Atera Reviews

Summary: My overall experience with Atera has been excellent so far. Managing SLAs is a breeze with Atera. Also, the reports are very much detailed which I like.

Positive: My favorite feature with Atera is the automated ticket assigning metric. Also, it is very easy to track open communications and view ticket status across teams.

Negative: The contact syncing capability could be made a little more efficient. But apart from that I do not have any other issues.

Summary: My overall experience with Atera has been exceptional so far. The automation in the professional services is also very helpful and beneficial for us.

Positive: One of the things that I like best about Atera is the very helpful community that it has. Also, the customer support is on point and very much helpful.

Negative: I do not have any major dislike or dissatisfaction with Atera.

Summary: The user friendly interface and straightforward setup, make a it's easily accessible to both IT professionals and the less tech savvy staff. It's a all l- in- one Solution since it combines PSA, RMM, remote control and many of the IT management capabilities hence minimizing the need for multi tool hence making it a cost saving product.

Positive: 1. Security features that includes antivirus and malware protection.
2. Easy accessability on mobile application for the on-go IT tasks management.
3.Excellent custom alerts and notifications.
4. Easy creation of invoices and awesome billing management for clients services.
5. Backup and recovery capability to critical and sensitive data.
6. Awesome tickets systems for easier creation and service tickets management.
7. Easier way to manage clients endpoint and server from a centralized point

Negative: It has been a great user experience that I have always desired. But finally the dream comes true after deploying this product to my daily routine. Though all work well, the support team is slow on giving back feedback on issues relating to this product. They need to step up.

Summary: I have been using Atera for a few months now and I am very impressed with it. Atera is a great IT management platform that has everything I need to run my business smoothly. It has RMM, PSA, helpdesk, billing, reporting, and AI solutions all in one place. It is very easy to set up and use, and it integrates well with other apps that I use. Atera also has a friendly and helpful community of IT professionals who share their tips and feedback.

What I love most about Atera is how intuitive and fast it is. I was able to set up and configure it in less than a week, which is amazing. Atera was not our first choice, but we are so glad we switched from N-able. Atera is always adding new technologies and features to their software, which makes it more powerful and efficient. Atera is also very affordable and transparent with their pricing plans, which fit any business size and budget.

If you are looking for a reliable and innovative IT management platform that can help you grow your business and achieve your goals, I highly recommend Atera. Atera is the best choice for IT professionals who want to work smarter, not harder.

Positive: Atera has a sleek and user-friendly design, a reasonable and fair pricing, and a responsive and helpful tech support.

Negative: Some of the issues I have encountered with Atera are: the computers do not always restart after patch management, there is no easy way to rename the devices in the system, some of the features I want are only available in the higher subscription plans, and duplicate tickets are created when I reply from the ticketing email instead of the helpdesk.

Summary: As my experience about Atera, Its revolutionizes remote IT management with its comprehensive toolkit, easy interface, and proactive monitoring make this software more popular. I like its automated features and ticketing system streamline tasks effectively, making it an invaluable asset for professionals seeking efficient and hassle-free remote IT control. Thank you Atera provide best for service.

Positive: There are many features that I like most but I want mention one that always give me advantages, its automated patch management, Its ensures that software and security updates are deployed promptly across multiple devices, reducing vulnerabilities.

Negative: For me its learning curve, As a user I initially find the learning curve a bit steep to make the most of its capabilities.

Summary: Overall Atera does its function with great efficiency. Network administrator and dashboard provide all the data and related algorithms which required to complete the system.

Positive: It is a one of its kind IT management tool which helps in tracking our IT hardware and software patches efficiently. Its dashboard provide enough information for the system admin for the troubleshooting. Nice interface and quick usability its best KPI.

Negative: Sync sometimes take time, however the large database management is real time. The patches and infrastructure can help but overall system admin procedure can be enhanced.

Summary: Overall Atera is the way to go. Tried NinjaOne, alternate solutions, best one yes since it is so flexible on pricing and features.
Hopefully nothing will change for the worse for some years.

Positive: Nicely integrated as a whole. From this point of view better than Ninja One. Clean interface, most things are easy to find. Nice knowledge base.
Overall is a win.

Negative: UI could use a compact table display of the customer list.
Working hours on each ticket is never displayed, or I can't find it.
Filtering tickets is a difficult process, could have been done on the table header like the 365 does it.

Summary: Each IT technical support need one tools like Atera.
Every month they leave upgrades for the system.

Positive: Easy, quickly.
Very powerful.
It's a great app. We are very, very happy because its exactly that we are waiting.

Negative: We think that the language is the one cons.
We want Spanish too.

Summary: So far so good, been using this RMM for 3 months and it really helped me manage all our company devices, plus server and snmp devices such as switches. I would really recommend this because it's price is very competitive for the features it offers!

Positive: Price, reliability, lots of features included such as script management, reports, software installation through msi packages.

Negative: Web interface sometimes is slow. No other significant cons by my side.

Summary: Overall, Atera is a versatile RMM tool that offers countless features for maximum productivity and an overall organization development.

Positive: - It provides hardware monitoring and remote control for user computers.
- Atera has some useful features like Invoicing, billing, automation and ticketing system.

Negative: - Aside from occasional slow connection on the Atera's website, everything works in a streamlined manner.

Summary: Great choice for MSPs with lots of small customers. You get a msi agent per customer, which you can deploy however. Works great with PDQdeploy. The roadmap is promising, the platform is clearly evolving.

Positive: UI is very simple and straight forward.
Notifications are fast and on point.
Software distribution via Chocolatey is very good.
Great support.

Negative: Network Discovery feature is a paid add-on and requires a lot of preparation on customers network.
No integration with enterprise solutions such HPs ILO, therefore SMART Status simply wont be read from raids.
Small bugs here and there, but those aren't groundbreaking.

Summary: We switched from Kaseya and saved over 30,000 dollars in the first year! It is also so much more streamlined for what we need.

Positive: I love the pricing model, being per tech allows us to predict exactly what our charge will be. They are rapidly developing new features based on feedback from the users. These new features have made the product awesome! The few times I have needed their support department they have been excellent to work with and have done everything fast and professionally to solve the issue.

Negative: So far I have not ran into any major cons, I would love to see the ticketing platform expanded more but it is usable in its current state.

Summary: I would recommend Atera to other MSP's. It has better features than other more expensive solutions. It is easy to use and intuitive.

Positive: Easy of use to install devices, setup customers, manage tickets.
Per technician cost is much better than per agent costs. Fixed monthly cost.
Integration with Webroot and backup solutions is great.
Integration with Chocolatey makes deploying software simple.
Setting up contracts is a breeze.
Ability to access computers within the mobile app.

Negative: Integration with accounting packages.
Mobile app is progressively improving with more features.

Summary: Overall I have been very happy with the platform in general compared to other platforms that i have worked with. Atera has given me the ability as a small startup MSP to grow my business with ease.

Positive: All in one solution.
Basic Ticketing system helped with customer requests.
Patch management has not caused any problems like other platforms i have used.
Ability to manage multiple company's seamlessly.

Negative: 3rd party addons could display better in dashboard.

Summary: Overall a great product at a competitive price. This has allowed my startup to compete in the market with an advantage.

Positive: Responsive support, ease of use, several bells and whistles included, good for small to large companies. New features added regularly and requested changes taken seriously.

Negative: For the phone and iPad app to be a bit more robust. It is getting better so its hard to actually have a complaint. I would suspect new users might expect more from the app. One thing with the app: able to switch from Splashtop to another app without loosing the session.