Best Hotel CRM Software in the UK

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Your hotel guests will be interested in your timely, relevant, and personal email marketing campaigns. Our easy-to-use tool makes it easy to quickly spread the word about all hotel promotions, discounts and special offers. Drag-and-drop editor makes it easy for you to create beautiful and responsive hotel emails. Dynamic content, segmentation, merge tags and triggered automation can give your emails a personal touch. You can quickly and easily respond to negative and positive reviews about hotels from the platform. You can use the ticketing system for communicating service issues to the appropriate department or person. Compare your hotel's performance to their online reviews. To monitor engagement, post updates and track insights, connect your hotels' social media accounts.

Kapture is a powerful omnichannel Customer Experience Management platform powered by AI. It has a strong focus on customer service. Kapture adapts to changing customer expectations and transforms a good customer experience into a great one. Kapture's technology and teams are built from the ground up to focus on "the client". Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. Kapture has expertise in four key industries: Retail (offline and ecommerce), BFSI, Travel, Consumer durables (consumer products and appliances), and today, it helps 1000+ businesses across 16 countries create wonderful experiences for their customers.

The hotel industry is one the most competitive and fastest-growing sectors. It is becoming more difficult to build loyal relationships with guests and attract new guests as guests become more digitally-savvy and price-conscious. This is where hotel CRM software can help. This software can help you improve your sales, marketing, and customer service and increase customer satisfaction. The CRM can be used to unify all inquiries from all channels, including booking engines, travel websites and web forms on your site. It creates a complete guest profile, stores all communications and visits, and keeps a record of them. It streamlines your marketing campaigns with the ability to create targeted, data-driven outreach and promotional emails for both your business and your private guests. It also provides transparency in your financial transactions and automates the generation and payment of invoices and quotes.

Cendyn is a next-generation CRM and CDP platform, which empowers hoteliers in building stronger relationships with guests while driving profitable revenues. Take control of your database, personalize interactions, and boost direct reservations. Cendyn is a cutting edge CRM platform that empowers hoteliers to build stronger customer relationships while driving profitable revenue. Cendyn is a cloud-based Customer Data Platform and CRM platform. It excels in marketing automation across all channels, guest journey automaton, and sales CRM. Cendyn gives hoteliers complete control over their guest database. This allows them to ensure personalized interactions across all channels, which increase guest satisfaction and encourage more direct bookings.

Ireckonu allows you to connect with your guests to create seamless, meaningful experiences from before check-in to after check out. Our connected ecosystem is designed for you to manage your systems, operations, and empower your staff so that you can provide experiences that are tailored to each guest's needs. Our ecosystem is built around the CORE to provide truly unique experiences for guests. The CORE middleware connects all your systems and allows you to introduce new technologies. This creates an ecosystem that exceeds guest expectations. You will know what drives them, so they'll return for more.

A growing number of emails are read on smartphones, while final reservations are often made on computers. This means that you don't always have the ability to track all the sales generated by your email campaigns. Our tracking system allows you to track all reservations made by your email campaigns, regardless of whether they are instantaneous, after a few days, or whether they were made on a number of different devices (computers, tablets, etc.). Currently, 30% to 40% of travellers don't report problems to your reception staff. They don't say anything, but they leave your hotel unhappy. Then you get a negative online comment. A database of unique guest details that centralises all data pertaining to each guest. To merge duplicate guest files, you can use unique contact details (email, phone number, passport number).

Our proprietary growth efficiency and intelligence platform (GEI) keeps you and your staff focused on the daily actions and decisions needed to move your business forward. A customizable dashboard keeps your mission-critical KPIs in front of you, backed up by the business intelligence that you need to make good decisions. Add additional tools to your Telagus platform. Select and turn on the tools you need from our platform. Nurturing and marketing your prospects and clients lists will increase sales and revenue. Includes auto-responders, email templates and form builders. Our project management, task and collaboration tools allow you to manage and control your team's and individual's workflow. Track key tasks, assign collaborators and more.

WhatsApp, SMS, Email, and other messaging applications can help you increase revenue, improve productivity, and reduce costs. With document uploading and preference collection, you can enable check-in via weblink before guests arrive. Upgrades, F&B and other amenities can be offered before arrival as well as during the guest's stay. Share all the information you want with your guests on your hotel's web app. Send guests a checkout notification, share the invoice and let them pay and checkout directly from their room. Segment and personalize offers to increase rebookings, and marketing revenue. Track guest requests to complete deliveries in record time. Keep everyone in your department informed of what is happening.

Using better guest relationship management, accommodation providers can increase their revenue and satisfaction. LoungeUp is a unified platform which collects, structures and enriches guest information. This allows you to manage communications with guests via any channel, create seamless experiences, and drive guest engagement. Communicate with guests via their preferred channels. Our platform's intelligence allows you to send the right message at just the right moment. Deliver exceptional service that is tailored to each guest.

