Business Software for Datto RMM

LogMeIn Central is an advanced remote monitoring and management (RMM) software designed for IT teams and managed service providers to maintain and secure IT infrastructure from any location. It allows fast and easy remote access to PCs and Macs from desktops or mobile devices, facilitating seamless support without geographic constraints. The platform includes robust user management features like group organization, permission controls, and two-factor authentication to enhance security and streamline access. With computer grouping based on location, function, or custom criteria, IT teams can organize devices for efficient management. LogMeIn Central also integrates Bitdefender antivirus for endpoint protection and includes a security center to detect potential risks and prevent data breaches. Its computer health monitoring feature provides a comprehensive view of endpoint status, enabling proactive issue resolution. The platform’s single-view dashboard lets users monitor all endpoints, manage alerts, and deploy software updates with minimal disruption. Ideal for MSPs, internal IT teams, and businesses managing kiosks, POS systems, or digital signage, it helps keep operations running smoothly and securely.

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

ScalePad, previously known as Warranty Master, offers an automated solution for managing hardware, software, and warranty services efficiently. Join over 8,000 partners and streamline your asset lifecycle management while gaining essential insights that enhance both productivity and profitability. Are you in search of a straightforward method to access comprehensive insights on your hardware and software assets, including potential revenue opportunities, comparative asset information, and a detailed, sortable inventory list? Check out our video to discover how ScalePad simplifies the asset management process! Effortlessly gather crucial data from your integrations and manage both software and hardware simultaneously to reduce downtime. Our user-friendly reports are designed for clarity, benefiting both your team and clients, while fostering stronger relationships through honest and insightful information. With extensive connections to manufacturers like Dell, HP, and Lenovo, you can rely on ScalePad for real-time, accurate, and updated data that keeps you informed and ready to make strategic decisions. This innovative platform is designed to adapt to your needs, making it an invaluable tool for any organization looking to optimize asset management.

Our offerings deliver your security systems with unparalleled, comprehensive visibility into your network infrastructure. This capability is essential for keeping up with the ever-growing speed and complexity of networks, while also equipping you with the insights necessary to effectively identify and address breaches, leading to swift recovery. By adopting Network Critical solutions, you can enhance the performance of your current security system, thereby boosting your return on investment. To begin with, SPAN ports have long been recognized as an inadequate solution for network security. Hackers can easily compromise routers, switches, and entire networks without being detected, demonstrating a significant flaw in this approach. Additionally, SPAN ports fail to provide real-time information, which further undermines your network's security. In contrast, Network TAPs serve as a transparent portal, allowing you to monitor data in real-time without any alterations. This fundamental difference is crucial for maintaining a robust security posture against evolving threats. As organizations increasingly rely on real-time analytics, the advantages of using Network TAPs over SPAN become even more pronounced.

Avalara offers a robust and scalable cloud-based platform designed specifically for sales automation and tax compliance needs. This comprehensive solution caters to businesses that require precise sales tax calculations while adhering to a myriad of sales tax regulations. Among its premium offerings, Avalara provides features such as VAT calculations, filing of returns, integration with POS, CRM, and CMS systems, as well as management of exemption certificates, among others. By choosing Avalara, you can simplify the management of tax compliance, enhance accuracy, and seamlessly integrate it into your existing business infrastructure with just a few easy steps. Share the ERP, e-commerce platform, or accounting software you utilize and explain your current tax management process. Embrace a solution tailored to your business requirements today, ensuring you're well-prepared for any regulatory shifts that may arise in the future. This proactive approach will not only streamline your operations but also provide peace of mind as regulations evolve.

