Business Software for Hightouch

Intercom is a leading AI-driven customer service platform that empowers businesses to provide tailored and effective support through various communication channels. Established in 2011, this company boasts an extensive array of tools, such as the Fin AI Agent, which delivers prompt and precise responses to customer questions around the clock. Additionally, Intercom's platform includes AI Copilot, which aids support agents by offering real-time solutions, and AI Analyst, which delivers valuable insights and suggestions for those in leadership roles within customer support. With over 25,000 organizations worldwide, including notable names like Atlassian, Amazon, and Microsoft, Intercom handles more than 500 million messages monthly, significantly improving customer interactions and operational efficiency. Based in San Francisco, with additional offices in Chicago, Dublin, Sydney, and London, Intercom is committed to continuously advancing the customer service landscape while adapting to the evolving needs of its clients. Their focus on innovation ensures that they remain at the forefront of the industry.

Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. The Twilio SendGrid Email API and proprietary Mail Transfer Agent (MTA), intuitive console, powerful features, and email experts make it easy to ensure all your email gets delivered in seconds and without interruption. Whether you’re sending 100 emails or 100 billion, SendGrid is built to scale, while maximizing inbox placement and protecting your reputation as a trusted sender. Monitor engagement data and optimize deliverability with our Deliverability Insights dashboard. Integrate with our RESTful APIs and SMTP in minutes, with sample code libraries available in 7 languages, interactive docs, templates, and more.

Mixpanel's mission is to increase innovation. Mixpanel is not only a company but also a service provider for businesses. Companies can use our engagement and analytics product to analyze how users interact, convert, retain, and engage with them in real-time on web, mobile, or smart devices. They can then use this data to improve their products and business. Mixpanel serves more than 26,000 companies in different industries worldwide, including Samsung, Twitter and BMW. Mixpanel is headquartered in San Francisco and has offices in New York City, Seattle, Austin. London, Paris, Barcelona, Paris, London, and Singapore.

Salesforce Marketing Cloud Account Engagement, previously known as Pardot, stands out as the preferred solution for enhancing B2B marketing automation, eliminating the necessity for intricate IT or development support. This platform is tailored to empower users in generating high-quality leads and ensuring a steady flow of opportunities, ultimately enhancing profitability. Its comprehensive interface is packed with features such as Analytics, ROI Tracking, Campaign Segmentation, Channel Management, Drip Campaigns, Landing Pages, Web Forms, Lead Management, Nurturing and Scoring, Multivariate Testing, Search and Social Marketing, as well as Website Visitor Tracking. By employing this tool, businesses can forge enduring relationships with customers through scalable and personalized outreach while fostering alignment with sales and customer service teams. Users can create dynamic, customized emails and landing pages with mere clicks instead of coding, streamlining the process significantly. Additionally, sales representatives gain complete transparency into prospect engagement, facilitating an effortless transfer of leads to maximize conversion rates.

Google Sheets is a cloud-based spreadsheet and data management platform that combines AI-powered tools with collaborative features to help users organize, analyze, and visualize information more efficiently. Gemini AI in Sheets allows users to create formulas, build trackers, generate tables, and uncover patterns within data using simple prompts instead of complex spreadsheet commands. The platform supports real-time collaboration, enabling multiple users to edit spreadsheets simultaneously while leaving comments, tracking changes, and reviewing updates across devices and locations. Google Sheets also simplifies spreadsheet design with smart chips, automated formatting, pre-built templates, and customizable tables for project management, inventory tracking, and event planning. Businesses can improve communication and teamwork through integrated Google Meet functionality, allowing users to collaborate directly within Sheets without switching applications. Connected Sheets provides direct access to large-scale BigQuery and Looker datasets, making it easier to analyze billions of rows of information directly from a spreadsheet interface. Users can also integrate data from third-party platforms like Salesforce, Asana, and Intuit through the Google Workspace Marketplace to centralize reporting and workflow management. Advanced security features including encryption, privacy controls, anti-abuse protections, and client-side encryption help organizations protect sensitive information and maintain compliance standards. With support for Microsoft Excel files, offline editing capabilities, and cross-device accessibility, Google Sheets delivers a flexible and intelligent solution for modern data collaboration and analysis.

