• Name: Anonymous (Verified)
    Job Title: Project Manager
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very happy with their field mobile capabilities

    Date: May 26 2022

    Summary: BuildOps has allowed us to really level-up our operations very rapidly; Price is reasonable for the amount of features and technology they offer.

    Positive: Lots of industry specific automation that allowed us to speed up many processes especially on the operations side.

    Negative: We've been running on the platform for 2 years now and have nothing to complain about.

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  • Name: Anonymous (Verified)
    Job Title: Founder
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great experience with both customer team and technology

    Date: May 25 2022

    Summary: Happy with both tech and team supporting us, good functionality for FSM or HVAC type business, reporting is awesome.

    Positive: We really like the support BuildOps provided to us during our first few weeks - coaching and training us. Technology is great too - we are way more organized when it comes to dispatching and project management.

    Negative: Nothing for now - fairly recent users here - happy with both tech and team supporting us.

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  • Name: Anonymous (Verified)
    Job Title: Field Technician
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    I use this platform every day now

    Date: May 24 2022

    Summary: For field techs, this is a great platform. Mobile app is super user friendly and does a great job. I am using this tech every day now.

    Positive: User experience is good. I am not the most techy type guy. Training was awesome - really helped me figure out what needs to be done and how. I like that id doesn't take me hours to document my jobs during the day and that when I am in the field I can run things right from my phone.

    Negative: I don't have anything to say here - at least for now.

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  • Name: Jim B.
    Job Title: Owner
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Any mid-size mechanical shop should be using BuildOps - recommended them to everyone in my network

    Date: May 20 2022

    Summary: The best tech I've seen for field service management type shops. We'll be staying with BuildOps for awhile!

    Positive: Lot's of functionality across the board. It feels like their technology was build for our business - great fit across the board. Their engineers keep adding new functionality - I feel like my business can grow together with this platform for many years to come.

    Negative: Can be a bit intimidating when switching to this "next level" type tech. Lots to learn. BuildOps has a lot of good support to get you where you need to be and to train the entire team.

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  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great functionality, easy to use, and very knowledgeable support team

    Date: May 20 2022

    Summary: Great implementation, well delivered and organized training process, more time for my technicians and specialists to work with customers now and less doing the paperwork.

    Positive: We are just better all across the board when it comes to collecting and organizing customer and project data. Our teams now spend less time on paperwork and more with customers in the field. We love the fact that they came to train our team in the office and delivered a very personalized experience.

    Negative: Nothing negative to share at this time - we are very pleased with BuildOps technology across the board.

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  • Name: Tom H.
    Job Title: Owner and Founder
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great reporting capabilities

    Date: May 17 2022

    Summary: Really positive experience - especially with BuildOps support and customer care teams; Our team loves mobile capabilities - no need to buy an iPad for our technicians works on their mobiles! And again reporting and data piece is impressive.

    Positive: We're more of a mid size company and at this point starting to pay attention to our data. Used lots of Excel and some rudimentary BI tools, but these can only get you so far. Our team needed extra help in training and BuildOps delivered - we go beyond reports now and use their custom and calculated fields, dashboards, build our own reporting at this point (don't ever want to return back to excel)

    Negative: Can be a bit more expensive, especially for a smaller shops, but hey - you get all of the right features to grow your business.

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  • Name: Anonymous (Verified)
    Job Title: Office Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fewer callbacks, more jobs

    Date: May 17 2022

    Summary: Very satisfied with the software. We've already seen measurable improvement. Great mobile features. Absolutely love the scheduling, dispatch and project management capabilities.

    Positive: Since adding Build Ops we have seen a drop in call-backs and we are actually able to start tracking pullthrough jobs. I was able to see its contribution to revenue almost right off the bat.

    Negative: Team has mentioned that they'd like to see GPS integrations instead of just cell phone GPS.

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  • Name: Anonymous (Verified)
    Job Title: Field Technician
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simple, clean and easy to learn.

    Date: May 16 2022

    Summary: Mobile simplifies things a lot on my end - we use to have a software where we would need to do updates at the end of the shift, it was difficult. I get more work done now that I don't have to worry as much about the paperwork side of things in the field. I also had a great experience with their customer support team - fantastic training program.

