Business Software for Khoros

Flexible and easy to use, Acquia DAM (Widen) helps brands manage and distribute assets across teams, tools, and channels. Acquia DAM is available standalone or as part of Acquia Digital Experience Platform (DXP).

Make click-worthy links. Use short, easily recognizable links to build and protect your brand. Branded links have a 34% higher click through rate than non-branded links. This means that they can get more eyes on your brand and its content. Your brand recognition will increase as your click numbers rise. The more people trust your content and communications, the better. It's a beautiful cycle. Improved deliverability and click-through are just two of the many benefits. Rich link-level data allows for you to see who clicked your links and when, so that you can make better decisions about the content and communications you share. Auto-branding allows you to customize your links and gives you credit for the content as well as more insight into how it is being consumed.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

Get to know your customers. Gain a deeper understanding about your customers. Google Analytics provides all the tools you need to analyze data in one place. To better assess the performance of your marketing, content, and products, you need to understand your site and app users. To get the most from your data, use Google's unique insights or machine learning capabilities. Analytics can be used with Google's publisher and advertising products. This allows you to use your analytics insights for reaching the right customers. Easy-to-use interface makes it easy to share and process your data. You can also share reports. Analytics intelligence, detailed reports, and many other features will help you get the most out your data. You can easily access data from other Google solutions while you work in Analytics. This streamlines your workflow and saves time. Get deeper insight into how users interact with your site through Google Ads campaigns.

Domo puts data to work for everyone so they can multiply their impact on the business. Underpinned by a secure data foundation, our cloud-native data experience platform makes data visible and actionable with user-friendly dashboards and apps. Domo helps companies optimize critical business processes at scale and in record time to spark bold curiosity that powers exponential business results.

Tableau, a comprehensive business intelligence (BI/analytics) solution, allows you to generate, analyze, and interpret business data. Tableau allows users to gather data from many sources, including spreadsheets, SQL databases and Salesforce. Tableau offers real-time visual analytics as well as an interactive dashboard that allows users to slice and dice data to make relevant insights and find new opportunities. Tableau allows users to customize the platform for different industry verticals such as communication, banking, and more.

Brandwatch is a leading Social Media Management and Consumer Intelligence solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Brandwatch offers one of the most unified social media management platforms around. You can discover, attract and engage with customers, and connect social data to what you already know, across departments and channels. You will love the easy-to-use interface, backed by our dedication to stellar support. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics.

Khoros Community (formerly Lithium Communities) allows you to harness the power of the crowd and transform your website into an online destination. Khoros Community is a leading online community and customer engagement platform that helps businesses create exceptional digital customer experiences. The platform offers a wide range of tools that can be used to increase customer satisfaction and retention. These include forums and blogs, groups, Q&A and tribal knowledge base, ratings, reviews, gamification and value analytics, media, contests and many other tools.

BL.INK is a sophisticated link management platform that empowers businesses to meticulously capture, track, and manage every customer interaction across various channels. BL.INK improves digital marketing attribution by making it simple to create and deploy branded shortened URLs and QR codes that capture unlimited data points. This data collection leads to perfectly-structured, consistent information crucial for improving marketing ROI and marketing attribution reporting. Trusted branded short links and QR codes also boost click-through rates in SMS messages, direct mail, emails, social media, product packaging, signage, and even TV advertisements. Our platform supports GS1 Digital Link and GS1 2D barcodes, providing valuable insights for consumers and supply-chain vendors throughout their engagement journey. BL.INK is committed to data security and compliance, offering global data residency options, HIPAA compliance, and SOC 2 certification. Since our inception in 2008, we have proudly served many industries, including healthcare, retail, consumer goods, CPG, healthcare, aviation, enterprise software, and financial services. BL.INK integrates with Adobe Analytics, ObservePoint, Khoros, Google Analytics, and more.

AppEQ is a customer retention software that provides real-time customer insights on top of your existing SaaS applications. AppEQ unifies customer data from your CRM, Helpdesk, Email, etc., and delivers actionable insights at your fingertips. Purpose-built for Customer Success and Account Management teams to drive retention revenue and growth without the complexities of traditional Customer Success Platforms. Fast-growing SaaS companies use AppEQ to retain and grow their accounts. Customer Success and Account Management teams from fast-growing B2B SaaS companies rely on AppEQ to boost their retention revenue and account growth. AppEQ is a customer retention software that provides one-click real-time customer insights on top of your existing SaaS applications.