Utilize Facebook to broadcast live chats, shows, Q&A sessions, or virtual gatherings, and even promote products through live video presentations. Discover the art of fostering personal connections and crafting shared experiences via Facebook Live. You can initiate a live stream on your Page, group, profile, or event by utilizing the Facebook app on your mobile device or by employing a camera along with streaming software, commonly referred to as an "encoder." For those interested in live broadcasting using a camera and encoder, Live Producer is the recommended tool. When streaming live from a desktop or laptop, you'll be automatically redirected to Live Producer, which is also the preferred method for high-quality productions with advanced streaming setups. Moreover, you can enhance audience engagement by easily creating polls ahead of time and sharing them with viewers during your live broadcast, making the experience more interactive and enjoyable. This approach not only boosts viewer participation but also adds an exciting dynamic to your event.

TikTok is a dynamic social media platform focused on short-form video content that blends creativity, entertainment, and discovery. Users can easily record, edit, and publish videos using built-in tools like effects, transitions, and an extensive music library. TikTok’s recommendation system continuously learns user preferences to deliver highly personalized content feeds. The platform encourages participation through viral trends, challenges, and hashtag-driven discovery. Creators can build audiences quickly, even without an existing following, due to TikTok’s content-first distribution model. TikTok supports a wide range of content types, from comedy and dance to tutorials and news. Brands and businesses also use the platform to connect with younger audiences through authentic storytelling. Live streaming and interactive features help deepen engagement between creators and followers. TikTok has reshaped how content goes viral across the internet. It continues to influence music, pop culture, and digital marketing worldwide.

Amazon Simple Storage Service (Amazon S3) is a versatile object storage solution that provides exceptional scalability, data availability, security, and performance. It accommodates clients from various sectors, enabling them to securely store and manage any volume of data for diverse applications, including data lakes, websites, mobile apps, backups, archiving, enterprise software, IoT devices, and big data analytics. With user-friendly management tools, Amazon S3 allows users to effectively organize their data and set tailored access permissions to satisfy their unique business, organizational, and compliance needs. Offering an impressive durability rate of 99.999999999% (11 nines), it supports millions of applications for businesses globally. Businesses can easily adjust their storage capacity to match changing demands without needing upfront investments or lengthy resource acquisition processes. Furthermore, the high durability ensures that data remains safe and accessible, contributing to operational resilience and peace of mind for organizations.

Adobe Marketo Engage is a comprehensive marketing automation solution designed to help organizations attract, engage, and convert the right buyers at scale. Powered by AI, it centralizes campaign planning and execution across multiple channels, including email, web, events, and digital advertising. The platform builds dynamic customer profiles through automated data capture, enrichment, and native CRM synchronization to ensure sales and marketing teams operate from the same source of truth. Marketers can design sophisticated nurture programs and multi-step campaigns that guide prospects through the full customer lifecycle. Built-in generative AI enhances productivity by assisting with content creation for emails, landing pages, chat interactions, and webinar follow-ups. Advanced analytics and attribution tools provide granular insight into campaign performance and revenue contribution. Additional integrations with Adobe Experience Manager and Adobe Express streamline asset management and creative production. Features like live webinar dashboards and CRM sync monitoring improve operational visibility. Marketo Engage supports account-based marketing strategies and cross-channel personalization to accelerate deal velocity. With enterprise-grade security and compliance capabilities, it is built to support organizations of all sizes in driving measurable marketing impact.

