BuildOps Reviews

Summary: User interface, project tracking, customer management database, and workflows are great. Great platform for commercial construction type organizations.

Positive: User interface, project tracking, customer management database, and workflows are great. Great platform for commercial construction type organizations.

Negative: Mostly small personal tweaks and how UI is built in a couple of places, but an otherwise great tool.

Summary: Great onboarding and training, and exceptional customer care and support teams experience. Thank you BuildOps.

Positive: Learning new and optimized ways to manage schedule and dispatch of our teams with the help of BuildOps.

Negative: More additional ways to bridge BuildOps with other external systems via API and non-API integrations could be useful in the long run.

Summary: I like their team and support guys - very helpful. Mostly working with reporting, dashboards, project management, and customer records capabilities. Excellent platform - recommend this.

Positive: Customer Portal is a really great feature on Buildops platform and project management too - these are the capabilities that I use there on a daily basis.

Negative: Try to grow project management features even further.

Summary: Overall BuildOps has a great product - amazing software engineering piece. It is easy to use - new employees up and running in no time, but initial set-up can be a bit daunting - leverage their support team.

Positive: Our companies does electrical, plumbing, commercial construction, etc. - and we found all of the features and capabilities in BuildOps to support our company.

Negative: I wish we would've found BuildOps earlier it would've saved us a lot of money.

Summary: We should've made a decision to switch to BuildOps earlier - this would saved us so much time. Our automation is on the next level, less paperwork and my team is happy about the choice because it is easy and saves them a lot of time.

Positive: Cloud-based makes all of the difference for us - the platform is just available to us, no matter where we are or how we are trying to access it. Fast and very reliable access - no matter my location.

Negative: Expand mobile capabilities even more - our team loves it (we definitely want to see even more features around the mobile app and it's integrations).

Summary: Overall a great product that is feature rich and easy to use. BuildOps support team makes a big difference - its combination of their tech, platform, and support experts that makes a really powerful combo.

Positive: Knowledgeable and quick to help customer support that's available to speak over chat or video call any time. Significant user control and access customization capabilities for the entire user base of my company.

Negative: Maybe expand more on the features that will allow our management a more deep level of tracking of who and how is using the platform. Otherwise it's pretty complete - great integration with Quickbooks.

Summary: Great services and support team - very helpful and knowledgeable, I doubt that we would've received that much help from some of the other bigger companies in the field.

Positive: If you are in the HVAC business and have more than a dozen employees in the field - start looking at BuildOps. We have improved how we manage our jobs and increased our profitability by leveraging BuildOps know-how and reporting technology.

Negative: Learning curve, first couple of months can be painful if you are switching from another tool like we did. Hard to let go of doing things the good old way. We had to invest a bit of time into training before making a complete jump into BuildOps platform.

Summary: Overall great integration with accounting tools - its a pretty complete Construction ERP. BuildOps is adding a lot of functionality - this year Project Management module, Customer Portal, a bunch of integrations. Really strong platform for our industry.

Positive: Super easy to create dispatches, invoicing is a breeze, inventory and customer project tracking is simple. Plus they have great mobile capabilities - you can use it anywhere.

Negative: Continue growing your integrations and expand the number of technologies we can link with our platform.

Summary: All in one platform for any construction or HVAC or services business - dispatching, quoting, scheduling, invoices, CRM, job tracking and project management, customer portal, reporting, etc. - everything is there.

Positive: We really like how simple and intuitive BuildOps platform is. It has all of the functionality a typical commercial construction or HVAC company would need. Their support team is fantastic and very knowledgeable in the industry. And, if things get too difficult they just jump in together with you and help.

Negative: Again, we really like the platform - nothing major to mention here at this point; have been using the platform close to a year.

Summary: We were leveraging a really old software system before BuildOps and it just lived its better days and needed to be replaced. Invoicing, quoting, customer management, support of people in the field, overall tracking - everything is better. We have gone "many levels up" because of BuildOps and their technology.

Positive: Like the new customer portal and project management modules in the platform. Navigation in the platform is smooth and easy - on both desktop and mobile versions of the platform. I end up being in reports and dashboards for most of my day and I would say reporting module in BuildOps is almost a data mining/business intelligence level tool alone - if you know how to use it.

Negative: I guess we would want even more integrations in the future - our QuickBooks is connected not to the platform and works well. But, we can benefit from more integration options in the future.

Summary: BuildOps enables our guys to invoice in the field and in real-time and streamlines our billing process. Mobile is the way to go - it makes jobs easier for our technicians. We can do so much now - keep track of all quotes, customer agreements, pieces and parts replaced, - we can do our work faster and more accurately these days.

Positive: Customer support is quick to respond and help - they are very knowledgeable and very thorough. There is a very impressive amount of information available to you once the platform is live and ready: quotes, orders, jobs, customer info, employee info, assets, etc. History and past parts and assets used are easy to see and track.

Negative: There is a bit of a learning curve - prepare to invest the first few days to a couple of weeks to learn, but as I mentioned their customer care team is great - you'll have a lot of help.

Summary: After we implemented BuildOps we are more consistent, more efficient, and more successful in generating new business. BuildOps played a very significant role in helping us automate our business - a multitude of our daily tasks are either fully automated or require very little time investment.

Positive: Really like the ease of use of the platform and how it is organized. They are continuously improving their platform and releasing a multitude of great features.

Negative: Keep growing and expanding the features around the customer portal - we really like this functionality and want to see it grow.

Summary: I think we cut our paperwork by 90% at this point, mobile features made the life of our technicians easier, and billing is easily 2-3x times faster now. Plus, they have a solid integration with the accounting tools we use.

Positive: BuildOps helped us streamline our company operations and make a big move from how we do things; Moving away from paper invoices. Platform has a lot of features and takes some time to learn - but it is totally worth it in the end. Make sure you leverage their rockstar customer support team.

Negative: Very happy with their customer support and technology, BuildOps team has helped us a lot in the past year when we were ramping up our platform usage - only good things to say about them.

Summary: Overall, a great experience - their team is willing to work with companies like ours and listen. Something you don't always find when working with a vendor. Just try asking for some features from a similar company in the field that has thousands of customers - good luck with that. BuildOps trained us, their staff is knowledgeable in the industry, and they are open to suggestions from companies like ours.

Positive: I like the flexibility, friendliness, and how overall pleasant it is to work with BuildOps team. Functionality is great, yes there are plenty of other options for this type of platforms out there but BuildOps is our partner at this point. We didn't want a provider that would be a rigid giant corporation that wouldn't care about us. BuildOps ended up begin a great choice.

Negative: Nothing to complain about, they have everything an HVAC or commercial construction needs. We've been using them for over a year and there is so much functionality and technology that BuildOps offers that it is more than enough for our company.

Summary: We are now more consistent, more efficient and more profitable company because of BuildOps and their team.

Positive: We like the customization and flexibility of BuildOps, it works well for our entire team, it's cloud-based, simple to use, and has a ton of functionality for any commercial construction or HVAC type business.

Negative: There is a ton of reports, but it would help if they are categorized just a bit better and nested within a set of specific categories.