Best Customer Communications Management Software in China

Digital workflows can streamline client interactions. Manage client interactions in a streamlined way. Client interactions that are stuck in silos and require significant manual intervention can be brought back to order. Moxo is a client hub that allows you to manage client interactions using modern digital experiences. It creates repeatable, sequenceable steps using pre-defined client actions and internal user actions. Moxo offers integrated document collaboration, video conference, digital signature, messaging and more. To ensure that participants only take the actions they are supposed to, you can designate and manage permissions. You can manage continuity with progress tracking, audit trails and virtual data rooms. Real-time insights allow you to track performance. All interactions can be tracked with a searchable paper trail. Moxo is designed with the highest level of security and compliance, including SOC III and GDPR.

Umanest simplifies property management, allowing for faster organic growth. You can turn happy tenants and landlords into brand advocates so you can concentrate on growth. You know the work involved in managing a single tenant. You put in a lot of effort to provide a high-quality residential property management service. Sometimes things don't go as planned and you don’t know what the problem is. It is up to you to guess if your clients are happy or mad. Our customer satisfaction management system gives you the assurance and confidence that client issues will be discovered quickly - as they occur - which allows your team to dig in with a solution, have a conversation and resolve their concerns. Your property management service will run more smoothly, and hidden issues are brought out into the open so that they can be resolved.

All channels can be accessed from one dashboard. Send promotional broadcasts with Official WhatsApp API to increase your sales. You can automate abandoned cart recovery, send order notifications, verify cash on delivery orders, and verify cash using WhatsApp. DelightChat is a customer service tool and marketing tool that's specifically designed for eCommerce brands using WhatsApp, Instagram, or other modern channels. This tool can be combined with WhatsApp marketing to give you everything you need for your D2C brand. You can save time and have peace of mind knowing that you never miss a customer query via any channel, including WhatsApp, email, FB & IG Comments, Messenger, Instagram DMs and live chat. Send broadcasts to your customer's list using the Official WhatsApp API. Brands are seeing a 26x ROI on WhatsApp marketing spending and 7.1x more conversions than email due to WhatsApp's high deliverability and read rate.

Organizations are reviewing their communication strategies in light of digital transformation and a renewed focus upon customer experience. There is no time for manual data assembly, overcrowded templates libraries, or clogged print streams. Information must be delivered to your customers exactly when they need it, in whatever format they prefer. Hyland's flagship product for customer communication management, Content Composer allows you to create automated, rule-based correspondence and maintain the personalization, interactivity, and personalization that are essential for a great customer experience. Customers expect more from insurance companies as technology evolves rapidly. Insurers expect to be able to communicate with their customers via the channels they prefer.

Streamline customer communication and build better relationships with URVA Connect - the omnichannel platform that centralizes conversations from messaging service, like WhatsApp, FB Messenger, Instagram DM, SMS, and more, all from a single interface. URVA Connect makes it easy to manage and respond to messages, with no loss of data when team members change. URVA Connect offers a platform that helps you enhance customer relationship, keeps your business in sync and make things easier when it comes to updating your deals and policies.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

Sociocs allows you to communicate with customers. It is a shared inbox that supports Twilio SMS (including bulk message), Google Business Messages and Google Review Management, Telegram and WhatsApp Business, Website Forms, Telegram, WhatsApp Business, Telegram, WhatsApp Business, Website Forms and Click to Chat by text/SMS plugins. It can also integrate with Zapier (and other platforms), to automate workflows with other systems.

Connect with your customers through a conversational platform that allows for multi-channel communication. Connect with site visitors using voice, live chats, two-way texts, video, social messaging, and more. Works on any website and can increase conversion rates up to 75% Add a virtual phone system and a business line to your personal phone by using our mobile application or web portal. Set up IVR, create your call flow, and enable call-forwarding to ensure that no customer calls are missed. Connect with your customers by sending SMS text messages. It's convenient and easy - clients can send text messages from your website by using Voizee widget, and you can take over from there. Centralize all your customer conversations in one dashboard, regardless of the channel.

