Best IT Project Management Software for Zendesk

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Miro helps you keep your team's minds in sync. Miro is a virtual whiteboard and remote collaboration tool that helps cross-functional teams collaborate more effectively to create great things. Miro isn't a video conferencing tool, and Miro doesn't try to be. Miro's goal is to provide a platform for teams who work most effectively across areas, geographies, timezones to get more out of their ideas when they can't all be in the office together at the same time. It includes over 200 pre-made templates to capture and visualize ideas, collaboration tools like comments, chat screen sharing and video chat and integrations with popular business tools. Miro AI is your team's ultimate boost, empowering you to unleash your creativity and productivity like never before. We are your launchpad to the future, providing the assistance you need to bring your next big idea to life. Let Miro AI help you unlock the full potential of your team's innovation and collaboration capabilities.

Project Insight (PI), a modern project and portfolio management software, can aggregate and report on all projects in your organization. PI consolidates your work, projects, and tasks in one online platform that you can customize to suit your business needs. PI is ideal for companies with complex project management requirements such as budgeting, scheduling, time-tracking, and capacity planning. However, PI is easy to use and customizable, which allows them to provide exceptional customer service. You can easily combine data from key CRM, accounting, DevOps and support software to give stakeholders real-time insights into your project. The FREE version of PI lets you start quickly and grow as you go.

Birdview PSA provides professional service organizations with a single source for truth. This results in better visibility at all stages during the service delivery lifecycle. It allows data-driven decisions, collaboration, and increased synchronization at critical handoff points. Birdview PSA provides powerful project management functionality, resource optimization, project accounting, and a powerful set tools for optimizing and monitoring at both the portfolio and project levels. Services organizations can benefit from rich functionality without having to go through a lengthy onboarding process or compromising their budget. This is possible thanks to a more intuitive user interface, seamless integration with ERPs, CRMs, and thousands of other applications.

Creating exceptional product experiences that drive the business forward requires a dedicated space for product inspiration, strategy, planning, and collaboration. Productboard’s customer-centric product management platform provides a central, integrated system that helps product teams understand what each core segment of customers needs, prioritize what to build next, and align everyone around the roadmap. It’s where modern product teams spark their next big ideas and how they get the right products to market, faster.

Project management has never been simpler. Modern software teams can work together and ship quickly with our help. Shortcut (formerly Clubhouse) helps you plan, build, measure, and measure your success. We are project management without all of the management. Our software team builds Shortcut for your software team. Shortcut is used by thousands of teams all over the globe to build software. Shipping software can be a difficult task. Zoom in and out easily between Stories, Iterations and quarterly Roadmaps. Useful context is just a click away. Kanban boards and Workflows allow you to manage all your work. They can be customized to meet the needs of the Teams or people using them. Teams, Epics and Objectives allow employees from all departments to work together to achieve larger goals and initiatives. To monitor how projects are managed, you can use burndown charts, time-in-workflow state graphs, cycle time and lead time charts, as well as other reports.

Forecast is a comprehensive project and resource management tool that can be expanded to include a wide range of great features. It combines project management, resource planning and team collaboration under one roof. This allows you to use the power of AI for automating administrative tasks. It is a strong alternative to point-based project management solutions in professional service companies. Ideal for companies with 50+ employees who need the entire project portfolio and resource overview in one software. * Project proposals that are more predictable and precise * Improved planning and analysis with Insights and Reporting * AI supports stronger business decisions * Flexible resource management through Task and Project Allocations * Time and Task Management that is efficient * Get actionable insights into project profitability with cost, revenue, and profit updates in real-time

Wrike is a powerful work management platform that gives cross-functional teams full visibility into complex projects. Our cloud-based collaboration software software is trusted by 20,000+ leading companies around the world, including tech giants such as Fitbit and Siemens. Wrike boasts a wide range of award-winning features, including dynamic request forms, automated workflows, cross-tagging, custom item types, and 400+ app integrations. Work smarter with Work Intelligence™: our advanced communication software that offers voice commands, smart replies, and document processing. We also offer tailor-made templates to help teams kick-start Agile projects and tick every box for compliance. As well as 99.9% uptime, our enterprise-grade security offers single sign-on, role-based access control, and continuous data backup. For extra peace of mind, you can use the Wrike Lock add-on and gain full ownership of your master encryption key. Wrike has been proven to make organizational processes 40% more efficient, eliminating time-consuming admin work and reducing costs across the board. Discover how it can benefit your team — start your free two-week trial today.