Founded in 2011, BrightGauge, a solution from ConnectWise, was created to address a crucial gap in the small to medium-sized IT services sector: the need for a more effective method of managing data and demonstrating the value of services provided to clients. The BrightGauge Software enables users to consolidate all vital business metrics into a single interface using gauges, dashboards, and client reports, enhancing visibility and comprehension. With over 1,800 companies globally using the platform, BrightGauge seamlessly integrates with well-known business applications such as ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, among others. Users can perform detailed analyses of their data by manipulating metrics through addition, subtraction, multiplication, and division, with BrightGauge automatically calculating these operations. Additionally, if you want to showcase your responsiveness to ticket inquiries, you can easily present your data with embeddable gauges on public websites, making it a powerful tool for attracting potential clients and demonstrating your capabilities. The software not only enhances data management but also helps build trust with clients by transparently displaying performance metrics.

SolarWinds® Access Rights Manager is intended to help IT and security professionals efficiently manage, provision, deprovision, and audit user access rights to various systems, data, and files, enabling them to safeguard their organizations against the threats of data breaches and loss. Through the analysis of user permissions and authorizations, administrators can visualize access details, including who accessed what and at what times. Additionally, it allows for the creation of tailored reports that assist in showcasing compliance with numerous regulatory standards. By utilizing role-specific templates, users can be provisioned or deprovisioned effectively, ensuring that the delegation of access privileges aligns with established security policies. This comprehensive tool not only streamlines the management process but also significantly enhances the organization’s overall security posture.

Protect essential organizational data and enhance employee efficiency with OneLogin, a reliable identity and access management (IAM) platform tailored for contemporary businesses. This solution is crafted to bolster security within enterprises while streamlining login processes, making it an ideal choice for organizations aiming to implement security measures effortlessly. OneLogin boasts a variety of highly-rated functionalities, including single sign-on (SSO), a centralized directory, user provisioning, adaptive authentication, mobile identity management, compliance reporting, and additional features. By leveraging these tools, companies can ensure both security and ease of access for their users. As organizations continue to navigate the complexities of digital security, OneLogin stands out as a comprehensive solution to meet these evolving needs.

Kaseya BMS is a comprehensive PSA platform that modernizes IT service delivery by automating complex workflows and consolidating business processes into one intuitive interface. It features AI-powered service desk capabilities that quickly resolve tickets with smart writing assistance and auto-suggested documentation, boosting technician productivity by 25%. The software also automates billing cycles to eliminate errors and accelerate invoice processing, supporting various billing types including time-tracked, recurring, and project-based invoices. Designed to enhance team collaboration and customer satisfaction, Kaseya BMS integrates seamlessly with existing business tools to ensure a unified, efficient workflow across IT operations.

Kaseya's Quote Manager will revolutionize your sales process. Transform your sales process. Streamline your quoting and procurement to boost revenue. Your strategic advantage in the sales arena is waiting for you. Our intuitive cloud platform enables all staff to quote and sell with ease, resulting in MSP success. Our intuitive drag-and-drop editor streamlines quote creation, ensuring polished, branded quotes. MSPs can now save time by avoiding the 20-minute ordeal. Modern electronic quotes will increase efficiency, reduce rebuilds, and speed up sales. Bid adieu to manual and time-consuming hardware acquisition. Our automation eliminates rework and streamlines the process to increase efficiency. We offer this modern solution, which eliminates manual steps and increases productivity.