Bing empowers users to convert information into actionable steps, streamlining the transition from searching to executing tasks more efficiently. As Bing undergoes further development, our emphasis lies in enhancing the variety of ways you can engage with the platform. For instance, you might not be aware that Bing fuels InPrivate searches in Microsoft Edge, facilitates quick searches via the Windows taskbar, supports work-related search tasks with Microsoft 365, enhances immersive gaming in Microsoft Flight Simulator, and offers many additional features. Consequently, beginning today, you will notice a shift in branding to Microsoft Bing, highlighting the ongoing integration of our search functionalities within the broader Microsoft ecosystem. In addition to our dedication to diversifying search applications, we are committed to ensuring that you gain increased value from your daily search activities. To that end, we are thrilled to unveil the expansion of Give with Bing, an initiative that enables you to contribute positively to your community simply by conducting searches. This development reflects our belief in the potential of technology to create meaningful impact with minimal effort.

Simplify the management of your advertising campaigns using Google Ads Editor, a free tool that allows for offline access and swift modifications. This application enables you to implement extensive changes to your campaigns with ease and efficiency. By utilizing Google Ads Editor, you can boost your productivity while creating and adjusting advertisements seamlessly. Users can download their campaigns and work offline, ensuring that progress continues without interruption. Changes can be applied across multiple accounts simultaneously, which streamlines the editing process significantly. The tool also offers features for text replacement, item relocation, and the option to undo or redo actions across various campaigns concurrently. Before finalizing any edits, you can preview a draft, allowing for adjustments prior to execution. Furthermore, the ability to import and export files facilitates collaboration, enabling your team members to review and suggest modifications. Additionally, you can monitor crucial metrics such as click-through rates, costs, ad positions, and conversion rates to gauge the performance of your campaigns effectively. Overall, Google Ads Editor enhances your ability to manage and optimize your advertising efforts comprehensively.

Salesloft is a comprehensive AI-driven platform designed to supercharge sales teams’ efficiency and revenue growth. By leveraging tools such as Cadence, Rhythm, and Conversations, the platform automates critical sales processes, ensuring that teams focus on high-impact tasks. Real-time AI insights help sales teams act on the hottest leads, close deals quicker, and maintain a clear pipeline forecast. With seamless integrations, comprehensive analytics, and performance tracking, Salesloft empowers businesses to improve team productivity and build long-lasting customer relationships through actionable data.

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

Break through the coding limitations and develop superior business websites with increased efficiency. Create production-ready experiences without the need for coding, and transform your design aspirations into reality utilizing neat, semantic HTML5, CSS, and JavaScript through the Webflow Designer. Construct entirely bespoke databases tailored for dynamic content types, such as e-commerce platforms. Effortlessly design engaging interactions and animations, and launch your site on a robust, dependable hosting network that adapts to your business growth with just a click. This scalable infrastructure is shared with major platforms such as Netflix, Pinterest, Airbnb, Slack, and Adobe, ensuring your site remains online without interruption. Forget about managing updates, installing packages, or facing technical frustrations. You can effortlessly create, launch, and refine new marketing initiatives without pulling your product team away from their core tasks. Enjoy features like metadata controls, automatic XML sitemaps, straightforward 301 redirects, and canonical tags. Furthermore, seamlessly connect your marketing tools through built-in integrations while having the option for custom code flexibility to enhance your website’s functionality as needed. Embrace the future of web design where creativity meets practicality.

OneSignal is the market leader for customer engagement. It powers mobile push and web push and in-app messages to more than 1 million developers and marketing teams. OneSignal is easy to set up and allows you to send push notifications to all your users. You can access powerful features such as segmentation, automated messaging and intelligent delivery. OneSignal is designed for developers and allows you to code in any language with any development environment. It takes less than 10 lines of code. It is also the most flexible push provider with integrations to top analytics providers and DMPs as well as Zapier to connect to 1400+ platforms and apps. OneSignal allows you to send unlimited messages to mobile subscribers and up 10K web push subscribers. 76% of top million sites that use push notifications use OneSignal (source: Builtwith).