ProjectManager is an award-winning SaaS company that is transforming how businesses get work done in this hybrid world. Our SaaS project and work management solutions enable world-class collaboration for thousands of customers globally, with tools for project planning, workflow management, resource management and time tracking across the entire work lifecycle. ProjectManager is simple enough for anyone to use, yet powerful enough for managers to make data-driven decisions and for businesses to manage projects of all levels of complexity. Organizations such as Nestle, Avis and Lubrizol rely on our software to manage their teams, their projects, and do amazing things together. ProjectManager is headquartered in Austin, with offices in Auckland, Seattle, and other great cities around the globe.

Asana helps teams orchestrate their work—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different departments are involved. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. It’s time to move work out of disjointed spreadsheets and email and let teams collaborate and communicate more effectively in one place. With Asana, it doesn't matter how many different teams or departments are coming together on a project, they can share context and assign ownership with tasks, combine related work, share files, get instant updates on tasks and projects and build effective cross-functional workflows. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial.

An agile planning and tracking tool. Zoho Sprints is an agile tool that's clutter-free and allows you to be ready for change while still delivering great products on time. Plan to adapt to change. To deliver incremental value, break down your work into user stories. Get early feedback to ensure that you ship products that customers actually want. Ship quickly. Ship immediately Our release reports will help you plan your releases and keep track of your progress. Our Jenkins integration and release management module will ensure that nothing gets lost. You can track your progress on the board. You can track the progress of your sprints using the Scrum Board or Sprint Dashboard. You can customize your workflow to meet your team's needs and dive into contextualized swimlane views. Collaboration with cross-functional teams is a key virtue of agile teams. Teams can use the status timeline to identify bottlenecks and foster a culture of continuous improvement.

Smartsheet is an award-winning collaboration and work management platform that helps teams take more action and less talk. Smartsheet gives organizations access to a powerful platform that opens up new opportunities for customers, revenue, and ideas. Smartsheet is a spreadsheet-like interface that offers tools like file sharing, Gantt charts and work automation, portals and dashboards, as well as other useful tools.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

MeisterTask is an intuitive online project and team collaboration tool. MeisterTask is flexible, smart, and simple to use. Users can create a project and add as many team members as they wish, assign tasks, track each member's progress, and then follow their progress. Integration with popular tools like Zendesk, Slack and GitHub is possible. MeisterTask's project boards are perfect for event managers looking for a simple task list, marketing teams using the Kanban system, or programmers working with sprints. The smart automation feature allows your team to work consistently and efficiently thanks to MeisterTask.

Aha! helps companies build lovable software. We provide the world's #1 product development tools — Aha! Roadmaps, Aha! Ideas, Aha! Notebooks, and Aha! Develop — which are used by more than 700,000 builders. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100 percent remote. Aha! Roadmaps Set strategy, prioritize features, and build beautiful product roadmaps all in one place — so you can deliver the most product value. Aha! Ideas Crowdsource customer requests in a central ideas portal. Analyze feedback trends and engage with your community — so you can prioritize exactly what to build. Aha! Notebooks Showcase your best thinking with the expert's notebook for product managers. Craft beautiful notes and whiteboards with guided templates. Aha! Develop Empower your engineering team to connect technical work to the product roadmap, optimize workload, and streamline delivery. Aha! Develop is ideal for healthy agile development teams that use scrum, kanban, and SAFe® frameworks.

Control your entire business from one place Manage your entire project lifecycle, from sending quotes to collecting invoices. By having sales, delivery, and financial information combined - you’ll have a complete overview of results and progress in real time. Plan and forecast your resources Know when to bring in more work and spot resource shortages before they happen. Make proactive decisions on outsourcing or hiring. Balance your team’s workloads - no more burnout for some while others sit idle. Make sure you’re profitable Completing your projects is important, but what truly matters is whether your company is making money. Understand which clients, projects, services or teams are profitable and which are eating into your margins in real time. Know when to work more efficiently, charge more or cut costs. Collaborate where work happens Access every file and conversation in the correct context - whether it’s a customer, a project or a task. Stop spending time on status updates and chasing documents. All information is just one click away at all times.

Planview AdaptiveWork, formerly Clarizen, allows PMOs and professional service delivery teams of any size to gain real-time transparency across all their work. It automates workflows, proactively controls risks, and delivers greater business impact. Align your workforce to the company strategy, and ensure that they are focused on delivering the right things at just the right time. Track, manage and prioritize work requests, and ensure that all requests include all relevant information needed to execute. Bi-directional integration using custom triggers for capturing opportunity details to plan your client's projects. Automate and manage all stages of the request process (submission, scoring and routing) to be considered as projects, tasks, or work.

