Business Software for Microsoft Dynamics 365

Integrate your Skype for Business (previously known as Lync) or TAPI-compatible PBX with Dynamics CRM/Dynamics 365 and Dynamics NAV to capture details regarding every incoming and outgoing call. You can selectively and flexibly determine what stored information is displayed for each call within ProCTI. With just a single click, access your contact details, service cases, email addresses, and current contracts! You can create leads, contacts, tasks, notes, emails, and activities in relation to the caller. Additionally, initiate or redirect calls, view and manage your upcoming appointments, and search for leads, contacts, and companies – all seamlessly within ProCTI. The user-friendly management system allows for varied access rights to your data depending on user roles. The standard version of ProCTI is compatible with various Microsoft Dynamics versions, Uniconta, and Computer Telephony Integration (CTI). Take advantage of the vast functionalities available, including the display of contact information, company names, notes, activities, service cases, email addresses, credit restrictions, and active contracts, among others. This integration enhances productivity and streamlines communication within your organization.

To enhance efficiency in document analysis, create a tailored interface that streamlines their processing. Implement automation for information extraction, allowing managers to manage a greater volume of tenders. Utilize your personal assistant to generate reports in real time, cutting down the hours previously spent on this task. Collaborate with our teams to outline your unique business challenges and requirements. Work closely with our experts to establish all the criteria needed for your analysis. Seamlessly integrate the solution into your existing line-of-business systems within just two weeks. Experience the improved performance of your document processing almost immediately after implementation. By leveraging artificial intelligence, information is extracted and analyzed in mere seconds based on your specified criteria and business applications. This information is organized and easily accessible, facilitating faster and more informed internal decision-making. Enjoy the benefits of enhanced processing capabilities for your documents right from the start.

GridBuddy Connect simplifies data management and workflow processes with an intuitive interface that combines multiple CRM objects into a single, editable view. The platform supports powerful features like real-time search, conditional formatting for important fields, and easy integration with CRM systems such as Salesforce, Microsoft Dynamics 365, and Zendesk. By organizing data in a tabbed workspace and allowing batch actions, GridBuddy Connect helps businesses optimize their processes, improve productivity, and streamline how teams manage customer data.

Voice-activated applications enable businesses to stream content from the cloud directly to any device equipped with Alexa. Our dedicated team of Alexa developers ensures that your brand can be reached effortlessly through voice commands. With just a single word, a vast audience can gain immediate access to your offerings. Our certified Alexa developers enhance customer engagement by leveraging voice assistance technology. Easy Voice specializes in creating innovative B2B and B2C voice solutions that seamlessly interact with Alexa voice services, including apps and skills. We deliver a comprehensive Alexa developer solution designed to connect users via Amazon Echo and other Alexa-enabled devices. The Alexa Skill and Dash Button Platform is a groundbreaking tool that allows organizations to manage customer engagement through voice in one streamlined solution. It integrates effortlessly with both existing front and back office infrastructures, providing a cohesive experience. Our commitment to excellence positions us as leaders in developing top-tier voice assistant applications, skills, and apps, ensuring your business stays at the forefront of technology. By embracing this advancement, companies can significantly enhance their customer interaction and satisfaction levels.

Azquo represents a revolutionary advancement in Business Intelligence, designed to conserve both time and resources by merging processing, calculation, and analytics into one cohesive platform that integrates effortlessly with Excel. Featuring its distinctive Smart Data Store, it functions as a virtual ‘Satellite Data Warehouse,’ linking to all internal and external data sources without disrupting existing systems. The platform's control and reporting interface is based in Excel, allowing Line of Business Analysts to easily extract necessary information while ensuring complete transparency for their Data Scientist counterparts in the I.T. department. Azquo® introduces a fresh perspective on Business Intelligence, transforming the way data is stored, labeled, and utilized by computers. No other reporting system can match the adaptable efficiencies that Azquo offers. Instead of labeling it merely as a database, we emphasize that it lacks the dimensionality typically associated with traditional databases, highlighting its unique approach to data management. This innovative design fundamentally changes how businesses interact with their data, ultimately enhancing decision-making processes across the organization.

Pinpoint is the applicant tracking system built to make complex hiring simpler—especially for organizations juggling multiple hiring needs. Most ATSs promise the same thing: to help you hire the right people, on time, and on budget. But in the real world, hiring looks different from team to team and region to region. Whether it's different job types, locations, or candidate expectations, the complexity adds up fast. The problem? Many ATSs are built with a one-size-fits-all approach. They work well for one hiring model or stakeholder group, but force everyone else to adapt. Pinpoint takes a different approach. Whether you're hiring across countries or departments, for desk-based roles or frontline workers, entry-level or senior positions—Pinpoint gives you the flexibility to manage it all, without the usual compromises.

