Best IT Management Software for Canopy

Google Cloud is an online service that lets you create everything from simple websites to complex apps for businesses of any size. Customers who are new to the system will receive $300 in credits for testing, deploying, and running workloads. Customers can use up to 25+ products free of charge. Use Google's core data analytics and machine learning. All enterprises can use it. It is secure and fully featured. Use big data to build better products and find answers faster. You can grow from prototypes to production and even to planet-scale without worrying about reliability, capacity or performance. Virtual machines with proven performance/price advantages, to a fully-managed app development platform. High performance, scalable, resilient object storage and databases. Google's private fibre network offers the latest software-defined networking solutions. Fully managed data warehousing and data exploration, Hadoop/Spark and messaging.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Plytix offers Product Information Management (PIM) software designed for small and medium businesses. For those SMBs, Plytix stands out because of its easy-to-use interface, affordable price, and whiteglove customer support.

Cloudflare is the foundation of your infrastructure, applications, teams, and software. Cloudflare protects and ensures the reliability and security of your external-facing resources like websites, APIs, applications, and other web services. It protects your internal resources, such as behind-the firewall applications, teams, devices, and devices. It is also your platform to develop globally scalable applications. Your website, APIs, applications, and other channels are key to doing business with customers and suppliers. It is essential that these resources are reliable, secure, and performant as the world shifts online. Cloudflare for Infrastructure provides a complete solution that enables this for everything connected to the Internet. Your internal teams can rely on behind-the-firewall apps and devices to support their work. Remote work is increasing rapidly and is putting a strain on many organizations' VPNs and other hardware solutions.

Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. The Twilio SendGrid Email API and proprietary Mail Transfer Agent (MTA), intuitive console, powerful features, and email experts make it easy to ensure all your email gets delivered in seconds and without interruption. Whether you’re sending 100 emails or 100 billion, SendGrid is built to scale, while maximizing inbox placement and protecting your reputation as a trusted sender. Monitor engagement data and optimize deliverability with our Deliverability Insights dashboard. Integrate with our RESTful APIs and SMTP in minutes, with sample code libraries available in 7 languages, interactive docs, templates, and more.

Around 25 million engineers work across dozens of distinct functions. Engineers are using New Relic as every company is becoming a software company to gather real-time insight and trending data on the performance of their software. This allows them to be more resilient and provide exceptional customer experiences. New Relic is the only platform that offers an all-in one solution. New Relic offers customers a secure cloud for all metrics and events, powerful full-stack analytics tools, and simple, transparent pricing based on usage. New Relic also has curated the largest open source ecosystem in the industry, making it simple for engineers to get started using observability.

Datadog is the cloud-age monitoring, security, and analytics platform for developers, IT operation teams, security engineers, and business users. Our SaaS platform integrates monitoring of infrastructure, application performance monitoring, and log management to provide unified and real-time monitoring of all our customers' technology stacks. Datadog is used by companies of all sizes and in many industries to enable digital transformation, cloud migration, collaboration among development, operations and security teams, accelerate time-to-market for applications, reduce the time it takes to solve problems, secure applications and infrastructure and understand user behavior to track key business metrics.

Contentful, the leading content platform for digital-first business. It enables greater speed and scale than traditional CMS solutions. Contentful unifies content in a single hub, structures it for use in any digital channel, and integrates seamlessly with hundreds of other tools through open APIs. With Contentful, you can bring your content anywhere using our APIs, completely customize your content structure all while using your preferred programming languages and frameworks.

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

Mailgun offers a robust email automation platform tailored for developers. By utilizing Mailgun, users can leverage a comprehensive cloud-based email service designed for sending, receiving, and monitoring emails generated through their applications and websites. The platform is compatible with a variety of programming languages such as Python, Ruby, PHP, Java, and C#. Additionally, Mailgun's tracking capability enables users to monitor all outgoing emails effectively, helping to minimize the likelihood of being classified as spam. This functionality not only enhances email deliverability but also provides valuable insights into user engagement.

