Call Record Analyzer Description

Looking to create insightful visual reports from your Cisco UC setup? Look no further than CRA, a robust cloud-based platform designed for seamless web call detail reporting and analytics tailored specifically for Cisco® Unified Communications Environments. This innovative tool provides unprecedented insights into your UC landscape, allowing you to quickly grasp vital calling trends. You can easily generate tailored reports for various departments, which helps in troubleshooting voice and video Quality of Service (QoS) issues on a call-by-call basis. With features like customizable column title definitions and flexible data formatting, you can drill down into call record specifics effortlessly. Additionally, CRA offers visual representations of call flows, comprehensive device usage reports, and the ability to distinguish between internal and external calls. You can even assign custom caller-ID labels and monitor the talk utilization of any device, uncovering who made or received specific calls. Furthermore, it allows you to investigate reasons behind call disconnections and identify the top talkers in each department, facilitating better communication management overall.

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Pricing

Pricing Starts At:
$415 per month
Pricing Information:
Essentials Plan - $415 per month
Plus Plan - $725 per month
Enterprise Plan - $1295 per month
Free Trial:
Yes

Integrations

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Company Details

Company:
Intelligent Visibility
Year Founded:
2014
Headquarters:
United States
Website:
www.callrecordanalyzer.com

Media

Play Video Call Record Analyzer Screenshot 1 Call Record Analyzer Screenshot 2
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Live Rep (24/7)
Online Support

Call Record Analyzer Features and Options

Call Accounting Software

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

VoIP Monitoring Software

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Call Record Analyzer User Reviews

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