can quickly create conversational AI bots and deploy them in no time. For more complex operations, you can add a custom function or dataset. A simple WhatsApp campaign screen allows you to send WhatsApp notifications like a pro. Our dashboards make it easy to visualize your data. With just one click, you can access all the information you need while keeping up to date with industry trends. Data security is a top priority for us. Your data is protected and secure with data centers based in the US, EU, and SEA.

Payemoji is a Conversational Commerce Service that we cofounded in 2021. We solve the problem that businesses today struggle to effectively engage their customers e.g. SMS = Fraud; Email = Junk; Voice = Calls Screened; Apps = Download/Muted Notifications. WhatsApp Business Messaging Apps is our solution to help businesses engage with customers in a personalized, interactive and secure way. We sell our services to Enterprises based on three main use-cases where we automate any customer journey by integrating IT systems. • Personalized, interactive and secure notifications: Complementing SMS and Email notifications, i.e. business tick vs. spam & fraud. • Conversational Sales: Open a dialogue with your customer by opening an email with 98% open rates, 45-60% click through rate and 4X conversion. • Conversational Support: Support your customers wherever they chat with friends and other customers. No more waiting for a webchat

WADeck, a free embedded WhatsApp CRM Tool, is lightweight and easy to use. It has powerful AI capabilities that can help you quickly increase your sales volume. Features: AI-powered GPT assistant: Optimize your WA workflow with AI powered suggestions. • Intelligent generation of WA messages templates: Input a few keywords and AI will create professional and engaging message content. Automatic Conversation Translation • Broadcast: Send messages to multiple WA numbers at once. • WA status via Web: Directly update and publish your WA status through WhatsApp Web • Custom tabs to organize your WA conversations *Quick replies: Customize phrases or message templates to be used for quick replies • Auto-reply : Intelligent automation tools to handle repetitive conversations • Scheduled messages: Send messages to groups or personal chats at specific dates and times.

The most comprehensive contact center solution available on the market will improve your customer experience and optimize your company’s time and resources. All communication with clients can be managed from one platform: phone, email and WhatsApp Messenger, Messenger, web chats, SMS, web forms, online forms, or app stores. You can create a unique contact record and then forget about it. The cloud environment allows you to work from any device that has browser access. This protocol offers great sound quality and ease-of-use. Multimodal automatic dialing allows you to make more calls and get them to your destination faster. You can choose from progressive, predictive, or preview dialing to boost your campaigns. Intelligent routing allows you to manage inbound calls easily and productively. Voicemails, voicemails, and integration with outbound channels can all be managed from the same desktop.

It is 100% cloud platform that uses the Google Cloud Platform's world-class quality standards. It is based on WebRTC technology and works with any operating system. It does not require VPN, consumes low bandwidth, and can be used for telecommuting. It allows you to communicate outgoing and incoming with customers via various channels, such as phone, mail, chat or SMS, email, chat, WhatsApp, SMS or web forms. You can communicate with your customers using the channels they prefer, as well as the ones that work best for you. We are an Omnichannel Contact Center Platform. This means that we can manage communication with customers via different channels. Customers and agents have a homogeneous experience. Different communications can also be linked in comprehensive business processes.

One Shoot is a CRM designed specifically for Wedding Photographers. One Shoot CRM allows wedding photographers to interact and gain insights about their business. It also helps them create a scalable process and expand their business faster. One Shoot CRM helps photography businesses to improve customer relationships, increase productivity, make better decisions, enhance collaboration, and increase revenue. One Shoot automates many tasks, such as sending emails, WhatsApp messages, scheduling appointments, following up on leads and monitoring them, saving time so that you can focus on other important aspects. One Shoot CRM can help you build long-lasting relationships with your customers, leading to increased loyalty and repeat sales.