Distinguish yourself from the competition by offering your clients a streamlined and efficient client portal. This Client Portal seamlessly integrates with WordPress, enabling you to oversee client projects without the clutter of traditional project management tools. Projects often become chaotic; if you handle client work, you're familiar with the challenges of monitoring various tasks and deliverables. The majority of documents exchanged tend to be sent via email, which can easily get lost in the clutter of both your inbox and your client's. Whether you're searching for a proposal from six months ago to clarify the project scope or your client is trying to locate a Google document with a draft they need, this can lead to frustration. The Client Portal is a straightforward, lightweight WordPress plugin that you can implement on your website immediately, providing your clients with an organized way to track project progress and access all necessary files at their convenience. Say goodbye to frequent requests like "Can you resend our logo? I can't find it!" as this solution ensures everything is right where it should be. By enhancing your client experience, you'll foster better communication and satisfaction.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Explore automation tailored specifically for Managed Service Providers (MSPs) with Rewst, a Robotic Process Automation (RPA) platform designed to seamlessly integrate your existing tools without the need for coding or agents. With its user-friendly visual canvases, you can easily create flows that bridge gaps between tools, enhancing efficiency and reducing the need for additional personnel. As a well-structured MSP, you likely have established IT processes and documentation, yet you may find yourself trapped in a cycle of repetitive manual oversight. Instead of dedicating hours to monitor these processes, let Rewst take charge and automate them for you. The Robotic Operations Center (ROC) is at your disposal, allowing you to design personalized workflows while providing support to navigate any challenges during the automation journey. No matter if you require guidance on utilizing the platform, integrating new features, or kickstarting your workflows, the ROC is committed to helping you realize your automation goals. Each subscription includes ROC support, ensuring that your automation remains efficient and seamlessly connected, allowing you to focus on more strategic tasks. With Rewst, you can finally reclaim your time and optimize your operations like never before.

SIRIS protects client data from servers to virtual machines. Two-factor authentication and the immutable Datto Cloud ensure security. This provides the all-in one solution for backup and recovery in a ransomware environment. This cloud-first architecture was created for the MSP. It provides an all-in-one solution that includes backup and DRaaS. All managed from a secure, multi-tenant cloud portal. SIRIS is your best line against ransomware thanks to its immutable backups, and secure Datto Cloud. Patented Inverse Chain Technology™ fundamentally alters the way backup and recovery are done, allowing every incremental snapshot to be an entirely constructed recovery point. Is it possible to delete backups accidentally or maliciously? Cloud Deletion Defense™, which undeletes the impossible, is a great alternative.

Use QuoteWerks, the sales quoting and proposal software solution, in your CPQ and Quote-To-Cash sales process. For efficient sales quotes and proposal creation, turn to QuoteWerks. QuoteWerks is a market-leading Configure-Price-Quote (CPQ) solution designed to help businesses evolve their sales process so they can sell more, faster, and easier. The solution offers seamless PSA/CRM integrations, QuickBooks and Sage 50 integrations, credit card payment processing, approval and peer review, quote labor, Word-based proposals, a powerful dashboard, and so much more.

Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.

Reckon One is an affordable accounting software that's ideal for small and medium-sized businesses. It offers real-time cash flow tracking and invoicing, payroll management, expense tracking and tax compliance features. Reckon accounting software has a flexible pricing structure that allows users to select only the features they require (and save money). Reckon One is ATO approved and STP-compliant. It helps users stay organized and in compliance with tax regulations. SIMPLIFY COMPLIANCE & PAY YOUR EMPLOYEES Payroll software that is easy to use and compliant with the ATO. Manage pay runs, leave, super, and Single Touch Payroll. UNLIMITED ONLINE INVOICING Professional invoices with a 'Pay Now' button can increase cash flow and boost cash flow. Recurring invoices and reminders for payment will reduce the time it takes to complete tasks. Reckon One allows businesses to track, manage, and store expenses. Reckon One also allows them to attach receipts to claims for approval.

Office Protect gives MSPs the ability to effect good security configuration and 24/7 monitoring of Microsoft 365 with little effort and limited knowledge (Office Protect is approachable, affordable, and convenient). It allows MSPs to differentiate their Microsoft 365 (or overall) offer by adding security services while limiting their time investment. It gives MSPs opportunities to show their value to existing customers by presenting timely security information and allows them to make visible interventions.

Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Turn Every QBR Into a Strategic Moment: Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights—not generic slides––and leave with buy-in, budget, and clear next steps. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead.

Cloud Elements is an API integration platform that connects software as a Service (SaaS), digital enterprises and the applications used by their customers or partners. Cloud Elements offers 115+ pre-built integrations that allow users to quickly build client-facing connections to internal solutions through powerful API integration. Cloud Elements offers formula management, resource management and element-builder functionalities. It also provides a repository of integrations that can be grouped by type of service, such as accounting, finance and customer relationship management.