HERE is the #1 Location Platform For Developers*, ranked above Google Mapbox and TomTom in terms of mapping quality. Switch to a higher-quality offering and take advantage more monetization opportunities. Rich location data, intelligent products, and powerful tools can all be combined to propel your business forward. HERE allows you to add location-aware capabilities into your apps and online services. You get free access to over 20 market-leading AAPs, including Mapping and Geocoding, Routing and Traffic, Weather, and many more. Sign up for HERE Freemium to get access to the HERE XYZ Map Builder, which offers 5GB of storage for all your geodata. No matter what your level of skill, you can get started with industry-leading mapping technology and location technology. *Counterpoint 2019 Report

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Transforming data into actionable insights is made simple with Splunk, which is securely and reliably managed as a scalable service. By entrusting your IT backend to our Splunk specialists, you can concentrate on leveraging your data effectively. The infrastructure, provisioned and overseen by Splunk, offers a seamless, cloud-based data analytics solution that can be operational in as little as 48 hours. Regular software upgrades guarantee that you always benefit from the newest features and enhancements. You can quickly harness the potential of your data in just a few days, with minimal prerequisites for translating data into actionable insights. Meeting FedRAMP security standards, Splunk Cloud empowers U.S. federal agencies and their partners to make confident decisions and take decisive actions at mission speeds. Enhance productivity and gain contextual insights with the mobile applications and natural language features offered by Splunk, allowing you to extend the reach of your solutions effortlessly. Whether managing infrastructure or ensuring data compliance, Splunk Cloud is designed to scale effectively, providing you with robust solutions that adapt to your needs. Ultimately, this level of agility and efficiency can significantly enhance your organization's operational capabilities.

Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.

Bluestone PIM is the first MACH certified SaaS PIM platform. This solution is extremely flexible as it allows to connect and share your product information with other software, marketplaces or platforms. Take advantage of unique APIs connectivity and microservices architecture to integrate Bluestone PIM with e-commerce platforms, marketplaces such as Amazon, ERP and other IT systems for better flow and high quality of product data.  Recognitions: – The first PIM platform to become a member of the MACH Alliance – Recognized as "Major Player" by IDC and "Vendor of Assurance" by Ventana, – Listed in Gartner's "Market Guide for PIM Solutions" – AWS Technology Partner Bluestone PIM is trusted by multi-channel retailers, brands and suppliers around the globe thanks to its scalability, reliability, flexible pricing model and great possibilities the Apps in the growing Marketplace create. Packed with great features, our platform helps enterprises sell more products in the digital channels, grow faster and lower the costs at the same time. 

Enhance your customer service experience with Salesforce Service Cloud, the premier and most comprehensive application for customer support worldwide. This platform equips businesses with an extensive array of features that facilitate assistance to clients across their preferred communication channels, including phone, email, chat, and SMS. Some of its standout capabilities encompass a lightning console, efficient case management, omni-channel routing, telephony integration, video chat options, and social media customer service, among others. With such powerful tools at your disposal, you can ensure that your customers receive the personalized care they deserve, no matter where they are.

The LaunchDarkly feature management platform allows users to dynamically control which application features are accessible to their audience. By leveraging feature management, contemporary development and operations teams can enhance their speed and handle more development cycles effectively. This approach is regarded as a best practice, enabling engineering teams of various sizes to deploy code continuously while giving business teams the authority to manage the user experience. With the LaunchDarkly platform, top teams can mitigate risks and actualize their concepts from the very start. Accelerate your software delivery process by decoupling code deployments from feature launches, allowing for deployment at your discretion and feature releases when you’re fully prepared. By utilizing feature flags, you can minimize the cost of errors when introducing new features or updating systems. Additionally, you can oversee and adjust your features in real-time, ensuring that you test comprehensive functionalities rather than just superficial adjustments. This level of control ultimately leads to a more efficient and responsive development cycle.

Commerce Layer is a composable ecommerce platform with native multi-market capability and works with any frontend - websites, mobile apps, IoT devices, voice-activated assistants, and more. Brands and agencies can either build world-class composable stores from the ground up with our API and developer tools, or they can embed our multi-market checkout and cart capabilities onto their existing stores.

