Bitsgap Reviews

Summary: Good except no trailing option.
The ease of use of the interface is very good and its not hard to navigate around the website.

Positive: The ease of use of the interface is very good and its not hard to navigate around the website. Thanks.

Negative: The trailing down option is needed back ASAP.

Summary: In their October 1st email Bitsgap urged users to move from a trial to paid account, in order to be grandfathered in at that price before a roughly 30% price increase.

I cut my trial short and went for the most expensive plan. I also took their option to pay in crypto to make sure they would not have to pay any fees to a credit card processing company.

Their October 1st email literally states "If you have an ACTIVE PLAN, the monthly fee will remain the same for as long as you PROLONG it."

(1) I moved from a free plan to the PRO PLAN.
(2) My dashboard shows as ACTIVE.
(3) I have a week left on my current ACTIVE PLAN.
(4) The fact that the email mentions PROLONG indicates that an automatically recurring subscription is not required.

The price for me to extend/prolong it does NOT show the old price they promised, but only the new 30% higher price.

I have confirmation from their staff from days after my purchase that payment went through well and that I'm on the PRO plan, so that all is in order.

I have not received any reply to two tickets about the different price. Finally with a week left they started responding to my third ticket, try to put the blame on me for (1) paying in crypto, (2) not having a credit card based subscription!

Nowhere in their email, nor on the sales pages was there any mention that was a requirement.

They tried to make me as a paying customer feel to blame for their unethical behavior, even claiming everyone was fully informed!

I have since sent them all of the evidence, after which they have admitted "they could have communicated it better and would improve their communication in the future" (paraphrased).

In other words, they have admitted, with a burden of my proof in printouts and screenshots that they are not honoring their marketing promises.

They have sold me (and others) on a fake promise that they did not intend to keep.

There is no incentive at all to stay at a higher plan than needed because they simple do not reward or respect their customers.

I will also not subscribe to a long term plan to "get a discount". I am not in the habit of rewarding companies that have poor communication and use illegal business practices.

I came in with high hopes of BitsGap, but the lack of support on tickets that have been open now for weeks about problems with their interface and their impolite, unprofessional behavior towards their customers has forever turned me away from this company.

If a company cannot even honor their marketing promises, cannot even support a pro plan that we purchase, or make a genuine effort to right their own wrongs, then I have ZERO trust left in them.

What to expect next? To see a "bug" use funds in our accounts to do some trading on their behalf "by mistake"?

I have been in contact with my business partners in Talinn and will be filing an official complaint and file with relevant authorities for false advertising, fraudulent claims and illegal business practices.

I am providing them with my full communications, screenshots and screen recordings.

I have seldom been so disappointed by a company in the Bitcoin industry.

Positive: - Easy to use as it connects to exchanges via an API.
- Intuitive as they use familiar Tradingview charts.

Negative: - Buggy and knowing how much one is in profit or loss is often impossible due to incorrect analytics.
- Unresponsive support.
- Uses dishonest marketing practices to trick people into more expensive plans while not honoring their promises.

Summary: Avoid or use at your own risk.

There are plenty of free built-in exchange bots so I would stick to these!

Positive: I had a horrible experience dealing with this so-called company.

Their system is filled with bugs. I had over 20- issues where the robots will fall out of their range and fail to cancel the orders. In other instances, I simply couldn't start the robot due to what they said was "high velocity". I lost a substantial amount of money where these robots will try to buy and sell the original amount in order to start the robot.

I reported these issues to their support and they sounded very friendly until I decided to cancel and requested a refund. At this stage, they started stoving the time by referencing other departments in their huge organization. Later they decided that they are not aware of the issues that I had and requested that I send them a detailed description of what went wrong. Naturally, I said that I wouldn't be wasting my time and if I am forced to do so I will make sure to warn other users against this scam.

Negative: Plenty. Filled with bugs. Shady business model. Useless support.

Summary: Our team was evaluating a couple of crypto trading bots and found this one to rank among the top 3 in terms of unreliability. The initial impression was good due to their nice UI. However, once you are all setup and going, the bots just fail you utterly. When it was meant to buy, it did not. Anyway, I hope they will improve in due time.

Positive: - nice User Interface
- good feature set and offers a suite of trading strategies
- the customer service is pretty responsive as well

Negative: - very unreliable bots that often does not place trades when they ought to

Summary: Guys. This is going to be the most clear review ever. Google and see if you can find anyone anywhere that can explain the grid configuration needed to make a profit. You won't. I have actually asked on multiple social media platforms and bitsgap.com. no answer.

I have set up bots as low as 400 and high as 5k. Using Binance it seems the .40-.49 grid is most profitable in backtesting but when you run the bot believe me you won't make a dime.

Yes you will see profits but on your exchange you will be exactly where you started or a few dollars lower.

The problem is the exchange fees. This bot can do 30-100 trades in an hour. I have yet to see a setting that made it work best.

Sometimes the bot misses selling a coin when you have a stop loss. This happened several times.

Sometimes the bot get hung up and buys and sells over and over to start the bot.
Even if you in a coin that is doing great the bot can go out of range EVEN IF YOU HAVE TRAILING UP ENABLED. END RESULT you did not capture any money until it comes back down.

I will be honest. I do not think this bot makes money.

Positive: Multiple exchanges, excellent for day trading. Vibrant display. See balances on all your products. Arbitrage.

