Best IT Service Software in South America

Software for freelancers and digital agencies that allows you to create service desks. DigitalDesk gives you the tools to provide great customer service to clients so they can get help quickly.

mspStack provides complete white label solutions and support to help telcos and healthcare providers (MSPs) deliver cloud services quickly and efficiently to customers and stay ahead. mspStack offers mspFlexx (turnkey cloud service) and mspEngine(service delivery solution).

TD/OMS supports IBM i Power Windows and Unix/Linux. It provides fundamental IT business process support for managing software changes, software deployment, modernization, and software development. TD/OMS allows development teams to collaborate and share information at all stages of development (Development and Test, Acceptance and Deployment). TD/OMS, a powerful software solution, incorporates all the functionalities required to support modern software development needs.

Modern workplaces are hybrid. SCC brings together technology expertise and technology to enable end-users seamlessly collaborate and work together wherever work is needed. SCC's managed IT services, industry-leading technology partnerships, and specialized knowledge spanning more than 45 years of working with the UK’s largest public and commercial sector organisations can help you create the hybrid workplace that is right for your company. SCC's Software Asset Lifecycle Management solutions are designed to help you maintain control and agility in your software strategy. SCC believes that having control over your Software Assets is key to business flexibility. We will help you optimize your current operations by utilizing the best software asset management and cloud consumption methods and tooling. We will make sure you have the right processes, software tools, and services to maximize your ROI.

CMDBuild allows you to manage a collection of assets such as business resources, assets, equipment leased for customers, technological infrastructure, systems, and other business resources. It provides native tools to model the database, create workflows, configure dashboards and reports, build connectors with other systems, geo-refer assets and manage the system. It allows clients to monitor the assets and know the functional relations, composition, dislocations, rules for updating over time, as well as the management of the entire life-cycle. To ensure maximum extensibility, the core code is kept separate to the business logic. This allows the use of CMDBuild to create custom and configurable vertical apps. We started with CMDBuild and created the READY2USE Version. This is a ready-to-use configuration that can be used in a production environment. It was born out of ten years of experience working with clients.

Seerene's Digital Engineering Platform uses software analytics and process mining technology to analyze and visualize your company's software development processes. It uncovers weaknesses and transforms your company into a well-oiled machine that delivers software efficiently, cost-effectively and quickly with the highest quality. Seerene gives decision-makers the information they need to drive their organization towards software excellence at 360deg. Reveal code that is often broken and kills developer productivity. Reveal features that are not executed by end-users or have a mismatch in developer time and created user value.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

Exigence provides a command-and-control center software that helps manage major incidents. Exigence automates collaboration between stakeholders within and outside the organization. It organizes it around a timeline that records each step taken to resolve an issue and drives workflows among stakeholders and tools. This ensures that all stakeholders are on the same page. The product connects stakeholders, processes, and tools, reducing time to resolution. Customers who have used Exigence have experienced a transparent process, quicker onboarding of the relevant stakeholders, and a shorter time to resolve critical incidents. Exigence is used by customers to address critical incidents as well as for planned cyber incidents such as business continuity testing or software release.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

The Moveworks AI platform combines conversational-AI, machine learning, and natural language understanding (NLU) with deep integrations in enterprise systems to automate the resolution of IT support problems. Our system is pre-trained so it can understand common IT support issues and enterprise language. It starts to deliver right away and keeps getting smarter over time.

Boundless offers flexible pricing options that can be adapted to the number of services and networks your business requires. Automate the configuration, migration, and deployment of large Cisco Meraki infrastructures. This will streamline network administration. You can quickly collect logs about any network infrastructure or devices to help you troubleshoot faster. Configure and manage your public WiFi network from multiple locations. You can create attractive captive portals that offer a wider range of sign-on options. Your users will be more secure when you offer guest WiFi. With a CSV, you can deploy thousands of networks in minutes. You can also run configuration changes in bulk for extra flexibility. To create or migrate organizations, clone your configuration standards. Advanced filters can be used to speed up the search for client devices. You have more control over how much access you grant to your orgs.

Your customer records can be digitized to make them easily accessible at your request. You can quickly find your customer, order, payment, or any other information you need by storing all of your sales and customer data in one database. Our software integrates the most common functions that small businesses use every day, including CRM, invoicing and accounting, reporting, point-of-sale, inventory, credit card processing, custom workflows, and order processing. These common features can be combined into one integrated solution, which reduces the need for dual key data to multiple systems or keeps multiple systems running simultaneously. Consolidating systems results in lower software costs and less time spent dual keying data. You can have unlimited virtual cash registers with the integrated credit card processing in our solution. There is no reason to lease your old credit card machines or pay for dedicated phone lines.

Startly is an integrated, all-in-one IT service management and professional service automation platform for service delivery companies. Startly is not a one-hit wonder that serves a single purpose but is also far simpler and more user-friendly than other solutions. Each module can be used separately or all together to make Startly adaptable to your specific needs. Because you only pay for the use of your team members each month, you can control your costs and only purchase what you actually need. Our help desk software is unique. It's intuitive, modern, fun, and more thoughtful than grandma's apple pies. Optimize your management operations and reduce costly inefficiencies and bottlenecks

SP IT Support is a simple but effective Microsoft Teams / SharePoint helpdesk app that includes helpdesk and change management, IT Asset tracking, calendar, discussions, and technical documents management. SP IT Support is a team-based help desk application that combines business process automation and a collaborative experience. This is not the case with traditional standalone helpdesk applications. The MyIT portal is available through MS Teams and SharePoint. It allows users to submit tickets and access a knowledgebase, documents, and training links. IT staff can access the secure Staff Portal via Microsoft Teams or SharePoint. This portal allows IT staff to organize communications, documents, and IT activities. A Power BI Dashboard integrates with the portal to provide visibility to management.