Salesforce Agentforce Marketing is a comprehensive marketing platform built to transform one-way campaigns into interactive customer experiences. It integrates AI, data, and automation to power conversations across email, mobile, web, and other channels. By centralizing customer data, Marketing Cloud enables real-time personalization at every stage of the customer journey. Autonomous AI agents help marketers create, optimize, and scale campaigns faster. The platform connects marketing and sales teams with shared insights and coordinated workflows. Advanced analytics provide a unified view of performance across channels. Businesses can manage B2B and B2C marketing strategies within the same ecosystem. Built-in loyalty and personalization tools strengthen customer relationships over time. Marketing Cloud adapts to any tech stack and supports organizations of all sizes. It drives measurable growth by increasing engagement while lowering acquisition costs.

Meta Audience Network, previously known as Facebook Audience Network, provides innovative and sustainable strategies to enhance your application. Leverage Facebook's vast demand to effectively monetize your app. While you focus on developing exceptional apps, we are here to assist you in expanding your business. Eliminate the hassle of traditional waterfall methods and optimize your time through bidding. Ensure a positive user experience by integrating high-quality ads that seamlessly align with your application. Gain access to a wide array of global, multi-sector demand from millions of advertisers on Facebook. Meta Audience Network supports app developers and publishers in creating an outstanding user experience, all while fostering a thriving business. With Facebook's extensive network of diverse global advertisers, publishers can broaden their app's audience, maintain user engagement, and achieve monetization on an international scale. Stay informed with the latest statistics, updates, and optimization strategies delivered directly to your inbox, ensuring you have the insights you need at your fingertips. Additionally, you can gain valuable knowledge about monetization approaches and delve into effective optimization techniques to maximize your app’s potential.

Effortlessly monitor thousands of tables through machine learning-driven anomaly detection alongside a suite of over 50 tailored metrics. Ensure comprehensive oversight of both data and metadata while meticulously mapping all asset dependencies from ingestion to business intelligence. This solution enhances productivity and fosters collaboration between data engineers and consumers. Sifflet integrates smoothly with your existing data sources and tools, functioning on platforms like AWS, Google Cloud Platform, and Microsoft Azure. Maintain vigilance over your data's health and promptly notify your team when quality standards are not satisfied. With just a few clicks, you can establish essential coverage for all your tables. Additionally, you can customize the frequency of checks, their importance, and specific notifications simultaneously. Utilize machine learning-driven protocols to identify any data anomalies with no initial setup required. Every rule is supported by a unique model that adapts based on historical data and user input. You can also enhance automated processes by utilizing a library of over 50 templates applicable to any asset, thereby streamlining your monitoring efforts even further. This approach not only simplifies data management but also empowers teams to respond proactively to potential issues.

PartnerStack is the only SaaS partnership platform that can deliver predictable revenue and accelerate software business growth. PartnerStack is used by companies like Intercom, Webflow, and monday.com to manage and scale their partnership programs. PartnerStack automates partner onboarding, training, payment processing, and much more to support their partners' success. Over $100 million has been generated by PartnerStack Network partners in the last year. All your partner marketing, referral and reseller channel needs can be met from one platform. Automate partner onboarding, engagement, payouts and compliance. Get connected to the only global B2B network that supports over half a billion partnerships worldwide. Contact us today to find out more.

Customer.io is a customer engagement platform designed for organizations to create personalized customer journeys that engage, convert, and scale. Orchestrate messages across all channels, including email, in-app, SMS, push, and webhooks. Over 7,400+ companies, including Notion, Buffer, and Angi, rely on Customer.io to power their messaging needs.