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

This comprehensive solution provides a single view of all customer interactions to create exceptional customer experiences. Khoros CX Insights overlays all customer communication platforms, providing a single view of all customer comments and conversations. It also normalizes and classes the data to enable comprehensive CX analysis. All customer feedback and contact sources should be gathered. Each customer interaction will be classified using a taxonomy that is unique to your company. Visualize data down to the individual interaction with one application. Access data and insights across your organization is possible by making it easier. A customer-centric company should be able to access and analyze all customer interactions from one place. Customers today use every channel. Companies cannot afford to listen only to certain channels.

Redefining how consumers and brands connect, create, and innovate. Your consumers' needs never stop evolving. We are no different. Collect many types user-generated content (UGC), such as ratings and reviews, visual content, and questions and answers from shoppers. To get more content faster, use our sampling services and community. Reach out to in-market shoppers early on in the journey. Deliver the best shopping experience to customers by finding them when they're in market. Search engines love authentic customer content. This will help you capture more search traffic. Be there for all the important moments. Connect with people to help them buy with confidence no matter where they shop. Make sure you have content available wherever and whenever people search -- online, in-store, and on social media -- around the world. Use buyer insights to your advantage. Our robust tools will help you learn about your customers. Our tools will help you create better products, more powerful marketing, and inspiring shopping experiences.

Beckon, The Source of Truth for Marketing™, provides trusted data management, reporting, and analytics platforms that global brands rely on to make informed decisions. Beckon is for marketers who want access to their data, to see what's working across them all, to spend wisely, maximize ROI, and show the impact marketing has on the business. Engaging visualizations, performance scorecards, and storytelling dashboards allow you to share and explore insights. Beckon offers automated data management, total visibility across cross-channel performance, omnichannel analysis, real-time dashboards, scorecards, and marketing KPIs. Make data-driven, good decisions that drive growth. This is a must-have for every marketer, but it's not a single thing to do. It's a collection of critical capabilities. Data aggregation and ETL, data storage, governance, taxonomy design and normalization data cleansing and validation analytics, visualization, scoring, collaboration, planning and reporting

NetBase Quid, the next generation platform for consumer and market intelligence, delivers contextual insights to reveal market trends, connect with consumers, understand the story behind the market, and connect with customers.

NewsCred's brand Welcome transforms the way marketers do marketing. It is the most widely used marketing orchestration platform by the world's most ambitious brands. It helps them strategically align their teams, eliminate the friction from execution, and show meaningful results. Only Welcome is a platform that was specifically designed to handle modern marketing's complexities and scale to support large teams around the globe. It's a new layer in the marketing technology stack that allows marketers to work together, connect with other martech tools, measure performance, and collaborate better. Welcome unlocks the potential of marketing. Learn why Welcome is the marketing home of some of the most recognizable brands in the world.

Get complete visibility of engagement occurring in digital channels. Take action to deliver personalized, authentic interactions throughout the entire customer journey. Empower and educate builders. Workflows and insights can help you scale the impact of your team. Turn digital engagement into a pipeline. Your sales reps only have 5% of the time spent by your prospects during their customer journey. The community is where decisions are taken. It's a place where customers can learn about your solution, ask questions, and make purchases. Common Room combines engagement in these digital channels with product usage and customer data, delivering intelligent insights and automated engagement to propel success throughout the entire customer journey. Use digital engagement to fuel your customer growth engine. Bring together data from the community, your product and your customers to gain insights and take action.

KaseSync by Grazitti Interactive helps you achieve business success through collaboration. KaseSync is an innovative case connector that allows seamless bi-directional integration of online community and CRM platforms. With a case management system that is easy to use, robust admin controls, and stellar support from partners, you can elevate your CX and empower your customer support initiatives. Want to take customer service to the next level with your company? Integrate your community with CRM to escalate issues and provide support, without switching platforms. This seamless integration will increase service productivity and reduce support costs.