    Positive: GPS tracking and field service mobile app capabilities are the most used features on my end. I am always in the field so the fact that I don't need an iPad and can just use my mobile to do the work is great.

    Negative: Have been using it for almost a year - from a technician in a field perspective, can't complain.

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  • Name: Tyler G.
    Job Title: Operations Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Total game-changer

    Date: May 16 2022

    Summary: Overall, it's been a great experience and a huge difference maker in time spent on manual processes.

    Positive: Has allowed us to level up our operations and fast! Favorite features are scheduling, dispatch and quoting. BuildOps has changed the way we do business.

    Negative: Reporting was a little weak when we first started. We could pull what we needed but required some help from customer service. They were happy to help but I'm glad that they updated the experience so that we can pull our reports independently.

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  • Name: Anonymous (Verified)
    Job Title: Service Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Really straight forward and easy implementation experience

    Date: May 12 2022

    Summary: Overall, great customer support, easy-to-understand dispatch board, and GPS functionality save us $ and allows for more jobs to get done during the day.

    Positive: Really great customer support and implementation process. It was by far one of the smoothest implementation experiences we had.

    Negative: The Dispatch board is great - super easy to understand and navigate around, awesome GPS capabilities. The fact that we can optimize for the best routes and technicians in the field - saves us a lot on gas, and allows us to deliver more projects in the same area per day. Really well made, feels like it was engineered for mechanical contractors doing a lot of commercial work.

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  • Name: Laura L.
    Job Title: Project Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very easy to use, love the scheduling and dispatch capabilities

    Date: May 12 2022

    Summary: Overall great experience, we had some challenges with our on premise system - it was tough for us to sync the field data at the end of the day. Now this challenge is solved as BuildOps is cloud based and has mobile capabilities.

    Positive: Our company technicians really like the app and mobile capabilities of the platform. With our staff not having to wait to do the updates - accuracy of what we see at the end of the day have improved. I use their reports features and insights functionality. Really grateful for all of the support from their team and all of the training sessions they've delivered.

    Negative: Service agreements management / workflows can be a bit tricky at times - needs to be a bit more easier when it comes to set-up.

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  • Name: Anonymous (Verified)
    Job Title: Heavy Machinery Management Specialist
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    2x the number of projects we can do with the same team

    Date: Jul 22 2022

    Summary: Really like the platform - use this one everyday for my job, and got only good things to say about both tech and the team.

    Positive: Hi, thank you for all of the machinery and equipment tracking features; it makes my life and the life of my team much easier.

    Negative: Some more dashboards might help, maybe a few more reports, otherwise a solid tool.

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  • Name: Anonymous (Verified)
    Job Title: Dispatch Manager
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great software, all in one package

    Date: Jul 22 2022

    Summary: Mostly trying to make our processes better and more streamlined around dispatch and scheduling of our teams.

    Positive: Thank you BuildOps for simplifying how we manage dispatch and scheduling of our teams and for advancing us lightyears on this side of technology.

    Negative: Training took a bit longer than we expected for some of our team members. Add an extra couple of weeks to your crew training planning (people-driven training can take a bit longer).

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  • Name: Jenny B.
    Job Title: Service Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great platform, we are using only a fraction of their features

    Date: Jul 08 2022

    Summary: Accounting and financials are fully integrated now with their platform. Reporting, PM, and other features working well. We are just starting to scratch the surface in terms of our platform usage.

    Positive: Build Ops has integrated well with our Vista solution. We are also stating to leverage some of their profitability analysis processes when it comes to reporting and analytics - we still got a lot to learn.

    Negative: Too new, so far implementation, and support experience have been stellar - only good things to say about these guys and their tech.

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  • Name: Anonymous (Verified)
    Job Title: Management
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Have been using BuildOps for past 6 months

    Date: May 27 2022

    Summary: Learning was fairly easy - had lots of help from their team. Using it now every day - great platform.

    Positive: Good user interface, lot's of various capabilities and features that are tailored toward commercial construction companies.

    Negative: Too new - just started using. Don't have anything to share on the Cons side yet.

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