Negative: Not clear on grid steps or min amount required for profiting.

Summary: SBOT is working well, only be aware of the trading pair.

Positive: SBOT: The bot is working very well
DCA BOT can be very good. Just make settings more simple for everyone.

Negative: DCA BOT settings are too professional, maybe default settings can help beginners.
TRADING PAIR users need how to choose trading pair guidance

Summary: I love this platform despite the cons but I think it has a potential to implement those and destroy the market, I believe the pros are bigger than the cons, still tho I think the cons should be taken to consideration because one or two of them could be a deal breaker for some, Overall I think it's worth a try and I believe many would like this product as much as I do.

Positive: - I love the UI and how easy and user friendly it is, you can get used to it easily, you can find every detail you want in the same page, you don't need to navigate to another page to see some other details, this is the biggest pro for me
- I can see the chart and all current and past trades in front of me
- Customer support are friendly and helpful
- Decent documentation
- Shows potential profit after base and order sale in numbers upon setting up the bot
- I can see my balances at the same page which allows me to track my portfolio
- It shows me detailed stats of my bots like profit percentage per day, how long this bot has been running, how many trades it has taken
- I love that they give you paper trading (with virtual money) during the free trial so that users can actually try it themselves and be able to decide if they want this, I think this is a sign of confidence of their quality of work :D and it's a big pro for me, tho it might be a little short, 7 days to be able to set up new bots, still you got 30 days that your bots will be running, thats still a pro.

Negative: - setting up DCA bot needs more features, such as showing max price deviation percentage, setting up percentage of my crypto for trade size instead of fixed price, multiple crypto bot instead of bots for just one pair
- as soon as the bot sells the previous position it will take a new one, so after stopping a bot you have to manually sell that taken position, there is no option to stop the bot from taking new trades and just sell the current position as soon as it reaches its TP level
- No Mobile App for the platform to at least track my bots if I was not around my laptop
- No marketplace for other bots that I can copy or have some ideas from

Summary: They listen to their users and from what I experience they try to improve their product. It's easy to use and pretty much it does what I'm paying for.

Positive: Fast support. The design is simple so you see all the info fast and without confusion. I didn't experience any bugs while using Bitsgap. Since I use their service they released new bots and adjusted the pricing. Pretty much it looks like they care to provide the best experience for the users by releasing new features and improving their product.

Negative: I don't think there is something I don't like about Bitsgap but they don't have an app for the phone yet. I think thats what I'm missing and the reason I didn't give 5*

Summary: Easy to understand and all already preconfigured. You can learn to use it in few minutes. It works well but you pay for simplicity with very low earnings.

Positive: Really easy to use. I found all preconfigured, so there's no need to spend a lot of time on working on it. There's an high level of automation.

Negative: Few features.
Very limited configurations.
Low earnings.

Summary: My experience has been really solid overall. The tools are effective, and the support is excellent. I’d definitely recommend it to friends looking for something reliable!

Positive: The tools are efficient and helpful. The support team is knowledgeable, responsive, and always willing to assist. The service is consistent and dependable, with minimal downtime or technical issues.

Negative: I did not experience any significant drawbacks or negative experiences.

Summary: Whether you’re just starting or you’re a pro, this platform has something for everyone. I love how versatile it is! Can't recommend it enough.

Positive: This platform offers exceptional versatility, making it an excellent choice for users of all skill levels. Whether you're a beginner exploring new tools or a seasoned pro seeking advanced features, it has something to offer. Its wide range of functions and adaptability ensure it meets diverse needs and preferences effectively.

Negative: Due to its extensive array of features and functionalities, new users might face a learning curve. The initial setup and exploration of all the available options could be somewhat overwhelming for those unfamiliar with similar platforms.

Summary: Whenever I hit a snag, the support team has been a lifesaver! They respond quickly and really know their stuff. I feel supported every step of the way!

Positive: The support team is always quick to respond to my inquiries and has a deep understanding of the product. I feel valued and assisted throughout my experience.

Negative: While the support team is generally excellent, there have been rare occasions where the initial response could have been more comprehensive. Additionally, while the support hours are adequate, there might be potential for improvement in accommodating users in different time zones.

Summary: The platform strikes a good balance between simplicity and functionality. It’s ideal for those who want to automate their trades without diving into complex technical details.

Positive: The platform offers a great set of ready-made strategies with flexible customization options. The interface is easy to get used to. There’s a chance to test strategies using the free version, which helps reduce risks while learning.

Negative: Some features are only available in the paid versions. Support doesn’t always respond quickly to complex inquiries.

Summary: Overall, the platform offers many useful tools that are suitable both for experimentation and stable trading. For those looking to enhance their results, this service will be a great assistant.

Positive: The platform allows for fine-tuning bots according to custom strategies and is constantly updating with new features. It provides interesting opportunities for those who want to test out new approaches in trading. It also supports working with multiple exchanges.

Negative: The interface could be more intuitive, especially for those using such tools for the first time. There’s sometimes a lack of educational materials.

Summary: The platform provides broad functionality and convenient tools. It suits both experienced traders and beginners, thanks to its intuitive setup and well-thought-out features.

Positive: The platform offers many ready-made bots that are easy to customize for your goals. The ability to backtest strategies is a big plus. A good selection of indicators and flexible settings allow you to adapt the bot to any market conditions.

Negative: There are occasional delays in data updates. It would be nice to improve the mobile version of the platform.