Mekari Qontak, the best cloud-based omnichannel CRM app in Indonesia, automates your business sales and customer services. You can access all details about customers, conversations and offer statuses as well as points of contact for the company. GPS live tracking allows you to track and monitor the achievements of your field teams for better job monitoring. To manage and protect customer data, you can categorize database access by team role. Mekari Qontak has many end-to-end features that you can access in real-time to help your business grow. All-in-one chat and telephone management solution to automate your business. You can track the location of your sales team and monitor KPIs, activities and other metrics in real-time. To increase efficiency, end-to-end customer services management. WhatsApp blast system, green tick chatbot, multi-admin/device and chatbot for 1 number. You can design your bot messages without programming and customize them as you need.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

TeleCRM is an integrated sales CRM that streamlines tele-calling, as well as WhatsApp communications. It has features such as a one-click dialer and call tracking. It also offers reminders, recording and templates for instant WhatsApp messaging. The platform integrates multiple lead sources, such as Facebook Ads and WhatsApp, allowing for automatic lead capture and following-up. It also supports task automatization for repetitive actions such as sending welcome messages, assigning lead, and scheduling. TeleCRM's robust reporting tools allow businesses to track sales, team activities and customer interactions. The CRM is fully customisable, allowing users the ability to configure their dashboard, fields, and pipeline. They can also assign roles within a team. It helps businesses increase sales by automating processes, and creating a seamless customer experience.

Chat-based marketing and apps are the solution. Chat-apps like WhatsApp, WeChat, and Facebook Messenger have become the new way for brands to market their products and services. It's a combination of message dissemination, customer support, and O2O applications. Your followers will open 80% of chat-app messages. Chat-apps offer a more interactive way to market than email marketing. The interaction of your followers can be captured for sales and customer journey optimization. WAMP stands for "WeMine Analytics & Management Platform", which is an analysis platform and management platform that WeMine developed for instant messaging apps (Chat-apps such as Messenger or WeChat). WAMP allows companies to connect to Chat-apps and to easily manage their customer relationships (SCRM), data collection and marketing automation to enhance brand image.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

YoroCRM provides a variety of tools and features to help businesses manage customer interactions, sales, marketing, and other activities. These features are why YoroCRM is the most popular sales automation platform in the world. It offers a complete solution to managing customer relationships and sales processes. YoroCRM is a tool that helps businesses manage customer interactions and data throughout their customer lifecycle. This includes storing contact details, sales history, as well as communication logs, in one central location. YoroCRM, a cloud-based solution for sales automation, can be accessed from any location with an internet connection. This allows businesses to work more flexiblely and collaborate more easily.

CallTaker is a cloud-based, powerful, SOPHISTICATED and CUSTOMISABLE customer service management system. It can be used for pre- or post-sales customer service, internal user support for IT/HR Help Desks, carpark or property security help desks, and any other use case where you need service tracking and delivery to customers, external users, customers, or other organizations. CallTaker is a powerful and comprehensive business management tool that can help improve efficiency, productivity, and governance in your customer support center. Your business needs customer relationship data that is automatically updated. This includes instant access for employees and a complete history of all communications, meetings and documents shared. CallTaker gives your business one place to store all your customers, leads, service requests, and contact information. It also stores all their preferences and history. This ensures that your conversations are always relevant, personal, and up-to date.

Rapidtrade offers a customer relationship management service for our clients. This allows you to easily communicate with your customers. You can also manage the interaction at a larger scale. It is well-known for its ability to improve customer-company relationships, increase sales and establish aftersales service. Your brand image will improve if you have good business relationships. We are a leader within the field of order management software and systems. We are committed to improving your business delivery and provide the best systems. Your orders will be processed faster and more efficiently with higher automation efficiency. It allows you to concentrate more on the delivery process and less on customer payments. You can also check if the customers received the products. Access to your order management system will be available anywhere and at anytime.

HoduCC is a consolidated and comprehensive contact center software. It is the best call center software for all types of call centers. HoduSoft is a leading provider of Voice over Internet Protocol (VoIP), solutions around the world. This contact center software provides intelligence, security, advanced features, and is highly recommended by customers. HoduCC was designed to build user loyalty and meet customers' expectations. HoduCC allows customer service teams to provide personalized, productive phone support in an omnichannel customer experience. Hodusoft is a call center software that helps grow call centers to solve customer issues faster, improve call support operations and provide excellent customer service. HoduCC is a call center software that can be used by both corporate and end-users. It offers a user-friendly interface and can easily adapt to the changing needs of support and sales teams.