Finario is an enterprise Capex software that connects your people, projects and systems to provide a unified view of all capital investment activity and options. It enables industrial companies globally to accelerate decision making, drive faster growth and generate higher profits. From the smallest request to the largest project, and for every Capex phase or use case, Finario’s industry leading solution delivers a transformative approach to capital expenditure planning and management by streamlining and automating the complete investment lifecycle from initial project requests to performance tracking. planning agility and accuracy, and maximize investment potential. The platform offers a robust, project-centric architecture to efficiently plan, budget, approve, and forecast capital investments through a unified interface. The system consolidates essential capital planning data points, including project details, financial metrics, approval workflows, and compliance requirements. Moreover, leveraging its built-in financial intelligence, the platform processes this complex information to provide comprehensive visibility into the entire capital planning lifecycle while dramatically reducing or eliminating manual intervention. Finario's platform features flexible deployment options and seamless integration capabilities with existing finance technology stacks, creating a connected capital planning ecosystem that eliminates spreadsheet chaos and ensures data consistency. Its cloud-based SaaS architecture enables rapid implementation without significant IT involvement, while business users can act as administrators to manage approval routes and account settings.

Sopro helps businesses identify and engage qualified prospects. Our experts target, research, and engage prospects for your sales team. Prospects are introduced to you on a one-to-one basis. These introductions are personalized and conversational. We are reliable, affordable, and scalable. Welcome to the future B2B sales.

Revolutionize your omnichannel marketing approach with the innovative CanopyDeploy platform. User-friendly and designed for efficiency, CanopyDeploy caters to both global campaigns and small enterprises alike. Featuring an intuitive drag-and-drop interface, instantaneous segmentation, and the capability to connect with any secure data source, it enables the creation of fully integrated customer experiences across various channels on a unified CRM platform. Unlock critical insights and enjoy real-time reporting to enhance the performance of all your marketing efforts. Experience the transformative power of this marketing automation tool. Effortlessly coordinate customer journeys that encompass all touchpoints, such as email, SMS, landing pages, social media, WhatsApp, and more, thanks to CanopyDeploy's easy-to-use features. With the ability to craft specific segments within the platform, you can engage in personalized conversations with your customers. No matter if you're a small business or a large global entity, CanopyDeploy is fully adaptable to meet your evolving needs. Furthermore, its versatility ensures that you can scale your marketing strategies as your business grows.

Encompass-CX provides a flexible B2B customer experience management solution designed to gather, evaluate, and interpret all interactions throughout a client's journey to assess customer well-being. By analyzing these interactions, we offer insights into your accounts, products, and services, enabling you to enhance customer engagement and create a unique client experience that goes beyond mere satisfaction. With our cloud-based dashboard, you can gain a comprehensive view of customer data and share it with relevant stakeholders. This approach not only drives revenue growth but also helps identify opportunities for cross-selling, minimizes churn, and transforms at-risk clients into loyal advocates for your brand. It is essential to exceed customer expectations regarding the quality of your products and services. Encompass-CX compiles various post-sale data points, including service metrics, support tickets, onboarding evaluations, and email communications, to deliver a clear understanding of a company’s accounts. Effectively measuring client experiences is an invaluable strategy for fostering growth within any organization, ultimately leading to a more engaged and satisfied customer base. By leveraging these insights, businesses can adapt their strategies to better meet the evolving needs of their clients.

Keros Digital’s flagship product, K-OMS, is a distributed order management system built to transform retail operations by centralizing and orchestrating orders across all channels. It provides retailers with full visibility into inventory in real time, helping to reduce stockouts and optimize supply chain performance. The platform supports seamless integration with popular marketplaces such as Amazon and eBay, simplifying multi-channel selling. K-OMS automates key workflows like order processing, returns, and fulfillment to reduce costs and improve accuracy. Its omnichannel features allow retailers to offer flexible options like Click & Collect, Ship from Store, and in-store returns, creating a consistent customer experience. Designed as a scalable SaaS solution, it adapts to businesses of all sizes while delivering robust financial management tools, including invoicing and VAT compliance. Keros Digital complements the platform with expert consulting and technical support services. Leading brands like Mandarina Duck and Benetton rely on Keros Digital for streamlined retail operations and growth.