Rasayel, a Meta Business Partner, is committed to solving real-world communication problems faced by businesses. The platform focuses on WhatsApp to capitalize on its wide adoption and conversational nature. This allows businesses to quickly & personally connect with their customers. Rasayel's communication platform offers a powerful feature set and deep integrations that combine modern & innovative capabilities with ease of use. Rasayel’s shared team inbox allows you to manage your customer conversations via WhatsApp, ensuring high-quality conversations and delivering exceptional customer experiences. Here are some highlights: - Quick 3-minute sign-up - Shared Team Inbox and 2-way messaging WhatsApp Chatbot - WhatsApp Flows : Operational Notificational and Promotional Flows - Campaigns Reporting & Analysis - Bulk Messaging & Broadcasts on WhatsApp - Open APIs & Webhooks - Automation: AI & Bots - Mobile apps

Chat2Desk, a chat room for businesses, is an online chat application. It helps businesses to improve their interaction with customers and attract new ones. You can also automate and improve processes with the service. Chat2Desk offers omnichannel communication. You can add all popular messengers, social networks and other platforms in one window. This makes it easy for customers to contact your company. Chatbots, such as those that use AI, automate communication and answer standard questions from customers. Chat2Desk has an online chat widget on the website so that customers can quickly get the help or information they need. Open API allows you to connect to CRM tools and other tools.

Quadient Inspire allows organizations to create and deliver compliant customer communications across all channels and digital media from a single hub. Quadient offers flexible cloud, hybrid, or on-premise deployments. This allows companies to avoid being locked into outdated infrastructures that won't allow them to future-proof their communications. Inspire provides comprehensive support for Red Hat®, OpenShift®, and makes it easier to develop, test and deploy Inspire in private or public cloud environments. This allows you to bring your communications to market faster and with more flexibility. From a single interface, quickly create communication templates for all of your digital and physical channels. Drag and drop design allows you to quickly create powerful communications that share content and messages across multiple channels.

Only messaging channels can provide customers with continuous, convenient, and ongoing conversations. Only Conversocial can provide your brand preemptive, one to one, and scalable conversational CX. Join the top brands around the world who believe in the power and potential of messaging. Conversocial can help you care for your customers. Conversocial makes it easy to resolve service-related issues and increase brand loyalty. Conversocial can help you acquire more customers. Adaptive automation drives commerce by delivering memorable customer experiences and boosting sales. Engage more customers with Conversocial You can retain your customers by sending targeted messages and creating personalized customer experiences through messaging channels. One Conversocial partner used Notify to initiate over 2.5 million two-way conversations. The average open rate was 78% and engagement rate was 8%.

Tungsten Communications Manager is ideal for any outbound communication, including contracts, proposals and insurance documents. It puts your line of business managers in charge of their correspondence. Documents can be delivered via e-mail, digital or social channels with minimal IT involvement. This solution is a key component of your digital workflow transformation initiatives. Automate workflows, standardize business processes for customers and integrate seamlessly with legacy systems and core enterprise apps. Deliver personalized, rich-content communications by leveraging data and preferences in order to maximize cross- and upsell opportunities. Create and manage tailored communication with a single platform which gathers data from multiple sources, saving time and increasing efficiency.

DocPath's document management software is designed to manage customer communications and document output. Below are some of the many benefits DocPath offers in these areas for each of its main business processes: Improved corporate image and client communications via targeted TransPromo messaging, high-quality documents and online document generation and distribution. Merging of document models (contracts and BOLs) Each template can be customized to the client during document generation. Toner saving and print control One product for batch production, Web environments, and other uses. Integration with document managers: Documentum and FileNet, etc. Integration with major ERPs: JD Edwards SAP, Oracle, and more. Flexibility in all processes DocPath solutions can be scaled to meet your company's requirements.

Automated digital customer communication and online payments services can help you achieve better results. Transform communication processes into intelligent conversations. Encourage self-service. Get paid faster. Secure, personalized payments via the right channel at the best time. Our team is available to answer your questions and help you meet deadlines. Encourage self-service actions and environments. Automate follow-up applications to increase customer satisfaction. Automate follow up actions using predefined rule-based schedules. To get the best results, use the self-learning algorithm. You will have permanent and real-time insight into your behavior and results.

Re:infer unlocks conversational data's power for everyone. Re:infer gives organizations the ability to quickly and efficiently create intelligent products, services, and workflows. Businesses are constantly under pressure to improve. To be more responsive and agile, enhance customer experience, reduce costs, and be more efficient. Every year, there is more to be done with less resources. Conversations are crucial in customer journeys, business processes and emails. Every conversation contains valuable information about the customer, your products, processes, and their needs. Find out what is causing your company to slow down. Automate transactional conversational work and eliminate inefficient requests. Your automation and workflow tools will have the structured data they need in order to achieve digital transformation goals.