LogicMonitor is the leading SaaS-based, fully-automated observability platform for enterprise IT and managed service providers. Cloud-first and hybrid ready. LogicMonitor helps enterprises and managed service providers gain IT insights through comprehensive visibility into networks, cloud, applications, servers, log data and more within one unified platform. Drive collaboration and efficiency across IT and DevOps teams, in a fully secure, intelligently automated platform. By providing end-to-end observability for enterprise businesses, LogicMonitor connects coders to consumers, customer experience to the cloud, infrastructure to applications and business insights into instant actions. Maximize uptime, optimize end-user experience, predict what comes next, and keep your business fearlessly moving forward.

Exact for Project Management provides an all-in-one solution that encompasses accounting, time tracking, project oversight, capacity planning, purchasing, and invoicing! This comprehensive approach enables you to meet customer demands while also maximizing profit margins. Are you in search of a user-friendly platform for time tracking and invoicing? Alternatively, do you need a more sophisticated system to monitor projects and financial performance across international operations? Exact presents a solution designed to support your growth objectives, ensuring that your projects are completed punctually, within budget constraints, and in compliance with all specifications. Additionally, it assists in maintaining healthy profit margins by minimizing wasted time. Recording time has never been simpler, as employees can easily log their hours on their smartphones, tablets, or laptops for each project. Moreover, the reporting features provide a transparent overview of project statuses and necessary actions, empowering you to ensure that projects align with customer expectations and deadlines while also allowing for proactive management adjustments.

weclapp enables teams to intelligently manage all their key business processes on a single cloud ERP platform. From CRM and inventory management to e-commerce integrations, sales and purchasing, production, and accounting software: we develop each module of our smart ERP software to meet the needs of modern teamwork. Consequently, information about customers, projects, quotes, invoices, items, and orders can be efficiently managed together. The cloud-based CRM & ERP software covers all important business areas of different industries and combines them in a modern, user-friendly application. Due to the easy scaling, the solution is suitable for startups on a growth course as well as for small and medium-sized enterprises.

BeachheadSecure is the sole web-managed endpoint security solution that can implement encryption and enforce security policies—such as erasing compromised data—across a variety of devices including Windows and Mac PCs, iPhones and iPads, Android devices, and USB drives through a single, user-friendly cloud administration console. This cloud-driven data security platform equips cybersecurity and IT professionals with essential tools for encryption, remote access management, and monitoring capabilities specifically designed to continuously and effectively safeguard sensitive data on all types of devices. The foundation of robust security is effective encryption, and BeachheadSecure offers a simple and intuitive method for deploying and managing comprehensive encryption solutions across clients' devices. However, the challenge of protecting remote data persists if access credentials are breached. In response to this concern, BeachheadSecure features immediate remote data access control, allowing users to swiftly revoke or restore data access with just a click from the administration console, ensuring that security measures are both efficient and responsive to potential threats. This proactive approach not only enhances data protection but also instills confidence in users regarding the integrity of their sensitive information.

Datto's Autotask Professional Services Automation (PSA) platform stands out as a robust and user-friendly cloud solution that offers a comprehensive overview of an entire business, empowering Managed Service Providers (MSPs) to streamline operations and leverage data insights for enhanced service quality, productivity, and profitability. This innovative PSA tool enables MSPs to optimize every facet of their operations, integrating essential resources necessary for managing a successful services business. With its centralized operations, Autotask PSA enhances understanding through highly customizable dashboards and widgets, facilitating informed decision-making based on real-time data. Additionally, the platform is designed for ease of use, eliminating the need for extensive testing, maintenance, or frequent updates, while boasting a remarkable 99.99% uptime and top-tier security features. Serving as a vital backbone for MSPs, the PSA acts as a single point of reference for business operations, driving efficiency by automating various workflows and processes. In doing so, it not only simplifies management tasks but also empowers MSPs to focus on delivering exceptional service to their clients.