Best OSS/BSS Systems of 2024

Our latest cloud-native, modular, open-source, microservices-based, cloud-native CX features state-of-the art customer engagement capabilities, advanced 5G/IoT service delivery, monetization, and design capabilities. Amdocs Customer Experience Suite allows you to build your digital commerce efforts, enhance your customers' digital experience at every touchpoint, and launch advanced 5G offerings to quickly monetize network investments. Our open, modular, microservices-based portfolio, which is aligned to industry standards, will modernize your legacy stack, and accelerate your journey to cloud-native business apps and networks.

Blue Planet Intelligent Automation Portfolio, a comprehensive open-source software suite, empowers service providers with deep insight about the network to optimize business processes that span IT, Network functions, and accelerate your digital transformation. IT and Network operations no longer need to be restricted by legacy silos that are manual intensive. Blue Planet powers closed loop automation by combining multi-domain, multilayer orchestration with inventory federation and analytics. This results in increased network potential and greater business agility. Blue Planet intelligent automation works across multiple vendor domains, including Ciena’s domain controlled via Manage, Control and Plan. This allows for the delivery of a wide range of end-to–end services at lower operational costs and a fast time to market.

The complete OSS/BSS Solution Platform that helps ISP's manage their broadband business. This solution allows service providers to streamline their operations, automate billing, reduce costs, and grow faster. We believe in being an extended team for our clients and can provide immediate support when required. Our solution reduces capital investment in hardware infrastructure by not requiring license purchase investments for OS and database. Our solution is available to field teams that require instant access to data in order to complete their duties. Mobile Apps provide access to data. Our well-defined processes and guidelines allow for faster and easier migration. Our solution is highly adaptable and can support millions of subscribers from one instance.

Cloud-based connectivity management, billing, and core network with flexible deployment models. This will allow you to get your IoT projects started quickly with low TCO. Our globally distributed local packet array offers high flexibility thanks to advanced user and control plane separation technology. This product is specifically designed to meet the requirements of narrowband, battery-operated device/cloud use cases. A modern, holistic business suite that is suitable for IoT service providers and mobile operators. Our BSS features an innovative multi-tier billing system and rating system. It also includes out-of-the box functionality that allows you to launch new IoT business models. IoT devices, data, and connectivity are protected against cybersecurity threats by a multi-layered, uncompromised security system.

TriOSS is a GPON solution that automates user creation and service provisioning in FTTH networks. It reduces operational costs, increases efficiency, and dramatically reduces provisioning time and fault identification time. This improves customer service and quality. TriOSS acts as a blackbox that connects to the NMS (Network Management System). It performs its functions on OLT (Optical Line Terminal), and ONT (Optical Network Terminal). Service provisioning and ONT configuration can be automated in real-time. There are many options for customer data management in relation to a billing system. For all functionalities, you can choose between day-wise and time-dependent crones.

Organizations must be able launch, learn from, and scale digital services quickly, regardless of whether they are an incumbent or a new entrant. This will allow them to remain relevant, build brand loyalty, and keep a loyal customer base in B2C and B2B2X environments. But change doesn't happen overnight. It is important to be able quickly to bring new services to market while optimizing the revenue from existing services. Ascendon is a software-as-a-service (SaaS), cloud-based platform that enables you to launch new digital services and quickly participate in the federated digital economy. You can then move at your own pace towards a business model that drastically reduces operational expenses, fully digitizes back- and front-offices, and unites all digital services into one customer relationship. You can move subscribers from legacy systems to Ascendon at a pace that suits you while still having all the functionality required to support a digital service program without additional infrastructure.

OSS-as a Service is a business model and delivery model that provides holistic OSS capabilities through a partnership relationship with CSPs for a multi-year term. CSPs can increase their operational efficiencies and business agility by using a well-integrated OSS suite that processes high-quality operational data. This allows them to reduce OPEX, improve customer experience, and speed up TTM. CSPs have only two options for OSS sourcing. They can either buy a COTS (Commercial-Off-The-Shelf), software package with complimentary support services to address back office fulfillment and assurance processes, or they can develop their own OSS. OSS-as a Service is a business model that provides holistic OSS capabilities via a partnership relationship with CSPs for a multi-year term.

Customers and enterprises using digital services and communications are experiencing a shift in the landscape thanks to digital convergence and hyper connectivity. Service providers are under increasing pressure to offer new services and products faster, as well as to innovate and lower costs in order to stay competitive in a rapidly changing market. This problem affects all service providers in the industry. However, it is especially challenging for smaller regional operators that have loyal customers but are limited by their resources and the increasing competition from Tier 1 players in this market. Superior Customer Experience: Real-time balance management and notifications, multi-channel ordering, customer care, and self-service capabilities via the web and device.

The WIB or 'WISP in a Box' enables operators to deliver contract based services to their customers/subscribers. Subscribers sign a contract for a particular service type and are then billed on a regular schedule for the same, e.g. Monthly or quarterly. Operators can define a wide range of connectivity products using the WIB, including leased lines and high-end dedicated bandwidth. It is ideal for serving the corporate and enterprise markets, as well as residential and small-medium enterprises. Operators can access all the SIMPLer functions through the Hosted / Software as a Service (Software as a Service). This allows them to do away with the need to set up and maintain servers. All data is stored in a secure environment with backup procedures. This is a great approach for operators, especially those just starting out.