Celoxis is a project portfolio management tool that allows project leads and organizations to easily strategize, balance priorities, and optimize resources across projects and portfolios. With features promoting effective communication & collaboration, Celoxis enables accurate tracking, evaluation, and progress visibility of your project portfolio, ensuring it's in sync with organizational goals. Benefit from strategic decision-making, risk management, and scenario analysis for more successful projects.

Professional service companies around the globe love Accelo to manage client work profitably. The cloud-based platform handles all aspects of client work delivery from prospect to payment. It also manages tickets, retainers and timesheets. The client work management platform puts an emphasis on money and time. It gives you a complete view of your most recent business data and financial performance. Client communications, activities, and work are all centralized on a single platform so you can always see where things are without needing to ask for status updates. Accelo improves efficiency and streamlines workflows across the business. It also helps teams and leaders coordinate better and increase visibility. This allows professionals to concentrate on the most important work while leaders can run the business. Managers can deliver projects on time and within budget by harnessing the power of automation.

ITM Platform is the Project Portfolio Management Software that bridges the gap between project management and strategy. It takes just two weeks to integrate and is easy to learn. You and your team members can be fully operational quickly and have the tools and resources you need for managing your portfolio and aligning it with the overall business strategy. ITM Platform provides robust control over economics (costs, revenue, etc.) at all levels: portfolio, program, project and task. You can manage agile and waterfall projects, prioritise what is most important for your business, and report on progress company-wide using real-time information.

Breeze is a simple tool for project management that teams can use to plan, track and organize their work. All your tasks in one workspace - the big picture. It's simple on the surface but contains everything you need. Breeze lets you see how your projects are progressing and any roadblocks. Set deadlines and statuses. Visually see the progress of your team. Breeze makes managing projects simple by allowing you to see everything in one spot. Simple and effective project boards. Visualize your workflow. Breeze helps you visualize your workflow and shows you what you need to do. Breeze provides everything you need to manage projects, brainstorm, and collaborate. Easy-to-use editor, task assignments and estimates, time tracking tags, files due dates, statuses colors, calendars, discussion, and more. You can get reports on every aspect of your work, including tasks, time tracking and users, tasks workload, tasks due, task fulfillment, and more.

Acumen is an engineering intelligence platform that empowers engineering departments to go beyond putting out fires and deliver software on time. The intelligent navigation system engineers use to get rid of all blocks and deliver on time every time. It can be difficult to see what's happening with the team when data is scattered across different systems. Acumen unifies data from engineering tools like source control and project management to create a clear picture of the team's priorities. No one has ever said "More management dashboards." Acumen uses machine-learning to analyze the data and provide guidance to the team. It's not fun to find out about problems after it's too late. Acumen is designed to identify key risks and obstacles. You can move from guesswork to confidence in planning and re-route your team to resolve issues on time. Every day, there are issues. Acumen helps you understand why and how to improve.

Planview PPM Pro (formerly Innotas), is designed to accelerate the success of Project Management Offices (PMOs). Planview PPM Pro, a cloud-based Project Portfolio Management (PPM), solution, is a secure and reliable solution to manage PMO operations. Planview PPM Pro allows teams to take their PMO to the next level by managing demand intake and reporting on portfolio performance. Planview PPM Pro™, formerly Innotas®, allows you to gather, prioritize, and execute projects. This software allows PMOs to concentrate resources on the work that is most valuable. Establish a centralized project portfolio. You will have better visibility into your projects and resources, which will allow you to manage and improve execution. Capture project requests, new ideas and work without overload. Prioritization and scoring can help you manage work demand.

Rally is an enterprise-class platform designed for scaling agile development practices. Enterprise agility will power your organization. Your development work must be aligned to your company's most important business goals in order to make better and faster decisions. To steer your business towards a results-oriented culture, align daily work with strategy and use data. Rally is a central hub that allows teams to plan, prioritize, and track work in a synchronized manner. Teams can visualize their work using lists, boards, timeline views, or boards. They can also understand how their daily work aligns with the larger business goals. Are you struggling to manage dependencies across multiple delivery groups or teams? Rally allows you to see a complete roll-up of progress, dependencies and plan health. This will allow groups and teams to make deliberate decisions and remain ruthlessly focused upon value.