AvenDATA is a leader in legacy system archiving, and legacy system decommissioning. Our Vision is to revolutionize system decommissioning with our ViewBox archive solution. ViewBox is the culmination of many years of experience in archive management of legacy systems. ViewBox's new features are designed to make it as easy as possible for users to search their legacy data, legacy table and legacy documents.

IFS Field Service Management is the best-in-class field solution for enterprises. IFS FSM offers a wide range of functions that optimize resources throughout the service lifecycle. These include contact center, contract management, knowledge management, project management, planning, scheduling optimization, mobile functionality and customer and partner portals.

We have been honored with a variety of IT industry awards including Cloud Project of the year and Managed Service Provider of the year. We have partnerships with top global IT manufacturers and innovators, allowing us to offer state-of the-art solutions at affordable prices. Whatever your goals, there is a technology solution that will work for you. You can save money on your IT setup or embark on a large-scale digital transformation. It can be time-consuming, expensive, and complicated to manage all your technology services from different suppliers. It is difficult to prioritize, whether it is a user's system not working properly or a security patch that needs updating. It can also mean less budget and time for other projects if something goes wrong.

Easy-to-use tools make it easy to save time, money, and your sanity. They take the hassle out FSM tasks at work and on the road, so you can generate more revenue with less effort. Optsy's field service management software is customizable and can be customized to fit your business's needs. It allows your office and field staff to create and update schedules instantly, perform accounting-related tasks, create custom reports, and more -- all from one program. You can choose between cloud and self-hosted options to manage your data in the way that you prefer. An Optsy expert will provide free onboarding assistance so that your new software is set up correctly and optimized for your business from the beginning.

Hackers can exploit password reset tickets at the service desk. The service desk agent must verify that the caller is the account owner before issuing a new password. Secure Service Desk allows organizations to ensure user verification at the service desk. This tool can be used to reduce your vulnerability to social engineering and support your IT security infrastructure. Active Directory static data is often used for user verification at the service desk. Cybercriminals can easily access security questions such as "What's the employee ID?" in a targeted social engineering attack. Secure Service Desk allows you to verify accounts of users using Active Directory data that can be used for authentication beyond knowledge-based.

Mobility, collaborative self service, and the new xFLow analysts user interface offer a modern user interface for accessing services and performing tasks. This can help increase user adoption, satisfaction, and productivity. Our IT service desk software offers innovative change management, extensive automation, and out-of the-box best practices content. This helps enable proactive IT service management and reduces business risks and costs. CA Service Desk Manager was created to empower IT service desk analysts to make every moment count. It offers a dynamic experience that allows them deliver great customer service without worrying about overbearing metrics or processes. The solution allows teams to embrace teamwork, rather than working in silos and using disjointed communications.

Hornbill Platform: Automate, digitize and digitize your organization's workflows using a series fully integrated, intuitive apps for your enterprise. Digital technology can significantly improve the economics of any company. This is why Digital Transformation should be a priority on every organization's strategic plan. Hornbill's platform, solutions and services will help you achieve this goal. Each solution is tailored to your business needs, but delivered on a single technology platform with a shared data structure and full integration. With no code environment, business users can automate workflows within and between departments. This means that there is no need for expensive consulting or technical projects to begin realizing the benefits. A flexible workflow automation capability is the core of any digital transformation plan. No code required.

ONEview's powerful functionality and channel-friendly architecture allow users to access custom dashboards, reporting and automated notifications for all upcoming service renewals and warranty expirations. ONEview can be white-labeled to give your business a competitive advantage. Data security and segmentation protocols ensure that customer information is always accessible and secure. ONEview provides key benefits to the channel, allowing users to track and manage their equipment and renew service and support contracts quickly and conveniently, regardless of their position within the channel.

One platform for IT service management, HAM asset management, and all ESM requests. Octopus ITSM software provides a single platform for request and asset management at any scale. Octopus ITSM software will ensure that your internal services, ITSM, and CMMS strategies are centered on user satisfaction. Octopus ITSM software's Cloud architecture and numerous integration features ensure a quick, positive return on your investment. Octopus ITSM software allows you to quickly identify the right gains and make them happen to improve your IT team's work practices.

Decidalo is the SaaS platform for automating your internal processes, regardless of whether you are a specialist consulting company or international IT service provider. Lower administrative costs, more billable hours, and higher profitability. It is not possible to bill the time spent maintaining CVs, managing projects, creating bid presentations, and gathering information for customer inquiries. Decidalo will take over most of your tedious internal tasks and allow you to make more money. Decidalo increases your sales opportunities by reducing response times, submitting bid-specific CVs and referencing relevant projects. Decidalo allows you to make the most of your existing skills by linking them with project requirements, employee capacities, accounting data, and other relevant information. It helps you identify potential consultant idle periods and suggests suitable opportunities to take up new assignments.

Apsynet, a publisher of software packages for the technical and administrative management assets of companies, has been developing, marketing and selling an innovative modular offering that is tailored to each company's operational and functional needs. A Service Desk solution should allow the Information Systems Department, the customers of the company's Information System, to respond faster and more efficiently to their needs. It is a great example of the IT department's efficiency in handling customer requests. It then becomes a "Communication & Marketing tool" that ensures employees' satisfaction. The Service Desk must be able adapt to the needs of each company. Service centers should have an efficient and reliable tool of optimal quality.