Amplitude is an AI-powered digital analytics platform that enables organizations to understand customer behavior, optimize digital products, and drive business growth through actionable insights. It combines product analytics, web analytics, session replay, heatmaps, experimentation, feature management, guides, surveys, and data governance within one unified platform. The platform's AI features—including AI Agents, AI Feedback, AI Assistant, Amplitude MCP, and Agent Analytics—allow teams to ask questions in natural language, uncover user friction, monitor AI performance, and automate recurring analytical tasks. Amplitude integrates directly with popular AI coding assistants and development tools such as Claude, Cursor, GitHub Copilot, Windsurf, Replit, and Codex, allowing teams to access product insights without leaving their workflows. Product teams can quickly identify drop-off points, analyze customer journeys, and prioritize features based on real usage data. Marketing teams gain behavioral insights that improve acquisition, engagement, and customer lifetime value through personalized experiences and experiments. Engineering teams can safely release features using feature flags while measuring adoption and business impact. Strong data governance, integrations, privacy controls, and security features ensure organizations can trust the accuracy and consistency of their analytics. Amplitude helps businesses continuously analyze, optimize, experiment, and improve every stage of the customer experience with AI-driven decision support.

Totango helps businesses transform customer success into a predictable engine for growth by connecting customer data, insights, and engagement across the entire lifecycle. Built for enterprises with evolving and multi-layered customer relationships, it simplifies managing complex hierarchies, product lines, and workflows. Real-time health scoring provides a complete picture of customer behavior, giving teams the clarity to act before risks become churn. With pre-built SuccessBLOCs, organizations can quickly launch best-practice frameworks and scale without slowing down. Automated digital touchpoints complement human-led interactions, ensuring customers consistently receive value regardless of segment. Totango’s campaign tools help teams reach the right users at the right moment with high-impact messaging. Leaders gain visibility into financial performance, trends, and operational efficiency through powerful analytics. The platform enables businesses to grow revenue, improve efficiency, and create meaningful, lasting customer outcomes.

CRM Analytics from Salesforce is a robust analytics platform designed to help businesses leverage their data to drive better outcomes. By combining AI-powered predictions with data insights, CRM Analytics enables businesses to quickly uncover actionable intelligence and make decisions faster. The platform offers customizable dashboards and key performance indicators (KPIs) tailored to different industries and roles, ensuring that businesses get valuable insights without needing to rely on complex data models. Integration with over 50 external data connectors allows businesses to get a complete view of their customer data, enhancing sales, service, and marketing strategies. CRM Analytics also automates repetitive tasks, streamlining operations and providing a more personalized experience for both employees and customers. With its ability to auto-scale and support billions of rows of data, the platform is built to grow with enterprises, offering secure, governed insights directly within the Salesforce workflow.

RudderStack is the smart customer information pipeline. You can easily build pipelines that connect your entire customer data stack. Then, make them smarter by pulling data from your data warehouse to trigger enrichment in customer tools for identity sewing and other advanced uses cases. Start building smarter customer data pipelines today.

Amazon Redshift is a modern cloud data warehouse platform developed by AWS to help organizations run large-scale analytics and AI-powered workloads with exceptional speed, scalability, and cost efficiency. The solution enables businesses to unify data across Amazon S3 data lakes, Redshift data warehouses, and federated third-party data sources using a secure and open lakehouse architecture. Redshift supports SQL-based analytics and provides organizations with the ability to process massive volumes of data while maintaining strong price-performance advantages compared to traditional cloud data warehouse platforms. The platform features AWS Graviton-powered RG instances that deliver faster query performance and lower operational costs while supporting open data formats such as Apache Iceberg and Apache Parquet. Redshift Serverless allows users to run analytics without provisioning or managing infrastructure, making it easier for teams to scale resources dynamically based on workload demands. The solution also includes zero-ETL integrations that enable near real-time analytics by connecting operational databases, streaming systems, and enterprise applications without requiring complex data engineering workflows. Amazon Redshift integrates with Amazon SageMaker for unified analytics and machine learning capabilities while also supporting Amazon Bedrock for generative AI applications and structured knowledge management. Organizations across industries use Redshift to improve forecasting, optimize business intelligence, accelerate machine learning operations, and monetize data assets more effectively.