Simple API, imgix transforms and optimizes images for websites and apps that use simple URL parameters. We don't charge for creating variations of Master Images. The service is open to all creative ideas. There are over 100 image operations that can be done in real time. You also have client libraries and CMS plugins to make it easy to integrate with your product. With a global CDN optimized for visual content, you can quickly deliver optimized images to any device. Search, sort, and organize all your cloud storage images. Simple URL parameters allow you to resize, crop, or enhance your images. Intelligent, automated compression that removes unnecessary bytes Customers can see images quickly thanks to imgix’s global CDN and caching. Imgix Image Management. Transform your cloud bucket to a sophisticated platform that allows for you to see the potential of your images.

Feedonomics is the #1 full-service product feed platform. Easily publish optimized product listings on hundreds of ad channels and marketplaces, such as Google Shopping, Facebook, Amazon, eBay, Walmart, and more. As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world. What makes us different from other SaaS companies in the space? We manage everything from integration and full-service onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently. Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

Syndigo's Content Experience Hub stands as the premier single-source platform for overseeing and distributing comprehensive and precise product information. This innovative CXH system enables manufacturers, suppliers, distributors, and retailers to effortlessly generate, collect, audit, manage, distribute, receive, and analyze digital product content tailored to their supply chain, logistics, in-store, and eCommerce requirements, all within a unified framework. Our clients gain access to the world's most extensive database of digital product information, significantly streamlining their operations. Furthermore, with the largest retailer network, brands can minimize the number of vendors necessary for disseminating their product content. The platform offers thousands of essential and optional product attributes and the flexibility to customize these attributes, allowing for effective product differentiation throughout the retail landscape. In essence, the Content Experience Hub serves as a comprehensive SaaS-based solution for all your content management needs, ensuring efficiency and accuracy. With this powerful tool, businesses can enhance their market presence and optimize their product information flow across various channels.

Akamai brings digital experiences closer to users than any other provider while simultaneously keeping threats and attacks at bay. As it drives the next wave of digital transformation, the Akamai Intelligent Edge Platform acts as a comprehensive shield, safeguarding all aspects of the digital ecosystem, including websites, users, devices, data centers, and clouds. This technology effectively reduces friction and enhances user engagement. With a network of a quarter of a million edge servers strategically positioned in numerous locations worldwide, it processes an astounding 2.5 exabytes of data annually, engaging with 1.3 billion devices and 100 million IP addresses daily. Positioned within a single network hop of over 90% of the global Internet population, it stands out as the sole global, extensively distributed, intelligent edge platform, delivering the scale, resilience, and security that modern businesses require. Additionally, it offers advanced threat intelligence to help organizations manage security vulnerabilities and defend against cyber threats. This comprehensive approach ensures that digital operations remain secure and efficient in an increasingly complex online landscape.

Designed for both end users and IT teams, inriver serves as a vital component in crafting exceptional e-commerce experiences for today and tomorrow. Empower your customers to shop anytime, anywhere! Succeeding in the contemporary digital landscape requires delivering outstanding customer experiences across all catalogs, marketplaces, and interaction points. Regardless of whether you operate in B2B, B2C, or a combination of both, every buyer desires a tailored experience. The solution lies in product information management (PIM), which drives these personalized interactions. With a user-friendly, intuitive, and secure platform, inriver enables you to boost sales, enhance product data syndication, and achieve scalability. Experience zero downtime and no software updates—just improved customer experiences that lead to increased revenue. Swiftly adapt to the dynamic nature of business and consumer behavior with our adaptable entity structure. Streamline processes through automation for a quicker realization of value. Gain command over your digital shelf by removing uncertainties, enabling you to identify effective strategies and areas for improvement. Continuous insights ensure your business remains agile and competitive in the evolving marketplace.

Tealium Customer Data hub is an advanced platform that unifies, manages, and activates customer data across multiple touchpoints and channels. It allows businesses to create a real-time, cohesive view of their customers by integrating data from mobile apps, websites, and other digital sources. This centralized data center empowers organizations to deliver customized experiences, optimize marketing strategy, and enhance customer interaction. Tealium Customer Data Hub offers robust features such as data collection, audience segmentation and real-time orchestration of data. This allows businesses to transform raw data into actionable insight, driving more effective interactions with customers and improved business outcomes.