Monitoring and visualization of real-time operations, including KPIs and dashboards. Also includes trends, analytics, hierarchy, alerts, and analytics. All data sources (industrial and IoT, business, and external) are gathered. It displays data in real-time on any device, without the need to move it.

The Apteco Orbit™ online platform provides convenient access to your data, insights, and marketing campaigns for all necessary users. It presents vital information in a straightforward online format that is easy to navigate. Rather than keeping insights and campaign achievements to yourself, the Apteco Orbit platform empowers all stakeholders by delivering the information they need most. By utilizing Apteco Orbit, you can effortlessly distribute the insights and reports generated through the Apteco Marketing Suite to all pertinent parties. Your data has a compelling narrative, and Apteco Orbit enables you to convey that story visually and simply online. Equip your colleagues with the essential data they require to make informed strategic choices, thereby enhancing the effectiveness of every marketing initiative. Furthermore, this platform ensures that data insights, reports, and interactive dashboards are readily accessible to stakeholders across your organization and beyond, fostering a collaborative environment. In essence, Apteco Orbit bridges the gap between data and decision-making, ensuring everyone is in the loop.

MetaDocs by MetaOption LLC is a complete document management system that seamlessly integrates with Microsoft Dynamics 365 Business Central. MetaDocs allows you to quickly scan documents into Dynamics 365 Business Central. You can also drag and drop electronic documents from multiple locations directly into NAV. Users can create rules to store different types of documents in Business Central. These rules can be set up on the SharePoint Intranet, local file storage, cloud storage, or in a specific location. You can access your data from anywhere outside your office with any Web Browser, or mobile using our Android and iOS apps.

DemandCaster offers cloud-based software designed for flexible supply chain planning, enabling users to effectively tackle their most pressing planning obstacles now and as their operations expand. The platform seamlessly integrates with nearly any ERP system, facilitating the movement of master production schedules to enhance purchasing and production processes while regularly extracting operational data to refine requirement strategies. Organizations worldwide leverage DemandCaster's supply chain planning tools to maintain a competitive edge, gaining exceptional insights and adaptability in an ever-changing market. Our comprehensive and user-friendly solutions cover all aspects of supply chain management, including inventory forecasting, sales and operations planning, demand forecasting, supply planning, production and capacity planning, as well as planning across multiple locations. With DemandCaster, businesses can transform agile supply chain planning into a proactive mechanism that fosters continuous improvements in efficiency, profitability, and growth, ensuring they are well-prepared for future challenges. This makes it an essential tool for any organization aiming to optimize their supply chain operations effectively.

Digitally transform your product packaging and management process from end to end in one integrated solution. 4Pack is a complete solution to manage the entire product information and packaging process, from ideation through artwork production and product launch. It also includes multi-channel distribution of product assets and content. The 4Pack solution combines industry-leading Product Lifecycle Management, Product Information Management and Labelling and Artwork Management functionality into one cloud-based platform. 4Pack integrates key content and information flows to provide significant time, cost, and resource efficiencies during product and packaging development. This makes regulatory compliance much easier and reduces the risk of error and inconsistencies.

SalesIntel offers the best B2B data available. SalesIntel is the leading provider of accurate and affordable marketing and sales contact data. We have the highest number of direct dials in the industry and the most human-verified contacts. SalesIntel is your source for business intelligence and contact information. Combining automation and researchers allows us achieve 95% accuracy for all published contact data, while still scaling up our contacts. SalesIntel's new system is to test every direct dial phone number and email every 90 days and then re-verify it. SalesIntel is your partner for growth with our extensive contact and company data as well as our exceptional customer service.

The leading platform for enterprise sales engagement designed for revenue-driven teams. It enables your sales personnel to connect with potential buyers more swiftly. By leveraging AI powered by Real Data™, it revolutionizes sales engagement software, surpassing basic cadence tools. This results in a more robust pipeline and facilitates better customer expansion strategies. Additionally, it fosters impactful dialogues with both prospects and existing customers, ultimately driving faster revenue growth. Playbooks transcends the capabilities of a standard sales auto dialer or sequencing tool. Instead of merely increasing productivity, it empowers teams to focus on the most effective actions. Sales representatives receive insights on additional contacts along with tailored suggestions on the optimal timing and methods for outreach, enhancing the efficiency of their efforts. Furthermore, leadership gains critical visibility into the performance of their remote sales teams, allowing for an understanding of effective strategies and areas that require improvement. This comprehensive approach ensures that everyone is aligned towards achieving the best possible outcomes.

Reachdesk allows B2B companies to deliver the moments of importance at scale using data-driven direct mailing and gifting.

