Business Software for Datto RMM

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

Rather than dealing with a barrage of emails, clients can easily select a time on the calendar with a designated technician or the next available team member. ServiceTree is tailored specifically for the unique requirements of Managed Service Providers (MSPs), built using insights gained from over 100,000 service tickets. This platform integrates effortlessly into everyday workflows as a downloadable Chrome extension. With a quick setup that takes only 5-10 minutes, technicians can efficiently transition to their next ticket with just a click. Managers benefit from a different interface compared to their technicians, allowing them to view the upcoming five tickets assigned to the techs. By pressing the OpenNext™ button, technicians can instantly change the ticket status to "in progress" while initiating time tracking. ServiceTree is making significant strides in transforming professional services automation within the MSP sector through its innovative OpenNext™ technology, making operations smoother and more efficient than ever before. This approach not only enhances productivity but also improves client satisfaction by streamlining communication and service delivery.

ONEiO is a cloud-based integration service that connects individuals, workflows, and tools, facilitating effortless collaboration while eliminating the complexities typically associated with integrations. It can be utilized as a ready-to-use solution, a self-service option, or a hybrid of both, giving you the flexibility to select what suits you best. Wasting valuable time on transferring tickets and duplicating data across various platforms can hinder the effective use of your resources. Often, the demand for significant integrations, automation projects, and the upkeep of current integrations results in your requirements being overlooked or deprioritized. While there are numerous pathways to achieve your goals, navigating them can be overwhelming without proper guidance. You have the power to establish rules dictating which information is shared between systems, ensuring that you only receive what you truly need. Our rule robot automatically constructs these integrations to align perfectly with your specific use case. Additionally, a diverse range of endpoint types is available to facilitate communication with the APIs of popular ITSM tools for seamless data retrieval and updates. In this way, ONEiO streamlines your operations, allowing you to focus on what matters most.

Zomentum is a sales acceleration platform that is exclusively designed for IT Partners. It combines pipeline management and proposal and quote builders, sales automation, reporting & analytics, and reporting & analysis to enable frictionless MSP sales. Zomentum makes it easy to create documents 70% faster, increase deal values by 600%, and convert more often. Today, Zomentum is used by thousands of MSPs to increase revenue, reduce sales cycles, and simplify buying. Our customers have generated close to $100M in revenues. Our mission is to build a trusted network of IT partners, revolutionizing the IT purchasing process for small and medium-sized businesses around the world.

ilert serves as a comprehensive solution for IT alerting, on-call management, and incident communication, enabling DevOps teams to address incidents more swiftly. The platform offers smooth integration with various monitoring tools, enhancing their capabilities through dependable alert notifications, efficient on-call scheduling, automatic escalation procedures, and dedicated status pages. Developed in Germany, ilert is exclusively hosted by cloud service providers that maintain data centers within Europe. Additionally, it adheres to GDPR regulations and holds ISO 27001 certification, ensuring a high standard of data protection and security. This commitment to compliance reinforces ilert's dedication to providing a trustworthy service for its users.

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

Experience-enhancing software tailored for Managed Service Providers (MSPs) and IT teams is here to elevate your customer satisfaction, efficiency, security, and communication. By integrating your professional services automation (PSA) or IT service management (ITSM) tools with features like applications, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can customize each app for individual clients, thereby boosting customer satisfaction and net promoter scores (NPS). Customers appreciate having all their needs met in one accessible interface. With ITSupportBot™, you can potentially decrease support tickets by as much as 10%, utilizing our integrated 'Self-Service Bot' to minimize unnecessary inquiries and our 'Smart Engineer Bot' to ensure engineers receive accurate ticket information on the first attempt. This leads to reduced administrative burdens and increased job satisfaction for engineers. Gain a compelling unique selling advantage that empowers you to deliver exceptional experiences, outshine competitors, and secure more monthly recurring revenue (MRR) contracts. Delivering such tailored solutions not only enhances productivity but also fosters long-lasting client relationships.

