Best IT Management Software for RingCentral RingCX

Revolutionize your IT management with New Relic. Gain strategic insights and enhance operational performance using New Relic's state-of-the-art observability platform, built to provide unmatched transparency and control. Our tool offers a comprehensive overview of your IT ecosystem, bringing together data from various systems to optimize operations, improve decision-making, and achieve successful business results. Track performance in real-time, detect and address issues before they escalate, and ensure efficient resource distribution through insightful analytics. Encourage collaboration between IT and business sectors, synchronize technology investments with corporate objectives, and confidently navigate the intricate landscape of contemporary IT. New Relic redefines IT management as a key driver of growth and innovation, all while ensuring streamlined operations.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Dropbox Business transcends mere secure file storage by offering a dynamic workspace that integrates teams, tools, and content seamlessly. Users can create, store, and share their cloud content from various applications, including Google Docs, Sheets, Slides, Microsoft Office files, and Dropbox Paper, alongside conventional files saved in Dropbox. With Dropbox Spaces, all your files and cloud-based content are centralized, allowing you to have your PowerPoint presentations situated alongside Google Docs, Trello boards, and any other tools your team utilizes. Accessing your team's work is a breeze, whether you’re on a computer, mobile device, or any web browser. By connecting platforms like Slack and Zoom, you can keep your team's files and related conversations organized in one location. Additionally, intelligently suggested files and folders empower your team by ensuring they have access to the necessary content at the right time. A robust and secure infrastructure, coupled with administrative tools for enhanced control and visibility, ensures that your organization’s data remains protected within Dropbox. This comprehensive approach not only boosts productivity but also fosters collaboration among team members, enhancing overall efficiency.

Asana helps teams orchestrate their work—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different departments are involved. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. It’s time to move work out of disjointed spreadsheets and email and let teams collaborate and communicate more effectively in one place. With Asana, it doesn't matter how many different teams or departments are coming together on a project, they can share context and assign ownership with tasks, combine related work, share files, get instant updates on tasks and projects and build effective cross-functional workflows. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial.

Collaborate securely with anyone, from anywhere, using any device. Safeguarding your confidential files in the cloud is paramount, which is why we have implemented sophisticated security measures, smart threat detection, and comprehensive information governance. However, we understand that your requirements extend beyond these essentials. Need strict data privacy? Absolutely. Want data residency? Of course. Concerned about industry compliance? We've got that covered too. Your organization thrives on collaboration among a diverse group of individuals, including teammates, customers, partners, and vendors. Ensure everyone is aligned with a unified platform that facilitates easy collaboration on your most crucial content. Ultimately, you deserve to share files without encountering frustration, all while enjoying the assurance that your data is secure. Engaging in tedious, manual processes can drain hours from your workday. That's why we empower anyone to automate the repetitive workflows essential to your operations, such as HR onboarding and managing contracts and digital assets. As workflows accelerate, you gain more time to focus on what truly matters, enhancing productivity and efficiency across your team. By streamlining these processes, you can foster a more dynamic and responsive work environment.

Connect, organize, and accomplish tasks efficiently with everything you need—email, calendar, and contacts—all seamlessly integrated in one location. Experience enhanced productivity as you manage emails, schedules, tasks, and more, all from a single interface. With Office integration, you can easily share files directly from OneDrive, access your contacts, and view LinkedIn profiles without any hassle. Schedule conference rooms and manage meeting RSVPs directly through your calendar for a streamlined experience. Collaborate effectively by sharing calendars to coordinate plans and check your colleagues' availability effortlessly. Enjoy peace of mind with the robust security measures that are trusted by some of the largest organizations globally. Outlook works tirelessly to safeguard your sensitive information while ensuring it does not hinder your workflow. It anticipates your requirements by automatically adding travel plans and bill payments to your calendar, complemented by smart reminders that help you stay organized. With an efficient search feature, finding the information you need is quick and easy, making your workday smoother than ever.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Link your applications and streamline your processes with ease. Designed for those with busy schedules, Zapier automates the transfer of information between your web applications, allowing you to concentrate on what matters most. With just a few clicks, you can connect your online tools so they can exchange data effortlessly. Information flows between your applications through automated workflows known as Zaps. Accelerate your projects and enhance productivity without the need for programming skills. Explore how Zapier democratizes automation for everyone. Continue using the tools you love while benefiting from the extensive connectivity Zapier offers, as it integrates with more web applications than any other service and continually adds new ones weekly. Our platform works seamlessly with popular applications like Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs, and many more! The intuitive editor is designed for self-service automation, enabling you to establish Zaps without needing a developer's assistance. Leverage Zapier’s built-in tools to craft robust workflows without relying on additional services. Over 3 million users trust Zapier to handle their repetitive tasks efficiently. Furthermore, Zapier Agents empower businesses to automate real-world operations by developing custom AI-driven teammates, enhancing both productivity and innovation. In this way, Zapier not only simplifies automation but also expands the horizons of what teams can achieve together.

