Atera Reviews

Summary: Overall, Atera is a great platform that Infrastructure management team needs.
I especially liked the knowledge base which is well drafted, and I use it a lot.
and the reports and analysis on dashboard along with the option to download reports is what I use day to day.

Positive: So, I have been using Atera for pushing updates/patches to VM's & for RMM features on Hyderabad location.
Atera is actually the platform which has been implemented prior me joining the organization.
its features which are PAM like are also helpful for remote access of employee machines and servers as well as providing remote support to users.
The asset management is also a well-used tool by us.

Negative: I've observed that many times when the page refresh does not happen automatically, I manually refresh page and error comes up.
Also, sometimes, while logging in, I have to log in more than once to get actually logged in.
so apart from some above minor discrepancies Atera is all good.

Summary: Overall, I think Atera does the job its marketing team has advertised it for.

In Microsoft, we have implemented for Bangalore location only and it does its job of Remote access management, Inventory management, Monitoring and reporting etc.

Overall its a stable platform, but sometimes the Real Time analytics dashboard shows inaccurate status.

Positive: We needed a tool that could provide PAM like remote access, push scripts, update the OS and drivers, monitoring and reporting, manage inventory, and support helpdesk capabilities. Atera does all of this efficiently. we explored other remote monitoring and management tools, but they were either too complicated or didn't align with our organizational needs.

Negative: It took a while for us to set it up for a big organization like ours.
maybe because of our huge inventory size we have observed some issues with reporting, where some discrepancies have been observed.

Summary: My overall experience with Atera is very good. It increases efficiency and reduces downtime by providing remote access to the network devices connected to our organization. Employees who work remotely can easily monitor those network devices. Atera is the most trusted software in terms of security. A beautiful dashboard with a professional look also provides many functionalities. Easy to use and understand. Good customer care support.

Positive: Atera is one of the best collections of IT tools for IT professionals. It provides remote monitoring for the network devices connected to our organization and we can manage it. By using Atera, automation of patch management becomes easy. Atera provides a secure environment for work-from-home employees, as we connect office desks remotely through our home computers. Also, Atera has a very professional and attractive dashboard. Atera also provides functionality like ticketing management and reporting. It increases the efficiency of work and provides the best and safest environment for remote employees.

Negative: I do have not many negative reviews about Atera, but it might be very expensive for a small IT Company and sometimes it lags a little bit when connected to Splashtop and Any desk.

Summary: My overall experience with Atera is very good with the help to its feature my work load and time will be very reduced day to day,
easily access remotely, provide world best security, AI based helpdesk resolve the issue easily with wastage of time.

Positive: Atera is the one of the most important tool for IT Department.
Helps Remote monitoring and management for the organization with the help of single centralized integrated solution.
Providing the Patch management to save time and work load of the employee, also integrate with best antivirus, End point Detection and response, Email security and more to get protection in the digital world.

Negative: Didn't find any cons about the Atera, Only not suitable for small startups because of pricing.

Summary: I would say my overall experience with Atera has been very normal. Most of my interaction with the team is via email and the team is knowledgeable and helpful.

Positive: Atera software is very much useful for us for customer billing and customer helpdesk management. I like the user based reports very much.

Negative: The vendor support could be much more prompt and effective.

Summary: My overall experience with Atera has been excellent. The remote monitoring and management capabilities are AI powered which makes our entire work that much more efficient

Positive: There are so many useful features with Atera. I like the ability to create and access system restore point at all times. Also, the schedule automation feature is very much beneficial for us.

Negative: Deleting temp files is not very much straightforward. But apart from that I have no issues

Summary: I feel that this tool allows me to effectively manage my machines and gives me the power to act as a team on my own. The AI features are more than a gimmick but it certainly doesn't do my job for me. The shared libraries of scripts and SNMP templates save a huge amount of time, assuming that what you need is in there and accurate.

Positive: Amazing value for the price. There are some great features including SNMP monitoring (extra cost) and the AI features can be a real time-saver.