SocialEpoch CRM integration software is the best for WhatsApp business. This software allows you to manage customer WhatsApp chats, sales, support, and marketing. The most powerful and user-friendly WhatsApp Lead Generation, Marketing, and Community Management software. SocialEpoch is a brand of Moppomobi Group. This company specializes in providing top-quality social marketing solutions. SocialEpoch employs more than 300 people and has extensive experience in the field of operating technology. They serve a wide range of clients, including gaming apps, retail businesses, Fin-tech companies and e-commerce platforms. SocialEpoch's goal is to provide clients with more extensive lead generation strategies through the use of the most recent private social marketing technologies. We are looking forward to working with clients around the world who share a common vision and achieving a win-win scenario.

BizCRM is a SaaS-based solution that streamlines business operations and drives growth. It combines powerful CRM features with HR management, employee field tracking and WhatsApp integration. Customer management, lead tracking and sales automation are key features that boost productivity. It provides tools for employee self-service, payroll management and attendance tracking. It ensures workflow efficiency with advanced project management features such as task assignment and progress tracking. GPS-based tracking of employees and detailed reporting provides real-time insight. BizCRM App empowers companies of all sizes to improve communication and scale easily, making it an essential tool for modern enterprises.

Customers are demanding more. Banks should be able to identify customer needs faster than their competitors and balance them with bank's business objectives. Banks should make more profit from existing customers as acquisition costs rise. It helps improve business profitability by making more efficient decisions. Design, implementation, and management of customer relationships strategies. Based on customer behavior, cross-sell and up-sell support is possible. There is no limit on the number of users or the number of decisions/workflows.

All the tools you need to manage a profitable, easy-to-run business. LogixOne can digitally transform any industry, including Field Service, Retail Sales and Finance, Logistics and Supply and Professional Services. Your unique value proposition and business image will be reinforced in the minds of your customers. Automating sales and marketing processes will help you win more business. Communicate with any contact easily, whether they're a customer, supplier, or employee LogixOne offers communication channels from email, telephony, SMS, and WhatsApp.

Kreative Hive is a cutting edge CRM solution designed specifically for retailers. It revolutionizes the way businesses interact with their customers. This dynamic platform seamlessly integrates tools for customer relationship management, empowering retailers with the ability to manage and enhance their client interactions. Kreative Hive’s CRM for Retailers is designed to streamline processes and track customer preferences. It also optimizes marketing strategies. Retailers can gain valuable insights with intuitive features like sales tracking, personalized communications, and robust analytics. The platform's intuitive interface ensures smooth implementation and is an invaluable asset for retailers who want to elevate their customer experience in today's competitive marketplace.

Email blasts and landing pages that don't require coding can help you capture more leads. Sales automation makes it easier to close deals and provides world-class customer service via email and chat. You can add as many contacts as necessary - one million, ten million - it's all possible. The more contacts you have the better your sales. You can import existing contacts via excel, drop them into webhooks, or capture them via landing page on your website. You can add as many fields as necessary. You can either choose a high-converting funnel template or make one from scratch. You can create as many funnels you like. Conversion funnels can be built to drive visitors to upsells, cross-sells, and paid conversions. You can track the performance of each step and optimize it using actionable data. Choose one of these email templates and choose the target segment to send it. You can track open and click rates to compare performance across campaigns and segments.

Transform Conversations Into Sales and Supercharge Customer Service & Engagement We are passionate about helping businesses succeed in the digital age. Our multi-channel Customer Engagement & Automated Platform is designed to streamline communication and boost efficiency across various channels including WhatsApp, Telegram Messenger, Instagram, and Live Chat. You can find the following exciting features on our platform: Omnichannel Team Inbox Booking Appointments Bookings for Classes AI Chatbots for all channels Push notifications are available on the mobile app Invoicing and Payments Segmentation & Broadcasting Automations Forms and Surveys Shop for E-Commerce on WhatsApp Plans & Subscriptions