World-class product, world-class support. We go the extra mile to make sure you are able to provide the best service for your guests. For any business. Motels, resorts and hotels. We have a solution for you, no matter how many rooms you have. Our implementation professionals will work closely with you to ensure that our solutions are a good fit for your business. We will show how to use our tools to save you time and make more money from each guest transaction. It doesn't have to be difficult to change software. Our work is guaranteed. We guarantee your complete satisfaction or we will return your money. Motels, resorts and boutique hotels are all options. We have a solution for you, no matter how many rooms you have. Our solutions can manage your reservations, deposits and check-outs, guest files, payments, sales, audit reports, and guest folios.

A powerful CRM that allows you to track all your showroom visits, vehicle sales, vehicle sales, loans and payment schedules. For a month, quarter, or half-year, set sales targets for your company revenue. Track, monitor and set sales targets for your bank and business sales staff members. Monitor and manage the sales performance of both your business as well as your sales team. To increase account openings, you can view the status of each follow up and prioritize leads. To sell more quickly, prioritize each follow-up and see its condition.

Guestware is a Software as a Service company. Your Guestware solution runs on the cloud. This cost-effective solution to managing on-premise software allows for flexibility in deployment and lowers costs. The Guestware management tools allow hotel service teams to respond to guests' individual needs and provide exceptional guest experiences. Guestware automates and optimizes staff assignments to ensure that every issue or request is addressed quickly. Guestware's data analytics reduce operating costs and improve guest satisfaction. All guest interactions and information are recorded in one place by the system. It seamlessly integrates with your property manager system (PMS), central reservation system (CRS), and makes it easy to care for your guests. Guestware intelligently schedules, tracks and tracks preventive maintenance tasks to reduce owner capital expenses and maximize facility maintenance to ensure maximum guest satisfaction.

Amadeus Hotels makes it easy to book with our wide variety of quality content from top hotels chains, independent properties, and global aggregators. You can choose the solution that best suits your needs. Amadeus is committed to providing high quality products and services that help you serve your customers. We have partnered with thousands hotel properties to create a central content repository that is reliable, fast, and easy to use. We can cater to all types and guests, even leisure travelers. Standardized content makes it easier to sell. All the information you need to make informed decisions for your customers and you is available right at your fingertips. This includes rich photos and multi-media content.

Enjay CRM can be deployed on any cloud, public cloud, or private cloud. It can also be deployed at your Server Locations. If you decide to install it on your servers we can provide an optimised, hardened and secured Operating System to run the CRM software. Enjay CRM is hosted at the largest Data Centers in India for maximum performance and security. Proper Disaster Recovery (DR) is performed at other Data Centers to ensure your Business Continuity. Firewalls and professionals manage security to restrict access to your data. Regular user and group level Data Access Control are built in. To ensure that your business information is secure, we provide you with a proper NDA and SLA. Enjay CRM software was designed with flexibility in mind.

NAVIS is a technology company that helps hospitality companies achieve new heights of profitability and performance. We are committed to helping them succeed through innovative solutions, better data, partnerships, and a unquenchable desire for success. Our innovative direct booking technology and personalized, strategic management help to drive, capture, nurture, and convert more of your reservation demand into highly profitable direct reservations. You can capitalize on your leisure demand by booking and capturing guests via email, voice, OTA, OTA, or web. Book guests using sales & marketing strategies that produce an industry-leading conversion rate and ADR. Engage guests and build loyalty across all channels during their booking & travel experience. With a complete view of guests and leads, you can identify which campaigns are successful and reach out to them at the right moment.

Quore simplifies the management and tracking of hospitality processes. It also helps to maintain brand quality, cleanliness and sanitation standards. We'll help you manage your hotel and guests, from day-to-day operations to last minute projects. Quore allows owners to keep track of all their properties, regardless of where they are located. Smarter housekeeping means guest-ready rooms. Quore makes it easier to clean your home faster, cleaner, and more efficient. You can connect your teams across floors, properties, and shifts without disturbing your guests with loud radios. Increase visibility across properties, staff accountability, and save time--and even money.

TRACK's Hotel CRM is an Enterprise Solution that connects all guest data points in one central place. It drives increased direct bookings as well as retention by engaging guests with timely messaging throughout their guest life cycle. Hoteliers have had to integrate many different systems over the years to effectively market and communicate with their guests. TRACK's Hotel CRM allows hoteliers and marketing professionals the ability to integrate multiple software systems with Omni-Channel tools for guest communications and marketing. This allows them to seamlessly connect all their data with one place with one API. Personalize and personalize pre-stay messages for a better guest experience. After a reservation has been made, create and send automated confirmation email and text messages.

