Best Customer Experience Software for Microsoft Excel

Jotform has been trusted by more than 18,000,000 users around the world. It is an all-in one platform that provides powerful tools for data collection and management. You can create digital forms and surveys for any business without any programming. You can create your own form or use one of the 10,000+ pre-made templates. Advanced features such as conditional logic, autoresponder email, and 100+ integrations to popular apps allow you to go beyond the basics. You can make the most of your data with Jotform PDF editor, Jotform Report Builder, and Jotform Approvals. Turn your responses into PDFs or visual reports. Jotform allows you to collect the data you need in order to grow your business. Create an online store with Jotform Store Builder — no coding required. Sell products, services, and subscriptions; collect donations; and receive payments through one of our 30+ supported payment gateways.

Partnering with Salesforce, Titan Forms and Apps are a game-changer in the industry, making the world’s number #1 CRM accessible, and effortless for anyone to use. At the touch of a button, and with zero code, experience strength, speed, and agility for Salesforce Forms and your business processes. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms and applications for Salesforce cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build beautiful web portals, sign documents, generate docs, send surveys, automate contracts, fill out Salesforce forms, and so much more in just a few simple clicks. No code required and with our new AI assistant you can build even faster and with fewer errors. We are the only product on the market that empowers you to send data to Salesforce and pull it back in real-time without any development or added expense. Our customers and partners are the heartbeat of Titan. If you need a feature, simply request it via our Titan X Lab and we will consider it for our roadmap! So what’s stopping you? Schedule a demo today.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

FROGED is a product success platform that helps companies improve their onboarding, provide proactive customer support and increase retention. It was designed by SaaS for SaaS to nurture customers throughout their entire lifecycle resulting in reduced churn and higher engagement. Using customer behavior segmentation, you can personalize the customer experience with product flows, knowledge base, email campaigns, in-app messages, a custom widget, live chat and more. You can also create A/B testing, NPS surveys and retargeting campaigns. Put your CS team and agents in the drive seat with the ability to manage customer conversations, contact behavior and attributes in one place. Our tech stack is adaptable with over 2K+ integrations including WhatsApp, Jira, Google, Zapier, Segment, Twilio, Facebook Messenger to name a few. Explore FROGED's limitless possibilities with a 7-Day FREE TRIAL today.

Spotler CRM, formerly Really Simple Systems, is a powerful CRM system designed for teams that are growing and working in B2B. Spotler CRM gives your sales team everything they need to manage prospects, customers and sales without letting technology dictate their strategy. The CRM system is also equipped with integrated email marketing modules and customer service desks and can be accessed anywhere from desktops, tablets, and smartphones. The CRM is designed to be easy to set-up and easy to use. This allows you to train your staff in minutes so that you can focus on growing your business.

Botbox is a platform designed for small and medium-sized businesses to help them to onboard customers seamlessly and automate acquisition/retention via the most popular messaging apps. Smart triggers and automation make it easy to keep customers informed about your products and services via the most popular messaging platforms. Pre-built chatbots can reduce churn by 600%, increase sales, and help you increase sales. You can use chatbot templates or create your own. All you need to do is click and publish on the Website, Messenger, and WhatsApp. Botbox API allows you to connect to the apps you love to increase productivity. You can easily manage, request and design new HSM templates, opt-in users and manage your WhatsApp notification campaign without having to rely upon the IT department. Reach specific user groups with the most relevant information at the right time. Automate engagement. Analyse behaviors to set triggers.

Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences. Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media. There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance. The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting. The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.

Don't get boxed in. Amity adapts to your company. Show your customers the daily value of your product and give them reasons to come back. Understanding your customers' success and how your product can help them achieve it is key. You can understand your customer's motivations for the upsell, and be able to position yourself to increase it. Amity gives you real-time insights that are tailored to your business. SmartPlaybooks™, enables your team's to take the right action at just the right moment. Leaders have the information they need to predict growth with management reports and dashboards. Amity combines data from your website, mobile apps, and billing systems with data stored in your CRM, email marketing, and support ticket systems to give you a complete picture of your customer lifecycle.

SurveyXact surveys are used by many companies to collect data. These companies often find it advantageous to automate data collection with SurveyXact's API solution. SurveyXact is the Scandinavian leader in creating questionnaire-based surveys. It is easy, secure, flexible, reliable, and guarantees to uncover new knowledge in a way which creates results. Our experienced employees are available to assist you if you have any questions. Our employees have more than 30 years experience in all types of questionnaires, both for government and private-owned companies. Our support staff are experts in SurveyXact and can help you out. We are available to answer your calls every weekday so you're never alone. You also get access to our courses when you purchase a SurveyXact license. It's easy to start your own surveys. The Scandinavian's most popular survey tool is used in numerous governmental and private-held organizations of all sizes, in all areas.

Groopit provides actionable insights through the aggregation of data from multiple platforms and disciplines, including sales, success, support and marketing, as well as all employees who interact with customers. Groopit gives everyone a comprehensive view of the data, allowing them to see patterns and anomalies. View, search, and send data in real-time from employees to empower everyone. The Groopit API allows you to easily integrate data into Excel Power BI Viva and countless other enterprise systems. Groopit provides Single Sign-On (SSO), advanced privacy and security, as well as HIPAA enabled data protection. Join 10 employees or 10,000 in sharing real-time data, including competitive intelligence, feedback on products, sales insights, customer voice, and any other data necessary to inform a business decision. Data sharing Workflows combine data fields to make sharing real-time easy - images and locations, tags, text numbers, dates & times, drop-down tables, flags, and tables. Make sensitive data hidden.