Best IVR Software for Enterprise

Our AI-powered routing system replaces your IVR system so that customers who contact your call center can easily describe the topic they are interested in. It's not just about providing a better customer experience. It also provides data that can be used to improve your customer service processes. Automated systems will let your customers take care of the most common tasks. You are freeing your customer service staff from repetitive work and allowing them to grow their skills. It's a win-win situation for customers, employees, and your business. Lekta is the ideal technology to manage your outbound campaigns such as customer satisfaction surveys or debt monitoring. Every conversation generates a lot business data that you can use to improve your business intelligence systems. Your conversational agent should not only provide the best customer experience but also offer valuable business insights.

Omni Channel software solutions that include Voice, SMS, WebChat and social media. Includes TCPA compliant enhanced dialing solution. Includes predictive, progressive, and power dialers. ACD/queues; call recording; screen recording; sentiment analysis. Custom Dashboards. Automated reporting and enhanced customization. CPaaS allows for automatic ordering and routing phone numbers through our carrier network.

MCUBE introduces its revolutionary unified omnichannel Cloud Telephony Services, the ultimate breakthrough in communication for business. Say goodbye to communication headaches and embrace an experience that lets you focus on your customers. This cutting-edge tech empowers businesses to deliver exceptional customer service, increase productivity, and unlock opportunities for growth.

Strong speech platform to convert applications into Voice Bots. InterpreXer™, which fully implements W3C VoiceXML 2.0 spec for creating rich voice-enabled interfaces is fully integrated with text-to-speech and automatic speech recognition engines. InterpreXer™, which can be installed on either common hardware or Cloud Virtual Machine servers, is highly scalable and can carry out millions upon millions of voice chats on the phone. Fully compliant with W3C's VoiceXML 2.0 specification. Web hooks allow you to sync your apps with any CRM system or other back-end systems. From within the bot, trigger CTI events to major contact center platforms. You can connect to any speech recognition or text to speech engines instantly. You can scale your service to meet your business's needs. To achieve scale, deploy 1000s of ports in a distributed, high availability environment.

Total Call Center Management Solutions®. Global provider of Customer Interaction Management Solutions via Computer Telephony Integration and CRM Packages for efficient business processes. Products and services include turnkey systems for VoIP Call Centers. Our products and services are extensively used for Inbound/Outbound telephone calling, integration of computer phonephony, hardware and software applications, Interactive Voice Response and Interactive Information Systems, as well as consulting and customer relations management applications. Businesses, institutions, corporations, and other organizations can use TCMS call center solutions to increase their efficiency and reduce overheads. They also enable them to have more competitive customer interactions and be more responsive. TCMS Call Center Products make it easy to use and provide flexible and powerful call automation solutions.

Servetel's cloud suite includes a variety of best-in-class products, including number masking, toll-free number and virtual number, smart IVR, OTP verification, voice broadcasting, and OTP verification.

An AI-powered agent can greet your customers. We understand that it is impossible to be everywhere simultaneously. We'll help you answer calls while you run your business. Missing calls can cost your company thousands in lost revenue. Our AI-powered agent can greet your callers, schedule appointments, and redirect them to an agent if necessary. This ensures that no customer is left hanging. 62% of small business phone calls go unanswered. LocalResponse features. Intelligent call routing allows you to address the needs of your customers immediately, allowing you to get back on track and running your business without interruptions. Instant response capability. Your calls will be routed immediately depending on the needs and preferences of your customers. Your agent can be fully customized. You can set up unique greetings and call handling to suit your business's hours and after-hours. Increase your conversion rate.

Automated and digital deflection and diverting calls to cheaper channels can help reduce wait times and lower customer costs. It's something we all have experienced. We are on hold for over an hour and then get hung up on. Or we get lost in a phone directory and end up making 10 more calls to find the right person. You as an organization can be held responsible for many other liabilities, including customer retention, marketing investment losses, and infrastructure and call center costs that can spiral out of control. SmartAssist.ai bridges between digital and voice support channels. SmartAssist.ai intelligently assists customers to get a faster response using forms, SMS, chat, or email. This streamlines and speeds up agent response times. SmartAssist.ai can be a great solution in these situations. SmartAssist.ai is able to receive calls from any IVR system. This includes SIP Domain transfers.

Dialing Innovations offers a range of hosted services, including call-center and contact centre applications, SMB or enterprise phone systems, video conference, online learning platforms, CRMs, and call-center and call center applications. Dialing Innovations has its own data center which allows for greater control over its clients' environments and faster development. Dialing Innovations currently serves 5000 subscribers around the globe.