Backup Radar is a leader in backup monitoring, compliance, and reporting. Their end-to-end automation software is a revolutionary tool that can reduce data loss and improve process efficiency. It also allows for greater visibility across all backup platforms. Real-time backups can be spotted and corrected. Integrate with your favorite MSP platforms, including RMM, PSA, and other productivity tools. Intelligent automation allows you to streamline your workflows and policies. Features - Uncover hung backup job with no-results view Monitor your backups using customizable dashboards and views in Backup Radar portal - Allows you to group, auto-append, and auto-close tickets. This ensures that you are only notified with actionable information Compliance reports for clients that are regulated - Monthly and weekly reporting to track trends in backup errors

UNIFIED vCIO MANAGEMENT PLATFORM. Simplify Technology Business Reviews by integrating vCIO functions, technology alignment strategies, and network documentation into a single platform. Document. Capture your clients' network information within our comprehensive documentation system. Review. Conduct Technology Audits using pre-built templates for efficiency. Present. Share the findings and grant clients access to their personalized QBR dashboard. Features Highlights. Access all necessary tools within one user-friendly solution. vCIO Dashboard. A unified interface offers quick insights into critical aspects of clients' network and security operations. Consolidate data from various sources into an intuitive dashboard. Provide clients with limited access to the information that matters most to them. Technology & Security Review Frameworks. Utilize straightforward QBR frameworks. Benefit from ready-to-use QBR templates that adhere to industry standards such as NIST CSF, ISO27001, PCI, HIPAA, and more. Additionally, our platform ensures that both accountability and transparency are maintained throughout the review process.

Experience robust and efficient security that operates seamlessly without causing any slowdowns, defending against various forms of malware. It provides protection for Mac, Windows, and Linux systems, shielding you from a variety of threats such as viruses, ransomware, worms, and spyware. You can take full advantage of your computer's capabilities, whether playing, working, or browsing the web, all without interruptions. Our security solution is user-friendly, making installation, renewal, and upgrades a breeze while ensuring routine tasks are easily managed. We appreciate your loyalty, and renewing your ESET subscription takes just a few clicks, allowing you to use your current license key for activation effortlessly. Additionally, you can modify your subscription preferences and eStore account details with ease. ESET offers proven multilayered protection against ransomware and other malware, trusted by over 110 million users globally. Enjoy gaming sessions free from annoying pop-ups, and benefit from battery-saving mode to stay connected longer. Your online safety and smooth computing experience are our top priorities.

Field Nation connects businesses to a nationwide network IT professionals for on-site work. Field Nation connects companies and technicians to complete over 1.4MM work orders each year with a 98% success ratio across all U.S. ZIP codes. Our techs have experience working with major chains across the U.S. installing, troubleshooting and repairing the equipment that your customers depend on. This is more than a platform. It's a partnership. Our team will ensure that the talent you choose produces results you are proud of. We are only satisfied when we are. Don't believe everything we say. Your peers can give you business ratings that help you evaluate technicians' work history, experience, and performance for the job you need. You can bridge service gaps by selecting pros who are good in the field and building A-teams with trusted talent. A custom profile will help you market your expertise and make you stand out.

Omni Secure offers you the advantage necessary to create forms, generate leads, and bill members efficiently, enabling you to sell your product or service with ease. You can effortlessly safeguard content on your WordPress pages, blogs, forums, videos, and a variety of other platforms! Most membership software available today tends to be overly expensive when it comes to managing additional users. For instance, a typical package might limit you to 1,000 users, and if you wish to expand, you’ll be compelled to upgrade to a pricier plan that accommodates 5,000 users, which can lead to significant costs over time. It is quite rare to find a membership software provider that offers complimentary installation for their free trial, especially if assistance is needed. While many users prefer to handle the installation independently, there are certainly those who either lack the technical know-how or simply wish to avoid the potential complications, which is exactly why we offer this helpful service to our clients. Our goal is to make the process as seamless as possible for everyone, ensuring that you can focus on what truly matters: growing your business.

ITQuoter is a complete quoting system that can handle anything from a simple one line quote, to more complex bids and professional proposals. The system includes electronic sign-off and online payments at no additional cost. ITQuoter manages all aspects of the sales process, including quoting, orders and purchasing.