The Optiva BSS platform is an end-to–end revenue and customer management solution that monetizes innovative service offerings and provides a high-quality customer experience. The platform allows operators and MVNOs the ability to use real-time billing, charging and fulfillment to stand out from the rest and maximize their profitability. The suite supports 2G to 5G on one platform, giving operators the tools necessary to provide a more personalized and cost-effective user experience. The Optiva BSS Platform integrates with traditional billing. It allows for real-time store-front provisioning, monetization and cross-service promotions. It can be deployed in both public and private environments and is cloud-ready. It also has a rapid launch time and lower TCO. It addresses all monetization needs of service providers.

To survive and thrive in the digital market, telcos need to undergo a strategic transformation. They must innovate quickly, offer new services and support new integrations to ensure that customers have a positive experience. Prodapt assists telcos in transforming their IT operations using next-generation technologies, enabling them become a Digital Service Provider. Our OSS/BSS transformation services help Communication Service Providers to be more agile, customer-centric, and increase their ability to launch new services and products at a faster rate. The unexpected global pandemic has accelerated market changes that have led to digital transformation in the CSP ecosystem. CIOs are harnessing next-generation technologies to address the unprecedented consequences of the pandemic.

Nokia's OSS portfolio is a valuable resource for CSPs. It comes with 5G future X network architecture and digital value platforms. CSPs are in a unique position to show digital-native behavior, and make more autonomous decisions. The new OSS allows for the transition from autonomous processes to dynamic lifecycle management with closed loop automated capabilities. It is built around intelligence, automation, and closed-loop management of the service lifecycle to provide an exceptional OSS experience. The transformational journey towards new OSS involves the consolidation of standalone capabilities with assurance, moving from network and service-focused to customer and business paradigm, to zero-touch automation. The new OSS unifies operations in order to support next-generation digital and value chains and partner ecosystems.

HPE OSS Fulfillment refers to the HPE implementation and maintenance of SOF customer onboarding services. It encompasses the entire fulfillment process as defined by TM Forum's Business Process Framework (eTOM). This includes product catalog-based order management, activation and maintenance of network and resource infrastructure, change and configuration management, and maintenance of service and resource inventories. This will allow you to quickly bring new services to market with efficient fulfillment processes and tools. It improves customer experience via self-service portals, and delivers superior service quality and delivery. To achieve greater agility and lower complexity and cost of the end-to-end fulfillment process, it is often necessary to transform operations support systems (OSS). This allows for consolidation of disparate tools, processes, organizations, and processes.

Auris offers Service Providers simple and innovative cloud-based OSS/BSS digital platforms that allow them to monetize the digital economy's missed opportunities. Auris has been a trusted partner since 2002. It offers one-stop shop solutions that allow its clients to concentrate on their business. Auris brings together technology and business knowledge to make it work. Cima Connected Life provides healthcare organizations with a unified platform that allows them to manage their patients in their most convenient and cost-effective setting, their home.

Industry-leading cloud BSS digital experience platform, for Mobile virtual network operators (MVNO), and communications service providers. RaptrDXP™ allows businesses to quickly migrate, extend, and modernize with our cloud native out-of-the box comprehensive BSS digital stack. This is at a lower TCO. Businesses can now take advantage of pre-configured BSS functionality in the cloud to provide a unified customer view, better productivity, lower costs, and a lower TCO as they scale up operations to grow. Built on microservices architecture, our cloud-native BSS SaaS offering offers fast deployment cycles to deliver digital solutions that are ready for business. CSPs and MVNOs can quickly achieve scale by leveraging pre-built BSS modules and functionality that seamlessly support their growing business and operational requirements. For a free demo and trial, contact us today.

Mavenir Digital Enablement (MDE), a platform that allows CSPs to innovate freely, respond quickly to market demands, and fully monetize 5G business models, is available from Mavenir. Mavenir's Digital Enablement is a cloud-native digital BSS that allows CSPs to create new 5G offerings or complete the 5G network transition with charging and mediation functions. It can also be used to create a digital marketplace experience by bundling cross-industry products and services into unified offerings. MDE is built on MACH (Microservice API First, Cloud Native and Headless frontends) architecture. It can be used as a complete BSS or, more importantly, as a digital overlay to existing legacy BSS to minimize disruption and risk. CSPs can maximize their returns in the 5G era with digital overlay BSS systems.

The only BSS platform designed for agility and rapidity. Flexible configurations of our BSS software support growth in your business when you need to move quickly. Connect operations across your enterprise and accelerate time to market. CompaxDigital provides a modern and innovative BSS platform to B2C, B2B and wholesale customers. Centralized, convenient product information allows you to create a master reference for all your business lines. Updates can be made without coding/development, so that you can quickly add, adjust or retire offerings. Connect with your customers to create an unified experience. Users can access information to better support customers. This results in improved service, reduced support costs and increased loyalty.