JeffreyAI is an AI-powered business automation platform developed to boost sales and marketing activities. It delivers functionalities for generating leads, automating emails, managing social media content, marketing via WhatsApp, and conducting SMS campaigns. Furthermore, it equips users with resources for streamlining workflows, dynamically interacting with customers, and automating numerous operations to evolve business approaches. Through the adoption of sophisticated AI technologies, JeffreyAI seeks to optimize processes, enhance productivity, and foster business expansion, enabling users to concentrate on cultivating relationships and conducting deal discussions. * Marketing Automation * Sales Automation * CRM (Customer Relationship Management) * Email Marketing * Social Media Management * SMS & WhatsApp Marketing Tools * AI Sales Assistant * Workflow Automation * Business Intelligence * Conversational Marketing * Lead Generation

All contacts are not the same. We know how complex relationships can be created by some contacts. Aritic Sales offers a flexible and effective way to establish relationships with contacts of any type. You can link a contact to another company, which could help speed up the buying decision. Aritic Sales CRM software gives you a 360-degree view of both the macro and micro levels. You can identify deals (open, won, lost), set milestones and track customer interactions. You also know how likely it is that a deal will be closed. Track customer journeys, monitor real-time information, establish relationships and capture new leads automatically to maintain your sales pipeline. All the advanced CRM features you need to manage your sales funnel and ensure a smooth sales cycle.

Switching between multiple applications is no longer an option. Chirp was designed to allow customer support executives to manage calls, emails, and social media interactions using one application. The Chirp JavaScript SDK allows you to easily subscribe to Chirp events, and then act on them. The SDK allows you to make calls or change your state on a web event. Because it is faster, live chat is preferred by most young customers. TxChat is a flexible and powerful chat module that you can easily integrate into your websites. Engage your customers in real-time. Increase customer satisfaction by offering targeted offers, increasing sales conversion rates. Click-to-chat allows you to engage with potential customers. Customers support professionals have additional features such as transfer, canned reply, and send attachments that help them provide fast and reliable customer service.

Access CRM provides sales teams with the tools they need to win more business. This is done by improving collaboration and efficiency, optimizing closing rates, and accelerating growth. Its market-leading integration of accounting and ERP unlocks unique insights, predictive intelligence and efficiency gains for marketing, sales and customer service teams. Data-driven clarity about your ideal customer profile leads you to better leads and improved close rates. This accelerates customer acquisition. Tools to reduce churn risk, upsell and cross-sell ensure maximum customer lifetime value. Access CRM features include integration with Mailchimp, Klaviyo and inquiry web forms. It also offers pipeline management with configurable work flows, a document repository for proposal documents, an overview dashboard for the sales manager, and spending trends of customers over time. By connecting your accounting system, inventory system, or ERP system to Access CRM, the data from each system is in constant communication. This allows your team to work more efficiently.

Bird (formerly MessageBird), the next-generation CRM, is a powerful tool for marketing, sales, and payments. It powers over 5 trillion messages per year across Email, WhatsApp, and SMS. Bird helps leading brands grow more cost-efficiently through personalized interactions via Email, SMS, or WhatsApp. Bird's APIs and applications are used by the most innovative companies in the world to build communication solutions. Start today and communicate with your customers on any channel, for any purpose, anywhere in the globe. Marketing messages, push notification, order updates, shipping alerts, and more. Operational bottlenecks limiting your growth? Automated conversations and workflows can be used to collect critical information, reduce manual tasks, implement Self-Service flows, and route chats directly to the right agent. Our auto-scaling, reliable APIs are available with comprehensive documentation, complete API references, and intuitive SDKs.

Gadget ready agent cockpit with Voice, Omnichannel, and Customer details. Easy and effective plug-ins allow you to integrate custom or legacy CRM, TT, or productivity tools into your environment. A BOT agent is available to assist users in executing processes and using the right tools. A central repository that records every step of your customer journey (customer profile, cross-channel history) and makes it available in real-time to supervisors and agents. It also includes a powerful reporting tool that allows you to access all relevant KPI. ChatBOT is a chatbot based on artificial intelligence. It allows end-to-end control of automated conversational multichannel processes. It is used by millions of people every month and can be part of the customer experience or the agent experience.

