Best Customer Service Software for Sprinklr

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

ItsAlive allows brands to quickly build chatbots and services that will make them stand out. Chatbots allow you to connect with your audience and encourage conversations in Facebook Messenger. Chatbots allow you to automate common questions and connect people to a person when needed using Facebook Inbox and other platforms. It doesn't make sense to have a chatbot that can't adapt to your needs. There are solutions for all your communication problems. You choose the options. Use our intuitive interface to create your bot. No coding knowledge required. Your bot can be published in just a few clicks Add all the content. Drag and drop conditions. Keep your decision trees organized using folders. In seconds, you can deploy your chatbot to one or more Facebook pages. It is possible to test it live and then duplicate it. Translate it. It can be shared. Follow KPI's to see how your chatbot performs. Get great insights into your audience.

AI Chat is a popular solution that many of our clients have used before. They underestimated the amount of work required to keep AI Chat running smoothly and trained. It is not necessary to hire and retain software engineers and data scientists to build it. We do the heavy lifting, so you only need to focus on sharing information and gaining access to your system. Understanding what your customers ask is our specialty. Our AI combined with our Data Scientists are 30-50% more accurate than our clients in understanding their customers' intentions. As customer intents become apparent, you'll want to expand automation use cases, such as feeding the bot with business rules to authenticate users and adjust account settings. You can also have it process returns, exchanges, or refunds.

Get exceptional results with 95% open rate and 40% reply rate. For better results, send personalized, 2-way interactions to every message. Radiance platform was built for ecommerce. Integrating with your ecommerce platform allows you to set up personalized marketing notifications such as order status, delivery status, reorders, upsells, abandoned cart, and more. Your customers can place orders via SMS and FB Messenger with our revolutionary conversational checkout functionality. Radiance Conversation Builder allows you to create rich interactive conversations that engage customers, guide them in their interactions and build a relationship. You can either use one of our existing conversation templates, or create your own.

Automatedly resolve customer service queries at the industry's best rate via messaging, chat, email, and voice. You can effortlessly manage unanticipated spikes and unlimited ticket volumes. Our AI is unrestricted and can simultaneously resolve infinite numbers of tickets. The best AI chatbots can see beyond the phrasing to understand your customers' intentions. We tailor each conversation to the customer and their context, just like a human. This results in meaningful, on-brand interactions that actually solve problems. You can provide exceptional support on any channel. You can provide meaningful and effortless solutions no matter where your customers may be. Relax and watch your customer satisfaction rise.

Our ML engine learns from all customer interactions. StepFunction provides actionable analytics and growth forecasts. Our end-to-end solution adapts to your current state. Growth AI begins with the ingesting of operational data from various systems, including CRM, billing, care/support and product usage. Data preparation is key to step function improvement in business forecasts. StepFunction works with your existing systems of record and doesn't interfere with customer success workflows. Deep dive into your revenue to account new, stable, downgrades and churn. Just a click away are historical trends and future predictions for each cohort. You can get insights in the form risk scores that will allow you to target customers with high scores and recommend actions for treatment. Find out how your customer risk is changing instantly and, most importantly, why it's changing.