For-Sight Guest engagement is a Marketing and Hotel CRM Solution that enhances your guest experience. It drives direct bookings, enhances your data, and maximizes your marketing. Our solution extracts data from your Property Management System and other core transactional hotel systems such as Point of Sale, Reputation Management, and Wifi Registration. It then continuously assimilates data to create a central source for truth for every guest and their journey through each hotel touchpoint. Our intuitive and easy-to-use Query Engine allows you to run deep dive queries on all your data. To save time, you can save and schedule regular queries. Segmenting your data will allow you to provide personalized omnichannel communications for your guests, increasing their experience and generating upsell opportunities. Personalizing your guest experience will not only increase brand loyalty and direct bookings, but it will also help you achieve a higher ROI on your marketing efforts and less reliance upon OTAs.

You can increase guest engagement by delivering relevant, timely marketing campaigns that are tailored to each guest. Our AI-Powered Hotel CRM software tracks guest behavior in real time, creates segments with personalized recommendations, enables customer-centric marketing across all channels, and enables real-time segmentation. You can combine all guest attributes from your systems, including website behavior, message engagement, and PMS profile information into one customer view of each guest. This allows for 1:1 marketing. Target drip campaigns to guests based upon their unique potential value and sentiment. This is determined in real time through a holistic view that includes guest research and patterns of booking behavior. Automated segmentation recommendations powered by Blueshift's machine-learning algorithms and Fuel's data scientists will help you engage the right guests for each campaign. Your brand will send messages to guests at the most convenient times for them.

Full automation allows you to provide a more personal, humane, and consistent service to your guests. WhatsApp Business API Messenger allows you to manage all aspects of your guest relationships. This will allow you to expand your business opportunities and reach new markets. There are endless possibilities. The future of travel is here. Travelers with high expectations will demand personalized experiences that are tailored to their individual needs. Hotels must offer seamless experiences that are tailored to each guest before, during, after, and during their stay. This solution uses BookingWhizz technology, which connects channels, systems, and teams to increase bookings. You can create memorable experiences for guests by combining smarter, more personalized points-based rewards systems and reward programs. You can also build loyalty by curating feedback and previous guests' interactions.

With retargeting and marketing automation, you won't lose a single lead. Automate your marketing, structure your customer data, and convert every opportunity to your business. Hotel-specific solutions to engage and keep your guests. Our integration with the PM allows for powerful guest data processing and is ready to be used in your marketing campaigns. No more complicated queries, CSV downloads, or painful data processes. Hotelappz allows you to focus on building your hotel brand, creating impactful offers, and automating key touchpoints so that your guests are more likely to return. Automated setup, booking confirmation, pre/in-stay and post-stay, as well as reactivation, is possible with ease. Open-API allows you to connect to your entire IT ecosystem. Easy scaling for new services (self check-in, POS wifi, ratings, business Intelligence, etc.

The intelligence platform that unlocks valuable insights from guest and hotel data. Recognize each guest's relationship online and on-site. Our proprietary guest scoring system reveals the true person behind each reservation and their value for the hotel. Concilio Insight EngineTM provides actionable insights that will help you communicate with and sell to your guests individually or collectively. Modern hoteliers can interact with their data in any way they choose. Navigate effortlessly through intuitive dashboards to find guest segments and personas. Combine fragmented hotel systems' guest and reservation data into one comprehensive stream. Using proprietary segmentation and classification techniques, enrich your guest profiles with additional insights. You can interact with your enhanced data in a visually rich and user-friendly interface.

Smart Host CRM software turns guest data into gold! We will work together to ensure that your first-time guests become regulars and high-revenue customers. Smart Host allows you to manage your guests professionally and communicate with them personally. Smart Host allows you to intelligently make use of your guest data. You communicate with your guests in a targeted manner, increasing your booking volume, and creating offers. We automate repetitive processes, giving you more time to have personal conversations with your guests. It's simple and easy! Don't lose the valuable guest information you already have in your PMS. Your data can be used to improve your communication and provide unique vacation experiences for your guests. Smart Host products make it possible. Impress your guests with the first offer.

Our products use Microsoft Dynamics 365 Power Platform to bring to light a range of powerful customer relationship management tools that are specifically tailored for the hospitality industry. Our solutions are available to all hospitality management companies, including hotels, resorts, spas, restaurants and golf courses. You can create a 360-degree profile of your customers by unifying guest engagements on a single platform. Two products are available: HotelCRM 365 CRM and Hospitality Suite CRM. HotelCRM 365 provides the ideal small footprint solution for CORE CRM features such as automated messaging and targeted email advertising. Hospitality Suite CRM includes all the core features of HotelCRM 365, as well as many additional features to help you manage your guest relationships. Hospitality Suite CRM is your management system for all guest interactions, from marketing to tracking customer complaints, amenities request, gift cards, and more.