Gamification incorporates game mechanics into everyday tasks and activities to motivate employees and customers. ORLIG CRM gives you the ability to harness the power of Gamification to overcome your work challenges. This will result in engaged and motivated employees and customers, better sales and a better customer experience. The right message and the right message will help you reach the right audience to generate leads that can be turned into sales. This will bring in great numbers for your company! ORLIG CRM allows you to segment and profile existing customers. This will maximize the potential of each customer interaction. Great customer relationships are built on excellent customer service, including customer inquiries and post-sales. ORLIG CRM lets you manage all customer interactions from one platform. This allows your employees to quickly access information and improve efficiency in solving customer problems before they happen.

Empower your workforce to engage customers, improve workforce productivity and gain business insights with the power generative artificial intelligence. Caju AI uses the incredible power and intelligence of artificial to understand human conversations. It analyzes messages quickly, provides smart responses and helps your team provide top-notch customer care, leading to stronger business relationships and better results. Unleash productivity and enhance customer engagement while enforcing corporate controls. Imagine it as a key collaborator, assessing messages and suggesting tailored responses. Caju AI increases your messaging efficiency across platforms like WhatsApp, SMS, Telegram and desktop. Caju's dashboard for customer experience will help you to grow your business. Get real-time insight and full control over your workforce-customer interactions.

Privyr, a mobile CRM, is designed for sales and marketers who generate leads online. They need a way to efficiently access, contact and convert leads from their phone or laptop. It integrates seamlessly with popular lead sources like Facebook, TikTok and Google. It also works with communication platforms such as WhatsApp, SMS, iMessage and email. Privyr's email and app features allow users to view contact details, custom responses, and ad campaigns. The one-touch quick reply feature allows auto-personalized introductions via WhatsApp, SMS, and email without the need for typing, copying and pasting, or saving contacts to the phonebook. This simplifies the follow-up. Privyr offers lead distribution features, allowing users share leads via email with others, and set up multiple recipients per lead source.

Sage cloud-based CRM tools and systems can increase customer loyalty and drive revenue. CRM stands for Customer Relations Management. CRM is a method of managing and tracking interactions with prospects, leads, and customers throughout every stage of a company’s sales cycle. CRM tools allow you to focus on your customers while ERP allows you to focus on running your company. CRM software allows businesses to improve customer relationships by automating communication and activities across all departments, including sales, marketing, and customer service. Cloud CRM systems offer a level of automation that allows businesses to run smoothly. Cloud CRM systems allow you and your team to maintain these relationships at all stages of the customer relationship process.

CloudApper CRM is the most convenient app for managing relationships with potential and existing customers. It speeds up the process of capturing and qualifying business leads and keeps track of communications between the company's customers and potential customers. It improves business communication by synchronizing all customer queries, solutions, negotiations, and service requests in one place. Optimizes tasks and processes so that any member of the team can interact with customers to provide personalized service. The Web and Mobile App allow for quick and efficient sales activities and high response rates. Users can connect store and share details with potential customers by creating a new account or assigning a contact to an existing account. CRM introduced CRM-on the-go, enabling mobile apps for iOS and Android. The sales team now has more flexibility in reporting.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Confer With, a video commerce platform, allows your team to offer real-time advice to customers on what they should buy. It's a great way to increase sales and customer loyalty by offering personalized online shopping experiences. Live video shopping allows you to engage with customers and upsell, cross-sell, or even add promotions to their baskets. Confer With combines live video and your eCommerce platform to give you access to your entire product catalogue. This allows you to make your products shoppable in one to one video calls. You can share product images and video demos on the platform. It allows you to curate your recommendations and makes it easy for customers to shop with.

Our secure co-browsing service allows you to interact with customers and have an audio & visual conversation right from your website. It's never been easier to increase customer satisfaction. You can use co-browsing to show your customers how to navigate your website or app, make a purchase and help them fill out forms. Users don't need to install plugins or other software. We now offer Messaging, a new type for engagement, in conjunction with LivePerson. This allows Live Chat to be more flexible and takes Live Chat to the next level. We have integrated popular 3rd-party channels such as Twilio SMS and Facebook Messenger, Instagram, Twitter. WhatsApp, Apple Business Chat, and more. Agents can now receive these Messaging engagements directly within Dynamics 365!