Complete-suite BSS that is pre-integrated and secure, and grows with your business. It is delivered as SaaS and helps CSPs to reduce costs, increase automation, speed up time to market, and reduce heavy operational and maintenance work - all while ensuring that business and IT have full visibility, insight, and control. Infonova SaaS BSS uses future-proof cloud-native technologies with Open APIs and containerized microservices architecture. It supports all lines of business, including consumer, SMB, enterprise and wholesale, on a single BSS. Infonova SaaS is backed by a solid technology foundation and has been successfully implemented across many communication providers of all sizes and geographies.

HERO, a fully customizable app, helps you deliver a first-class solution for connectivity and delivers outstanding customer experiences. Launch a fully-branded, customisable app on top your existing infrastructure. Support your customers through their entire service lifecycle. From onboarding to eKYC and payment processing, subscription management to in-app eSIM. HERO mobile application gives your customers a 360° view of their service at any time, anywhere. Create rich data analytics about user profiles and service consumption through digital channels, network services, and third party services. A fully branded website provides self-care and market place capabilities for a consistent experience across all channels. In-app eSIM activates your customer's mobile service with a single click. HERO includes eSIM provisioning and comprehensive customer analytics. Full-service monitoring, as well as all the tools necessary to manage the entire customer lifecycle.

A complete suite of OSS/BSS apps including Customer Care & Billing and Self Care Portal, Asset Management & Service Desk as well as Asset Management & Service Desk, Asset Management & Service Desk, Network Management & Application Performance Monitoring, Infrastructure Planning & Buildout. You can quickly define, provision, monitor, and bill services in order to generate revenue quickly. Integration with legacy and new systems is possible. Flexible, extensible apps with quick deployment times. Start with the most important apps for your business, and then add other apps as necessary. Verax Customer Care & Billing allows pre-paid and/or post-paid billing for products and services. It unifies four business applications (Customer Care, Product Catalog, Self Care, and Billing) into a single system, allowing for faster time-to-market and reducing integration time. CCB can be pre-integrated to Verax OSS (NMS Service Desk, Provisioning), simplifying OSS integration and providing "looking glasses" functionality.

Optius Digital OSS offers pre-integrated modules that can be used for Service Order, Service/Resource Activation and Provisioning. Intelligent assignment and order orchestration ensure that services are activated correctly the first time. Optius is a modern solution that was designed and engineered in collaboration with a CSP who has real-world operational experience. It offers a single consolidated system that integrates both software and services. This centralizes data, processes and reporting. Testing, training, maintenance, configuration, integration and testing all happen from one provider. Optius integrates seamlessly with Billing, Customer Relationship Management (CRM), and WorkForce Management(WFM) systems. Optius offers a consolidated solution for digitally transforming your business. We integrate with your existing BSS systems or provide partnered solutions for BSS.

NTS Utility Billing software is the best choice for all your utility billing software requirements. It can manage one or more utilities services, metered or unmetered. It provides an easy way to create and manage invoices, customers and products/services as well as payments. NTG's NTS product range is an end-to-end OSS/BSS solution. It helps organizations bridge the gap between business networks and businesses, enhancing the user experience with converged services. NTS Trouble Ticket Management module (TTM) manages customer and network troubles tickets and allows you create your own types of trouble tickets.

Comarch Smart BSS provides a comprehensive and all-in-one system for business support. Our strong telecom pillars provide customer-oriented service excellence, inspired by the recommendations of TM Forum guidelines and business partners. We streamline telcos and non-telcos by providing flexibility in service definitions and process execution. Smart BSS is supported with experienced technical and business-oriented experts, ready to tailor their broad range of capabilities to meet your needs and challenges. We provide a single integrated platform that covers various roles within your organization. This includes sales agents, customer service employees, accountants and technical service managers. You can also define access permissions per user. Deliver seamless and smooth services to your customers. The simple, aesthetic self care platform and the smooth ticket management system will ensure the highest level of service.

Ericsson telecom billing and charging solutions are flexible and business-focused software solutions that are used by over 300 operators worldwide. They have already served more than a billion customers around the world and are meeting the needs of service providers, users, and operators alike. These solutions cover all revenue streams B2C,B2B, and B2B2X. They can help you grow and capture money streams and take advantage business opportunities from traditional telecom services as also digital services like 5G and IoT. You'll also have a converged platform that allows you to manage all your users and services regardless of access or payment options. Data mediation improves customer experience by ensuring correct data is collected from your network. Cloud-based, contextualized and personalized customer experience across multiple digital touchpoints.

Digitalization is undoubtedly the most important force of change in our time. The impact of new technologies such as the SDN/NFV and artificial intelligence, 5G and IoT on businesses and industries is profound. Digitalization serves two purposes. It redefines how we work and what we offer, while also increasing demand for the products and services that we produce. You will need automation to re-scale your operations and prepare for the digital economy. Your journey to closed-loop operations and orchestration based upon real-time data analysis will begin. Ericsson Automated Network Operations (ERIC) is the portfolio that takes telecom OSS to new heights.