GitHub stands as the leading platform for developers globally, renowned for its security, scalability, and community appreciation. By joining the ranks of millions of developers and businesses, you can contribute to the software that drives the world forward. Collaborate within the most inventive communities, all while utilizing our top-tier tools, support, and services. If you're overseeing various contributors, take advantage of our free GitHub Team for Open Source option. Additionally, GitHub Sponsors is available to assist in financing your projects. We're thrilled to announce the return of The Pack, where we’ve teamed up to provide students and educators with complimentary access to premier developer tools throughout the academic year and beyond. Furthermore, if you work for a recognized nonprofit, association, or a 501(c)(3), we offer a discounted Organization account to support your mission. With these offerings, GitHub continues to empower diverse users in their software development journeys.

Google Workspace, the enhanced version of G Suite, brings together all the essential tools you need to boost productivity in a single, user-friendly platform. This integrated workspace simplifies your workflow, allowing you to focus more on your tasks rather than on managing them. With advanced AI and search capabilities, Google Workspace enables you to prioritize what truly matters while it takes care of the rest. You can work seamlessly from any location and on any device, even without an internet connection, thanks to customizable tools designed to cater to your team's specific requirements. Just like G Suite, Google Workspace offers bespoke email solutions for businesses along with a suite of collaborative tools, including Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, and Forms. Explore our assortment of plans tailored to address your distinct business needs, and find the one that aligns best with your goals on our pricing page. Experience how Google Workspace can transform the way your team collaborates and achieves success.

HappyFox is a cloud-centric platform for managing customer support, specifically crafted to empower businesses of all scales to enhance their customer satisfaction levels. Boasting a fully customizable interface that is mobile-compatible and supports multiple languages, HappyFox enables users to effortlessly connect with their preferred third-party applications. This is truly an exemplary representation of top-tier software in its field.

CloudEagle.ai helps IT, security & Procurement teams manage, govern & renew all their SaaS apps from one single platform. Along with making SaaS management & governance a breeze, CloudEagle.ai has processed over $2bn and saved enterprises like RingCentral, Shiji, Recroom $150M. Using 500+ direct connectors and no code slack-enabled workflows, IT & security teams get 100% visibility into all applications, streamline employee onboarding/offboarding, access reviews, licence harvesting and renewals.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Enhance your customer service experience with Salesforce Service Cloud, the premier and most comprehensive application for customer support worldwide. This platform equips businesses with an extensive array of features that facilitate assistance to clients across their preferred communication channels, including phone, email, chat, and SMS. Some of its standout capabilities encompass a lightning console, efficient case management, omni-channel routing, telephony integration, video chat options, and social media customer service, among others. With such powerful tools at your disposal, you can ensure that your customers receive the personalized care they deserve, no matter where they are.

Empirix, a global provider of service automation automation that protects brand quality, is an Empirix solution provider. Cloud-native, flexible, open, and cloud-native by design best in class network visibility software and test automation software. Empirix is a trusted name in the field of service providers, equipment manufacturers, and enterprises around the globe. The most reliable and thorough vendor of IP communications services quality in the market They readily accepted Empirix results for solving inter-vendor issues.

Effective security is essential, but it shouldn't be a cumbersome process; quicker access can lead to increased revenue. Provide an on-demand access system that is both swift and user-friendly, thereby avoiding frustrations for your team. Users can request access to applications, while managers can easily approve or reject these requests directly through Slack, all while maintaining a comprehensive audit trail. Eliminate the tedious process of manually coordinating approvals. Every access granted poses a potential security threat. Indent enables teams to enhance security measures and maintain least privilege by transitioning users to temporary access, ensuring efficiency is not compromised. Streamline the manual workflows required for SOC 2, SOX, ISO, and HITRUST compliance by integrating controls and policies directly into the access request processes. Grant access only when necessary, rather than issuing permanent access, which helps minimize your license overhead. Indent allows for significant cost savings while ensuring a frictionless experience for end users. In the pursuit of success in a rapidly expanding company, it is crucial for your team to embrace bold risks that can yield substantial rewards. This approach not only safeguards your operations but also empowers your workforce to act decisively and effectively.

Keragon, a HIPAA compliant healthcare integration platform, is designed to automate and simplify healthcare workflows. The company helps healthcare organizations connect disparate systems, automate common tasks such as appointment scheduling and patient intake, and improve patient care. With Keragon you can create HIPAA-compliant automation workflows without code in just a few simple clicks.