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

You have the option to add customer email addresses to Bill & Pay as you gather them, or you can guide your customers to create their own login, where they will provide their email during registration for your access in Bill & Pay. Alternatively, if you prefer a more direct approach, you can send invoice notifications to your customers via text message, though this may incur additional fees. Customers have the ability to log into Bill & Pay and establish automatic payments on a schedule that suits them—be it monthly, weekly, bi-monthly, or aligned with the due date of the invoice, depending on the settings you have configured. These automatic payments will cover the invoice amount, which may fluctuate. Additionally, customers who utilize autopay will receive a receipt via email once their payment is successfully processed. You can choose to print and send invoices either from QuickBooks or directly through Bill & Pay. Alternatively, if you opt to email the invoice, your customers have the flexibility to print it out and mail in their payment via check. Bill & Pay ensures that the entire payment history for each customer is available, regardless of whether the payment was made online or sent through the mail. This comprehensive tracking helps maintain clear records and enhances customer satisfaction.

Bridge from Mindmatrix is an advanced platform combining PRM and partner marketing functionalities, tailored to engage and enable channel partners effectively. The platform allows businesses to streamline everything from partner recruitment and training to incentive management and co-branded asset creation. It provides a collaborative environment for vendors and partners to align marketing efforts, drive sales, and ensure performance visibility through comprehensive reporting. Mindmatrix’s Bridge platform uniquely integrates sales, marketing, and service experiences, optimizing the entire partner ecosystem with automated support, ROI measurement, and global concierge services.

RocketCyber offers continuous Managed SOC (Security Operations Center) services, ensuring that your threat detection and response efforts for managed IT environments are significantly improved. With the expertise provided, you can bolster your security measures and reduce anxiety surrounding potential threats. Their 24/7/365 MDR service is designed to deliver comprehensive threat detection and response capabilities tailored to your managed IT setups. By leveraging expert support, you can effectively combat sophisticated threats, relieving pressure and strengthening your overall security framework.

Identify, oversee, audit, and track privileged accounts across various types. Conduct scanning to recognize and categorize all assets and applications with the automatic onboarding of privileged accounts. Safeguard, manage, and rotate privileged account passwords to remove embedded credentials while ensuring strong password practices. Record and supervise all activities and sessions related to privileged credentials to maintain compliance and enable forensic investigation. Leverage Password Safe for precise and automated password management, privilege approval controls, and comprehensive session oversight, which includes real-time monitoring and all necessary audit trail information to satisfy compliance standards. Additionally, it ensures the automatic discovery and onboarding of accounts, reinforcing the management and rotation of privileged passwords to eradicate embedded credentials found in scripts and code. This holistic approach guarantees robust security measures and compliance in handling privileged accounts.

Connect, previously known as Qnnect, is the internal social network that ensures the security your employees have been looking for. Strengthen your corporate culture with a universally accessible tool designed for everyone. Connect transcends being merely an application; it embodies a comprehensive solution. Our dedicated Customer Success Team is actively engaged in supporting you to meet your business objectives through the effective utilization of our technology. Each client receives personalized assistance from a Customer Success Manager at all stages, from the initial setup to the post-launch phase of the app, ensuring a smooth and successful experience. This commitment to ongoing support enhances the value that Connect brings to your organization.

Experience IT monitoring and management like never before. Gain a comprehensive overview and swiftly address any arising issues. With patch management, remote access, and network discovery seamlessly integrated into a single, user-friendly solution, you can optimize your IT processes effortlessly. Have a minute? That's all it takes to install a robust and lightweight agent across all your devices. In just moments, you'll receive in-depth insights about your IT landscape. Although IT management can be intricate, we simplify the process for you. Automatically identify devices and services within your network, install applications remotely, and execute scripts with ease. Everything you need is included in this all-in-one powerful tool. Downtime is not an option. Panorama9 anticipates potential issues, empowering you to adopt a proactive approach rather than a reactive one. Should problems arise, you will be alerted immediately, allowing you to act before users are affected. Your security's integrity relies on its weakest link, and we’ll pinpoint exactly where that vulnerability lies, ensuring your system remains robust and secure. With our solution, you can confidently navigate the complexities of IT management.

