Best Customer Feedback Software in New Zealand

The Voice of Customer engine is a tool that drives company-wide action. This tool was created for CX leaders who are focused on measurable impact, not survey results. An Early Warning System. Act now while it is still relevant. Data can be used to identify customers, cases, and themes that need your attention. Identify the problems before they become problems. Stop chasing lagging indicators. Move beyond anecdotes and evidence. All customers are eligible to provide feedback, not just those who responded to your survey. You can support priorities with data by using executive and cross-functional reporting. You can choose between always-on and quarterly VoC across any combination of channels. Automated theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and areas for improvement. Plan for resourcing, improve operations, and support peers with hard data. Reduce reporting overhead so that you can focus on customers.

Improve customer retention and loyalty by improving the experience in real time with visibility into performance. You can escalate and correct situations as they occur using in-moment feedback. Customers also have problems at the moment. To foster a customer-focused culture and encourage continuous service improvement, share live feedback, benchmarks, and reports with the entire team. Compare results from all locations to establish brand standards. Your front-line staff can understand the customer experience and create action plans based upon real data. To improve employee training's impact, use guest feedback. Focus on the things that matter most to customers. You will be able to make informed decisions about how to improve your customers' experience, including cleanliness, staff friendliness, and food quality.

Fynzo's dynamic business software will revolutionize the way you work and help you deliver exceptional customer service. Let's take a look at our simple-to-use software tools, which will help you optimize your workflow. The Fynzo online survey tools can help you gain powerful insights by creating and sending personalized online surveys to your target audiences. Fynzo's pre-made templates, ease of use, and collaboration options make it easy to create and distribute surveys. You can create, share, and analyze survey results anywhere, anytime. Fynzo's user-friendly offline data collecting feature allows you to collect responses and view them in real-time. Your online surveys can be distributed to your target audience. You can embed them on your website, share them on social media profiles and send SMS invitations to them. Or, you can simply reach them via QR codes.

UserReport is built on two simple widgets: a survey widget and a feedback widget. It can be integrated into your website or mobile app and allows you to interact directly with your users. You can learn who they are, what they want, and how you can improve. The survey installation is easy. Register, add your website, and then put the code snippet onto your website. Then sit back and wait for the results to show up! NPS is a measure of how much you are liked by users and what they think you could do better. Your NPS can be broken down by demographics with UserReport! UserReport has a lot of information that you can get about your users. What age they are, whether they have children, and if they like dogs and cats. Ask away! Google Analytics will tell you what your users are doing on the website. UserReport lets you know who your users are and what they want. Get valuable insights from your users by joining the two!

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

Feedsocio allows you to get feedback, insights and reviews from your customers. Your customers are your best critics. They can tell you the best and worst about your brand. Let customers vote and vote for the next big feature idea. The Public Portal allows customers to vote for ideas. The admin overview will provide all the feedback in one place. Select the most valuable growth plan for your brand. Your customers' feedback will determine the priorities of your growth plan. A simple and visual roadmap will help you share your work process. You can customize the roadmap to match your workflows. The connected feedback portal makes it easy to have conversations with customers.

Continuous feedback is a great way to gauge the pulse of your brand. With the help of feedback data, foster a customer-centric culture. Active feedback management and marketable content can help you shape your company's reputation. When you ask someone (i.e. customer, supplier, agent, etc.) Feedback after an interaction with your company. This feedback will typically be at one or two touchpoints. It can include: purchase order and claim entry, product delivery, check out, service technician visit, and many other things. Each feedback is associated to someone who actually interacted with your company, making it authentic and valuable. Transactional feedback has the great advantage of capturing opinions as they change. People are more likely to change their mind about your organization if they have a reason.

Herald makes it easy to solve customer problems without losing them in CRM, Slack or email threads. You will be able to analyze with great accuracy. Any feedback received from customers on any issue can be recalled. Instantly see every customer who has a problem. Herald consolidates user feedback to streamline and automate followups in order to gain clarity on the customer’s problem. Herald allows product teams to align customer-facing teams on product strategy. Relay decisions efficiently: All account owners can easily be updated about the status of customer-requested feature statuses with one click. Herald makes it easy to capture, organize, and share customer feedback. Receive your customer feedback reviewed by the product team every day. You can easily see the current status of each customer's request. Customers can view the status of their requests in private. You can use completed items as collateral for account expansions and renewals. You can use it to re-engage a prospector churned client who has been lost.

