Best Customer Service Software for Salesforce Essentials

inSided is the most popular Community Platform for Customer Success and Support. Our Community, Knowledge Base and In-Product Support products can help you reduce churn, deflect calls, and build better products.

ProProfs Knowledge Base software is a knowledge management tool that creates highly-searchable online FAQs to improve customer service and reduce ticketing. ProProfs allows you to centralize all your files, documents, and how-to articles so they are accessible across all devices and platforms. Organizations can easily share vital information to support their sales, customer service, and support teams. It's also a great way to introduce new employees to company procedures during onboarding. ProProfs Knowledge Base increases productivity by making it simple for customers and employees to find what they are looking for wherever and whenever they need it. ProProfs Knowledge Base Software eliminates the need for repeating the same questions.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Your prompt response to the needs and wants of the mobile market. One place to track app performance, ratings and reviews, as well as organic growth. Review management platform and review analytics that save time. Do-it-all ASO solution for organically acquiring users. All parties involved in the development of a mobile app benefit from a single workspace. Reduce time spent on reviews to improve customer support efficiency. Ratings & Reviews Dashboard. All app reviews can be replied to in one place. Automation: auto-translation, auto-tags, auto-replies. KPIs and SLA tracking for customer support. Integration with Helpshift, Salesforce, Zendesk and other help desks. Increase organic installs and rank higher than your competitors. ASO Dashboard with key KPIs. Metrics to measure ASO Success. Trends in keyword popularity. Keyword research automation using real time data with difficulty score, and other keyword metrics. Marketing insights about app visibility. App page optimization tools.