Increase efficiency, compliance, personalization, and personalization of all regulated customer communications. Messagepoint is unique in its ability to manage complex content in regulated, personalized communications. Our customers respond quicker, have greater empathy, and enjoy consistent customer service across all channels. All this while maintaining compliance and accuracy. Non-technical business users can take control of customer communications. Automate the creation and updating Medicare communications. Intelligent control of your content allows you to deliver compliant, personalized and optimized customer communications via any channel.

The CCM concept encompasses all components that help a company manage, organize, and improve its customer-related communication. We are primarily concerned about transaction-oriented communication in our context. Communication initiated by a business transaction. Customer communication management – CCM includes the creation and delivery of customer messages, correspondences, account statements, invoices, and other information. It is essential to manage the increasing volume and quality of customer communication from both an organizational and technical perspective. On the other hand, it is crucial for customer loyalty and a well-functioning customer relationship. This includes the proper use of various media to reach the customer via the preferred digital or paper-based channels.

Customers expect seamless, personalized interactions with you on every channel. This is not possible if your customer data is scattered in legacy systems or if communications are served by multiple point solutions that were integrated over time. It's inefficient and costly, and it's not sustainable. DataOceans Oceanus CCM platform allows you to access data from existing systems to create and deliver highly personalized, compelling interactive communications. This includes statements, bills, invoices, and more. It can be used across all distribution channels, including print, online, interactive PDF, mobile alerts, and mobile notifications. It improves customer interactions, which increases loyalty and long-term business growth. Additionally, it drives cost-efficiencies that make it affordable. Our solution has been used by hundreds of clients. We know how to design and deliver effective communications.

ALAN Systems is a trusted supplier of IT services and products on the global market. ALAN Systems has companies in Poland and Austria. We have been creating IT solutions that are tailored to our customers' needs since 1999. We invest in our employees to ensure they can create the most current IT solutions and adapt them to modern trends. We offer comprehensive support to our customers in order optimize their business processes. We offer software integration and testing, as well as design and testing of software systems. We offer training and maintenance of IT systems, as well as data transmission security. Our customers can focus on their core business by having this service. We are proud to be a Polish company located in Silesia, Katowice and Rybnik.

CCM Gateway is a next generation solution for managing and archiving transactional customer communications. It supports the most popular enterprise content management systems, as well as document and archive platforms from Alfresco and Microsoft. This tool supports universal print-stream archiving across all industries and business applications. It can classify, transform, index, and store high-volume documents of almost all types. The solution supports a wide variety of source document formats, including AFP, Xerox Metacode and PostScript. Customer communications and universal print stream archive across formats and types. Accepts a wide range of source document formats. Migration of archives to more cost-effective and modern platforms. Transform, index, and load print streams to platforms like Alfresco or SharePoint with compression rates up to 95%.

This powerful, end to end solution significantly improves your ROI across the entire communication lifecycle. Sefas is the only customer communications management solution that integrates all digital and print formats. We are market leaders in ingesting all communication, standardizing it, controlling the entire production process, and we are also market leaders. We help you understand your customers to better serve them and improve their experience. Customers expect seamless customer experiences throughout their customer journey. Sefas' Omnichannel Customer Communication Management Solution makes this possible.

CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.

Cincom Eloquence, a customer communication management (CCM), solution, gives you the tools to design and deploy documents. Eloquence helps you create a better customer experience, while reducing risk and time, and costs associated CCM processes. It also improves your brand image and increases revenue. Customer communications management is a great way to build new customer relationships and maintain existing ones. It allows you to tailor content to customers most likely to respond. For improved personalization, combine easy data acquisition from core business applications and databases with powerful rules engines. Project scalability is possible, from individual document generation to large-scale projects. Integrate with core applications for seamless processes

AI seamlessly adds data-driven actionable insights to their digital and online assets to help them understand, predict and influence how billions of people shop offline. This technology is only limited to ecommerce, which represents 20% of retail. Cosmose empowers the remaining 20% of stores so that they have a fair chance of success. Cosmose AI is able to analyze offline behavior and make highly targeted recommendations for advertising and marketing. Cosmose AI can help offline stores predict, predict, and influence shoppers. All this seamless (no hardware required, no installation), precise (2m accuracy), and everywhere (1B smartphones, 360K stores). Cosmose is available to consumers through partnerships with over 400,000 apps. They don't need to do any additional actions to reap the benefits of Cosmose. Cosmose AI is compatible with all online media platforms. WeChat, Weibo and Line, as well as Google and Facebook.