Best Customer Feedback Software for Trustpilot

Combining powerful AI and the best methodology in the world in a super easy to use online software. Responsr has readymade templates, reports, and customer dialogs for your industry. Start saving customers immediately by creating your profile! Responsr automatically sends mini-surveys (2-3 question) at a frequency that suits both you and your customers. The included services allow you to get feedback and take action if necessary. Responsr provides a customer service system for your entire company. You can also compare your results with others in your industry. A smart feedback system that enterprise companies can afford. Start right away with pre-made dialogues and reports to help you use feedback to drive customer satisfaction.

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

AI will automatically consolidate and transform all your customer feedback into actionable insights. Consolidate feedback scattered across all channels and team (sales, customer success, support). Never miss another valuable insight. Save time by automating the feedback analysis process. You can easily measure whether your latest release has caused happiness or complaints. Understanding the timeline evolution of an issue with each iteration. Identify emerging trends and customer pain points that are on the rise. Validate topics that are important to your customer segments. All feature requests are counted and tagged automatically. Advanced sentiment analysis makes them even more powerful. Your customers' feedback can help you understand how your product updates have solved a problem, or improved a particular pain point. ClientZen allows you to answer questions faster so you can concentrate on the vision.

NLP can help you discover bugs and UX issues in your customer feedback, receive instant Slack notifications for any feedback topic and analyze 65+ feedback sources. Instant detection of bugs in customer feedback. Anecdote tracks all customer feedback, from App Store reviews to Support messages. We are on the lookout to hear any mention of bugs. Our proprietary natural-language processing engine provides the most accurate clusters based on your customer feedback. This is supported by secure processing on-premise to guarantee the security of customer data. Activate real-time notifications of key customer feedback insights, anecdotes and team emails. Set the frequency and search terms. Our search tool will sift through all of your customer feedback from support to reviews to find what you are looking for. Perfect for product research or validating hypotheses.

While businesses know that experience is a competitive advantage, many aren't moving the needle. Revenue goes down, while customer scores go up. Why? Old, inefficient techniques such as monitoring apps and feedback collection can distract you from the important things. InMoment was created to change this. InMoment is introducing the Experience Improvement (XI), a movement that will transform the way your company approaches business initiatives. Businesses can use a unique combination of technology and human expertise to create profitable and effective programs that improve customer, employee and business experiences. Experiences are personal and emotional. They can be dynamic. It's the hardest part of your success. Find and prioritize the most important, emotional moments that will connect you with your most valuable customers and help you grow them.