Archive Intel is a cutting-edge archiving platform that utilizes AI to streamline client communication management while ensuring accuracy. It effortlessly records a variety of communications, such as emails, iMessages, text messages, social media interactions, and more. The software provides a straightforward way to adhere to regulatory standards, leveraging the capabilities of artificial intelligence. Designed by experts who comprehend the hurdles advisors encounter in maintaining compliance, Archive Intel boasts an intuitive interface and efficient workflow that improves user satisfaction and reduces operational costs. Built from the ground up with a focus on compliance, it aligns with SEC Rule 204-2 and 17A-4. This all-encompassing platform also archives diverse forms of communication, including WhatsApp messages, thus covering all bases. With features like free exports and prompt reporting, Archive Intel offers a user-friendly solution that equips firms with the necessary tools for regulatory compliance, making it an invaluable asset for any organization.

Zoho Directory, a cloud-based platform for identity and access management, is designed to streamline authentication and authorization. It also simplifies user management. Single Sign-On (SSO), which allows employees to access multiple apps with a single set credentials, enhances security and user convenience. Multi-Factor Authentication is supported by the platform, adding an additional layer of protection from unauthorized access. Device authentication provides secure access to applications and devices. Employees can use the same credentials on all platforms. Zoho Directory offers robust provisioning capabilities, which allow IT administrators to create user profiles for various applications from the platform. This reduces the time spent on repetitive work. Directory stores facilitate integration with existing directories such as Microsoft Active Directory or Azure AD.

Oracle Cloud Infrastructure not only accommodates traditional workloads but also provides advanced cloud development tools for modern needs. It is designed with the capability to identify and counteract contemporary threats, empowering innovation at a faster pace. By merging affordability with exceptional performance, it effectively reduces total cost of ownership. As a Generation 2 enterprise cloud, Oracle Cloud boasts impressive compute and networking capabilities while offering an extensive range of infrastructure and platform cloud services. Specifically engineered to fulfill the requirements of mission-critical applications, Oracle Cloud seamlessly supports all legacy workloads, allowing businesses to transition from their past while crafting their future. Notably, our Generation 2 Cloud is uniquely equipped to operate Oracle Autonomous Database, recognized as the industry's first and only self-driving database. Furthermore, Oracle Cloud encompasses a wide-ranging portfolio of cloud computing solutions, spanning application development, business analytics, data management, integration, security, artificial intelligence, and blockchain technology, ensuring that businesses have all the tools they need to thrive in a digital landscape. This comprehensive approach positions Oracle Cloud as a leader in the evolving cloud marketplace.

FortiGSLB efficiently and securely provides applications across various locations. A crucial aspect of designing and implementing internet-driven services for both enterprise and carrier networks is horizontal scalability. Organizations need the capability to swiftly and conveniently incorporate additional network resources and launch cloud-based applications to maintain business continuity and facilitate effective disaster recovery in case of server or data center failures. However, unreliable internet connectivity or security can hinder these initiatives significantly. Lacking such adaptability often compels businesses to invest in larger and more powerful hardware solutions to tackle capacity issues, resulting in higher expenses and an increase in total cost of ownership (TCO) without effectively solving problems related to failover and service availability. Ultimately, finding a balance between performance and cost efficiency remains critical for organizations striving to meet growing demands.

The Aquera Identity Integration Platform as a Service is a cloud-driven solution that offers SCIM gateway capabilities for account provisioning and aggregation, orchestration services to ensure user and password sync, and workflow tools for managing disconnected applications effectively. Additionally, it provides password rotation gateway functionalities tailored for privileged account oversight, along with a comprehensive catalog of pre-built connectors designed for both cloud-based and on-premises applications. These connectors, whether ready-made or custom-built, allow seamless integration from identity management systems, privileged account management tools, or HR applications to various cloud or on-premises environments, databases, directories, devices, or B2B platforms. Notably, the integration process demands no coding expertise and can be executed in just a few minutes. With its versatile gateway services and a wide range of ready-to-use connectors, the platform facilitates user provisioning and deprovisioning, HR application onboarding, account aggregation, and various file operations, making it an invaluable tool for organizations. Moreover, the ease of deployment and user-centric design enhances its appeal, enabling businesses to streamline their identity management processes efficiently.

Entitle integrates a security-centric strategy for provisioning and governance while also prioritizing business facilitation across all departments, including R&D, sales, HR, and finance. Accelerate the provisioning process to enable security policies that adapt automatically to the evolving infrastructure and the varying needs of employees. Assign permissions to designated resources such as Google Drive directories, database tables, Git repositories, and more to maintain control. Protect sensitive resources and roles by allowing access only when necessary and revoking it when it is no longer needed. Empower colleagues, managers, and resource owners to authorize access requests, ensuring that the permissions granted are reliable. With automated access requests and a zero-touch provisioning approach, DevOps, IT, and other teams can significantly enhance efficiency and resource management. Users have the convenience of requesting access through platforms like Slack, Teams, Jira, or email, facilitating a smooth approval experience. Additionally, quickly grant bulk permissions to streamline the onboarding and offboarding processes, effectively adapting to the dynamics of the organization. This comprehensive approach not only safeguards data but also fosters a collaborative environment where teams can thrive.