Customers' habits and even customers' behavior began to change in unexpected ways. Pivony was launched when the pandemic struck the world. It is important to evaluate the support requests received from your users. This goes beyond just responding to them. AI-powered technology allows you to identify niche groups of users with similar concerns, issues, and suggestions. Pivony makes it easy to make sense of the thousands upon thousands of text-based conversations across multiple platforms, where consumers are sharing their true opinions. This is your single most valuable competitive advantage. Pivony crawls the platforms you care about to gain insights and identify what customers are talking about your brand, products, and services. Pivony uses an AI-based technology to identify groups of people who are conversing on specific topics. This allows you to quickly reach the person you need.

Canvs AI is an insight platform that transforms open-ended texts from surveys, social media and transcripts into conversational intelligence. It can also be used to analyze product reviews and other information such as product reviews and product reviews. Canvs is used worldwide by some of the most respected brands, research agencies, media and entertainment companies to speed up time-to-insights and deepen understanding of audience. It also reduces the cost of analysis. Automate the analysis and interpretation of open-ended text to quickly uncover consumer insights with deep emotional context and high analytical confidence. Canvs' intuitive and easy-to-use insights portal allows you to quickly explore, filter and compare your findings. You can also generate stunning data visualizations. Automate the coding of attribute, recall, and awareness questions. Quickly identify and categorize sentiments and emotions associated with respondents and responses.

You can capture feedback in seconds, plan future roadmaps and share product updates all within a user-friendly, affordable platform. High-growth teams can use a seamless feedback management process. Your entire team can create a unified feedback collection system that captures all customer insights. Stories in UserVitals contain feedback and insights from various platforms. Get a better understanding of your users, evaluate feature requests, then tailor your solutions accordingly. A road mapping tool helps you organize, visualize, and track the progress of a project in real-time. This will improve alignment and transparency within your team. Filter and group users to analyze cohort numbers. Inform your customers about any product changes based on customer feedback. Your team is making great product improvements. Your customers should be able to see them. Introduce custom widgets and changelogs. Participate in every stage of product improvement.

Get better product decisions by coordinating the voices of your customers. Birdie allows product-related employees to centralize and categorize feedback from multiple sources in one place. With the help of AI, they can also gain insights. Our platform helps product-centric companies better understand their customers at scale in order to develop product strategies that increase acquisition, conversion, retention, and profit. Our SaaS platform combines cutting-edge AI technology with human expertise. This gives product teams a superpower: listening to millions upon millions of customer feedback, prioritizing key features, optimizing product positioning, identifying emerging trends, and monitoring competitors. Based on customer feedback, you can make better product decisions and prioritize your roadmap. Using the words of your customers, refine product positioning and create key messages that resonate with your audience. Spend your time talking to customers and less time analyzing data.

Copilot is a tool for product-led growth companies that collects, analyzes, and drives user insights at scale. In seconds, you can set up feedback infrastructure. Create a feedback experience that encourages users sharing more. Monterey can be integrated into your daily routine. All feedback can be consolidated, so your product and engineering teams don't have to spend endless time tagging and categorizing feedback. This will allow them to spend more time with users and ask engaging questions. Stop looking for hidden gems within customer feedback. You can quickly make sense of large amounts of data. Give product, support, or user research teams a powerful kaleidoscope that zooms in and out on the data points that are important.

Each idea has the option for users to leave comments. These comments can be answered directly from the Idea dashboard. The Idea dashboard is the central place to search, filter and track all ideas that are coming into IdeaPlan. Your app allows you to gather feedback, display your roadmap, communicate new product launches, and collect feedback. Your app is always available to users. Our Product Experience Platform is the ultimate tool for product teams to create value and solve problems for customers. We empower teams to create products that customers love by providing tools for customer insights, prioritizing ideas and planning roadmaps.

You can easily create stunning Loom videos. The user does not need a Loom account or a browser extension. Do you need to embed question on more than one site? We can help. You can manage the look of your Question embed. Choose from our pre-designed themes. Choose from our HTML embed, react package or go custom and implement via our API. Send your users an email address or unique identifier. Receive notifications of new submissions. Send them wherever you like. Question supports more than 20 languages and adapts to your website automatically.

Syncly's AI feedback analysis instantly categorizes and reveals negative signals hidden in feedback. Centralize your feedback, and take proactive action based on real time insights to elevate your 5-star customer experience. Use automated tagging to confidently categorize even in the face of an overwhelming influx customer feedback. Our AI model allows you to identify real issues that might not be as high as a CSAT. Identify real-time critical issues and explore top revenue influencing issues, as well as sudden peaks and drops. Use our analysis to quickly assess the top 10 negative reactions. Check out the top topics to empower your team and focus on what matters. Instantly visualize customer trends using charts. Detect anomalies and share them instantly to align organizations. Use a full-view dashboard to gain insights and make decisions for a consistent five star experience.

