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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services. Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations. Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests. To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs. Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.

Description

Comfy Hotel Reservation provides a comprehensive solution for hotels, apartments, B&Bs, motels, guesthouses, and holiday homes to effectively oversee and streamline their reservation processes. This adaptable and fully scalable system offers a wide range of options tailored to meet diverse needs. By utilizing this software, hotels and travel agencies can greatly enhance their efficiency and reduce costs associated with reservation handling. The user-friendly interface of this innovative program transforms management tasks into a straightforward experience. Users can effortlessly toggle between different profiles to check the reservation status of any room, and it also supports simultaneous views of multiple room bookings or the ability to access several reservations concurrently. Comfy Hotel Reservation is designed to optimize revenue while minimizing the number of unsold nights for establishments of all sizes and market segments. Additionally, it aids in managing repeat clientele and documenting customer preferences, which is crucial for fostering loyalty. All profile information is secured by a password, ensuring protection against unauthorized access while maintaining customer trust. Ultimately, this system not only enhances operational efficiency but also significantly improves the overall guest experience.

API Access

Has API

API Access

Has API

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49.95
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cendyn

Founded

1996

Country

United States

Website

go.cendyn.com/cendyn/sourceforge/call-center

Vendor Details

Company Name

OrgBusiness Software

Website

orgbusiness.com/comfyhotelreservation.html

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

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