SmartAssist.ai Description

Automated and digital deflection and diverting calls to cheaper channels can help reduce wait times and lower customer costs. It's something we all have experienced. We are on hold for over an hour and then get hung up on. Or we get lost in a phone directory and end up making 10 more calls to find the right person. You as an organization can be held responsible for many other liabilities, including customer retention, marketing investment losses, and infrastructure and call center costs that can spiral out of control. SmartAssist.ai bridges between digital and voice support channels. SmartAssist.ai intelligently assists customers to get a faster response using forms, SMS, chat, or email. This streamlines and speeds up agent response times. SmartAssist.ai can be a great solution in these situations. SmartAssist.ai is able to receive calls from any IVR system. This includes SIP Domain transfers.

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Company Details

Company:
Kore.ai
Year Founded:
2013
Headquarters:
United States
Website:
SmartAssist.ai

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Product Details

Platforms
SaaS

SmartAssist.ai Features and Options

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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