AI-powered automation can save you up to 220 hours per month in your feedback collection, analysis and feedback-to task creation. Build what your users want and will pay for.

It is now possible to understand the wants and needs of consumers in great detail. Too often, teams create products and experiences based on best guesses, outdated insights, and legacy consumer behavior. This leads to business risk, as dissatisfied clients churn and innovation stagnates. Growth & innovation also grind to a stop. Any product or service that does not meet the rapidly changing needs of consumers is discarded. Real-time feedback from 120+ sources and integrations feeds into one platform to provide you with an overall view of the customer experience. Prioritize your roadmap confidently, based on the wants and needs of consumers. Transform the customer experience into loyalty and reduce churn. Re-shape your campaigns in response to real-time feedback from consumers.

Real people. Real reviews. Real reviews. Feefo takes the guesswork out growing your business and creating the best customer experience. Feefo gives insight and tools to help you build relationships, improve brand reputation, and make informed decisions about the future. Feefo gives you the technology and support you need to connect with customers, generate great results, and have a clear view of your business. Feefo is powered and managed by a dedicated team made up of business experts, inventors, creatives, and business professionals who believe they are part of something special. We value integrity and don't have any ulterior motives or hard sells. We are simply here to help businesses of any size to establish trust with customers, provide better experiences, and achieve success. We are here to help you every step of your journey.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

While businesses know that experience is a competitive advantage, many aren't moving the needle. Revenue goes down, while customer scores go up. Why? Old, inefficient techniques such as monitoring apps and feedback collection can distract you from the important things. InMoment was created to change this. InMoment is introducing the Experience Improvement (XI), a movement that will transform the way your company approaches business initiatives. Businesses can use a unique combination of technology and human expertise to create profitable and effective programs that improve customer, employee and business experiences. Experiences are personal and emotional. They can be dynamic. It's the hardest part of your success. Find and prioritize the most important, emotional moments that will connect you with your most valuable customers and help you grow them.

Know your customers. Salesforce has created customer experience management specifically for Salesforce. Place customers at the heart of your business. To get 360-degree views of customer experience, seamlessly connect feedback data and Salesforce data. Salesforce stores feedback data so it is always current and can be used to make changes. Respond quickly to time-sensitive feedback and make the organizational changes that are important. You can improve your customer experience in days and not months. GetFeedback makes it easy for Salesforce experts and novices alike to create a CX program that works. Trusted worldwide by more than 10,000 top brands

In minutes, you can create an account and begin collecting feedback via feedback boards. Everything works fast and everything is done in seconds. Upload logos, change brand colors, and add emojis to make Hellonext your brand. Everything is designed with you at the center. This is the most exciting part. This is where you share your feedback board with customers to begin gathering feedback. Check out our integrations directory to find prebuilt integrations for popular platforms, plugins, or API. You can create your own feedback boards to serve as your product's suggestion boxes, bug reporting tool, or simply your own feedback board. It's simple enough to use and easy to manage. Visually show your customers what you are doing. Let your business leads know why they should choose you. You can also customize Roadmap to become your sales driving tool.

Real-time alerts allow you to respond to customer feedback and close that loop efficiently. You can see what customers say with data analysis, visualizations and taxonomies that are tailored to your company. To create champion employees who thrive on customer satisfaction, collect, analyze, and respond to internal feedback. With proactive communications, you can create a seamless delivery system. Reduce call center volume and foster a culture that cares about customers. Digital-first approaches can reduce operational costs. Easy capture multi-channel feedback at any stage of the customer journey. With listening posts, you can reduce cart abandonment and hear from the'silent shoppers'. Real-time feedback can help you prevent churn and improve your service. Tenant needs can be addressed faster and complaints volume and complexity reduced. Reduce inbound calls while keeping customers informed through proactive communications.

By offering a solid location marketing solution, you can help businesses maximize the high ROI of 'Near Me" conversions. Uberall allows your company to directly impact the online-to-offline journey and generate recurring revenue. How can you help your clients win local customers when 4 out 5 people search online before they visit a store? Uberall allows you to create a complete 'near me brand experience' for your clients and opens up new revenue streams. Real-time management and reporting of store locations across all search engines, mapping systems, media channels, and other channels that drive sales. Social reviews have a direct impact on local sales. Engage consumers on all platforms, in real-time. Convert online searches into in-person sales. Optimized store pages will increase SEO for every location.