Launch your e-commerce business with B2B Store E-Commerce, a user-friendly solution that simplifies the setup process. This software provides an exceptional online shopping experience for your customers and dealers, seamlessly integrating with your ERP system. Through our B2B Store ordering platform, customers are required to log in to a secure portal to browse your catalog. After logging in, the system identifies each customer, allowing you to tailor pricing structures, apply discounts, manage product allocations, and run promotional campaigns. Moreover, the ERP integration ensures that all relevant data, including customer information, payment details, inventory levels, products, and catalogs, are consistently updated. With B2B Store, you can oversee the entire ordering process, and we offer customization options to suit your specific requirements, ensuring a tailored experience for your business. This comprehensive solution not only enhances operational efficiency but also fosters stronger relationships with your clients.

It’s Time to Empower the Right People At MHC, we believe that business users know how to optimize the processes they support better than anyone else. Users don’t have time to wait for IT to respond to a ticket. Nor wait for a managed services consultant to “request more information” to understand the need before they even think about taking action. Business users know their operations better than anyone else and they need the agility to make changes quickly. From intelligent document capture to dynamically created content and configurable workflows, MHC solutions are designed to empower business users with the functionality to take action and accelerate progress.

Enhancing the shopping experience for rapidly expanding online brands is a key focus for the leading brands that leverage Fast Simon (previously known as InstantSearch+). You can select from various e-commerce platforms such as Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, Wix, or even a custom solution. Tailoring the shopping journey for your users is crucial to boost conversion rates. Enhance functionalities like search, merchandising, personalization, smart collections, and visual discovery to create a more engaging experience. Utilize cutting-edge AI to improve collections, sorting, product ranking, display, and imagery. Provide personalized shopping experiences in real-time for collections, search, and recommendations to help shoppers discover what they wish to purchase, whether they are searching or browsing. Features like Hyper Tagging, Visual Similarity, Visual Search, and tailored experiences will redefine how customers interact with your brand. By optimizing these elements, you can significantly elevate your e-commerce platform’s performance and customer satisfaction.

An Outbound Calling Solution Tailored to Fulfill All Your Sales Objectives. This system empowers your agents to enhance their phone interactions, leading to increased sales and improved customer service. By predicting agent availability and automatically adjusting to have new customers ready to speak, it minimizes time spent on dialing and waiting for unanswered calls. Agents can greet prospects personally and jump straight into the conversation, eliminating unnecessary preliminary exchanges. You will have access to a real-time overview of your company's call metrics, allowing you to monitor the overall health of your call center and evaluate agent effectiveness. This information can be leveraged to enhance both profitability and operational efficiency. Ensure optimal staffing by aligning the right agents with the necessary skill sets to meet demand during peak times. Additionally, the solution integrates robust compliance and cybersecurity measures that are grounded in identity and access management, effectively managing risk. An efficient lead tracking system prevents the loss of potential contacts or sales by capturing callbacks from previous missed calls, thus facilitating a seamless follow-up process. As a result, your sales team can focus on conversions rather than administrative tasks.

Telia ACE is a comprehensive contact center platform that dominates the Nordic market by serving over 100,000 users daily and handling hundreds of millions of customer interactions each year. Designed for both private enterprises and public organizations, Telia ACE supports omnichannel communication by bringing together voice calls, chats, SMS, and social channels in one intuitive interface. The platform’s open integration framework enables seamless connectivity with leading third-party systems, ensuring smooth customer journey management. Leveraging advanced AI and deep learning, Telia ACE enhances customer service through automation, intelligent routing, and a smart knowledge base that keeps frequently asked questions up to date. The solution also includes video capabilities and tools to enable data-driven organizational development, making contact centers a hub for actionable insights. Telia ACE is distinguished by its balance of innovative technology and human interaction, earning recognition from Frost & Sullivan and partnerships with Google and Microsoft. The platform helps businesses adapt to changing customer expectations, improving accessibility and responsiveness. Overall, Telia ACE accelerates digital transformation and drives higher customer satisfaction.

Experience the transformative power of SyncSpider, a robust tool built for seamless data synchronization across countless platforms. From automating tasks to reducing human error, SyncSpider optimizes your workflow, syncing data such as contacts, support tickets, and product details across your digital landscape. Unlock the potential of your e-commerce with SyncSpider’s unique integrations. SyncSpider not only connects webshops and marketplaces to your ERP but also tracks and syncs client data spread across platforms. Opt for our budget-friendly yearly plans and propel your business into a future of streamlined efficiency.