Standardize, secure and scale your IT managed service. Liongard is the only automation platform that gives complete visibility across the stack. This allows you to unleash your team and operate at 10x speed. Logging in manually to manage Internet Domains, SQL servers and all other systems is a tedious task. Unify systems in Liongard for auditing historical data, monitoring critical changes, setting proactive alerts, and reporting across the IT stack. With Liongard's unified platform for automation, you can quickly onboard customers and monitor system changes every day. Liongard's unified platform for automation makes it easier to onboard customers and track system changes daily. Liongard's unified automation platform allows you to access data for business reviews, scoping new project opportunities, and converting customers into Managed Services. Your MSP can be more profitable, efficient, and secure. This includes everything from how you evaluate potential customers to how they protect their systems. Liongard automates the process, minimizing human errors.

Minimize downtime and safeguard your clients' data while reducing expenses. Acronis Cyber Protect Cloud stands out as the sole solution that seamlessly combines cybersecurity, data protection, and management, ensuring the safety of endpoints, systems, and data. This integrated approach simplifies processes, enabling service providers to offer superior protection to their customers at a more affordable price. With cutting-edge cybersecurity measures in place, it features an advanced AI-driven behavioral detection engine designed to thwart zero-day attacks. Additionally, it guarantees dependable backup and recovery options, offering both full-image and file-level backups, as well as disaster recovery solutions and metadata collection for security forensics. The platform is tailored for managed service providers (MSPs), incorporating protection management features such as URL filtering, vulnerability assessments, and patch management to enhance control. In contrast, the conventional array of endpoint protection products suffers from a lack of integration, resulting in greater time demands for management, including tasks like maintaining licenses, installing updates and patches, verifying compatibility following updates, and juggling multiple policies across various user interfaces. By choosing Acronis, service providers can streamline their operations and improve their overall service quality.

The rise of remote work emphasizes the necessity of protecting computers and their stored information. Given the alarming frequency of laptops being lost, stolen, or misplaced daily, implementing full disk encryption serves as a vital initial barrier against potential data breaches. Sophos Central Device Encryption utilizes the strengths of Windows BitLocker and macOS FileVault to ensure the security of devices and sensitive data. This solution offers centralized management and operations provided by one of the most reliable and scalable cloud security platforms available today. With its open APIs and a wide array of third-party integrations, accompanied by unified dashboards and alerts, Sophos Central simplifies and enhances the effectiveness of cybersecurity measures. It also features integrated SASE-ready solutions designed to safeguard your cloud and hybrid networks both now and in the future. These solutions encompass a range of products from Firewalls and Zero Trust technologies to Switches, Wi-Fi, and beyond. Additionally, you can regain confidence in your inbox with advanced cloud email security that shields your team and essential information from threats like malware, phishing, and impersonation. As remote work continues to expand, the importance of these security measures only grows.

Uncover a straightforward single sign-on solution that any business can easily implement without the need for prior infrastructure. Its seamless deployment enhances security through advanced two-factor authentication and is compatible with all web applications, even custom ones. Boasting a remarkable 99.999% uptime Service Level Agreement, it minimizes unplanned downtime to less than 30 seconds each month. Users can extend two-factor authentication to various web applications using methods such as push notifications, passcodes, text messages, or phone calls, simplifying the login process. By eliminating the hassle of searching for login URLs or juggling multiple passwords, this service addresses the challenges of managing multiple web applications. As organizations expand their web app usage, maintaining security, managing expenses, and exercising control becomes increasingly complex, often resulting in poor password practices and heightened security vulnerabilities. Single sign-on effectively mitigates these issues, but deploying such solutions has traditionally been daunting for smaller businesses. Now, with AppID, implementing this single sign-on service is not only effortless but also accessible, allowing companies of all sizes to enhance their security protocols seamlessly.

CyberFox Password Manager is a centralized password management platform designed for managed service providers and IT departments. It allows teams to securely access and share credentials without relying on unsafe practices like spreadsheets or browser storage. Built with enterprise-grade encryption, the platform protects passwords both in transit and at rest. Secure cloud storage ensures availability while maintaining strong data protection standards. Role-based permissions make it easy to control who can view, edit, or share credentials. Advanced security policies help organizations enforce best practices across all users. The solution integrates smoothly into existing IT workflows without adding complexity. CyberFox Password Manager reduces the risk of credential-related breaches while improving efficiency. Its clean interface simplifies password organization and access. The platform balances affordability with powerful security features.