The AI script generator is really helpful for you to describe what you need to be done and to have it spit something out that is almost exactly what you need. It's never perfect as with any AI system, but it can generate really great samples to get you on the right track.

I love that you have the option to use Splashtop or Anydesk (or both). It's nice to know that you have a fallback remote access tool in case one of them goes down.

The script and SNMP libraries are really helpful. You are able to search for scripts that are submitted by other Atera users to use in your environment (Make sure to vet the scripts yourself). You can also submit scripts yourself to help others out.

Support is amazing. The techs are available in seconds via chat and always seem to have the answers you need on hand. The developers are listening, and adding feature requests all of the time.

The community forums are very helpful and everyone is willing to help you succeed.

Negative: There are some missing features that really need to be added sooner than later to be able to compete with the bigger players in the space.

The inability to attach a single user to multiple devices is a daily headache for me. You are able to attach multiple users to a single device, like an RDS server for example.

The monitoring profiles are a bit finicky to get dialed in and applied to the right machines. Once you figure out how to use them and create a few, they are pretty powerful.

The time-tracking interface is clunky compared the larger products like CWM.

Summary: Compared to other platforms I've used, I've generally been really pleased with the platform. As a tiny, newly established MSP, Atera has enabled me to easily expand my firm.

Positive: Atera is simple to install and administer.
Additionally, the application carefully considers customer problems and resolves them.
Atera is a bold solution with a variety of features.
Like previous systems I've tried, patch management hasn't given me any issues.
ability to easily handle several businesses.

Negative: The Network Discovery capability is a premium add-on that necessitates extensive customer network setup.
Because there is no connectivity with business systems like HP's ILO, SMART Status cannot be read from raids.

Summary: Overall, Atera is an easy-to-use asset management tool for any organization or company. It comes with various useful features built in and ready to use like, remote control and file transfer.

Positive: - Asset tracking is quite straightforward and easy with Atera.
- There are regular updates and with each update bugs gets fixed, and new features gets added.
- The chat support of Atera is helpful and quite easy to reach out to.
- User's computer can be easily controlled remotely with the software.

Negative: - Integration is not supported with many popular applications like Fresh Service.
- The UI responsiveness needs a little more work.

Summary: Overall, Atera is great RMM software that is very easy to set up and install. The learning curve of the app is very low.

Positive: - It is very easy to set up and install.
- You directly share the URL with the client for a faster and easy download.
-The customer support is really responsive and fast.

Negative: - There is a lacking of full integration with other software.
- Alerts are missing on the main dashboard.

Summary: Monitoring, management and automation has been effortless since I switched to Atera. Atera has been a lifesaver for my workflow.

Positive: - Simple and easy installation
- Available across all platforms and devices
- Moderately priced for the features it provides

Negative: It has been a very stable and flawless experience for myself and my clients. Had no cons till now.

Summary: Atera helps in monitoring all the IT systems in a company, by issuing alerts when there are problems. Also, Atera increases the level of security for all the infrastructures a company has.

Positive: Atera is an easy to manage and install.
Also, the program keenly listen to the users complaints, and solve them.
Atera is an aggressive solution, with diverse features.

Negative: Atera is a bit expensive when we think of installation fee, but its operations are top notch.

Summary: It's a nice solution. I glad we switch to Atera. The licensing base on technician is a huge financial gain for us.
The solution still young and since we are with Atera there is a lot of improvement and added feature.
I recommend this product.

Positive: Responsive.
Easy to deploy, configure, use.
RMM, Automation, Ticketing system all in one place.
Price is good.

Negative: Young solution that keep evolving.
Some feature that we needed that is/are not available.

Summary: Atera dose what is supposed to do and have constant updates to add new features. they have occasional performance issues which make it hard to connect to client computers.

Positive: - basic features
- constant updates
- integration to splash-top
- integration to Quick-books online

Negative: - ticketing needs more work
- reporting need some work

Summary: I would give this product a 4.5, only because there are a few thing I would like to see on it. Overall a very good product.

Positive: I like most of the features of this product and really learning it fast. Very easy to use and all of it is in one place.

Negative: Message block on the invoice.
Create invoices from the app.