Best Conversational AI Platforms in Australia

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

You can serve all potential customers that visit your website, increase your turnover for offices and businesses, and take advantage of sales opportunities. The chatbot for sales offers information, solves questions, and gets contact information. They will then send you the information immediately so that you can call them. You will see results from the first day. Give information about your products and services. Convert visitor traffic to your site into potential customers. You can link with google analytics to track traffic. The platform allows you to manage contacts. Your website will now be the main source for sales for your business. The ATP chatbot allows you to capture all potential customers visiting your website 24 hours a days. It is easy to use once you register. You can create your chatbot and copy and paste the installation code to your website. Then you will start receiving contact information (name, phone, and email). The chatbot will greet each visitor and start a conversation.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

AWS Chatbot, an interactive agent, makes it easy for you to interact with your AWS resources via your Slack channels or Amazon Chime chat rooms. AWS Chatbot allows you to receive alerts, run commands that return diagnostic information, invoke AWS Lambda function, and create AWS support case. AWS Chatbot facilitates integration between AWS services, your Slack channels and Amazon Chime chat rooms. This makes it easy to get started with ChatOps quickly. You can receive notifications and issue commands in your chosen chat rooms or channels with just a few clicks. This allows your team to work together without having to switch contexts. AWS Chatbot makes it easy for your team to keep updated, collaborate, respond faster to operational events and security findings.

Rasa is the only serious option for building mission-critical AI assistants. Machine learning powered open source Rasa Open Source is an open-source machine learning framework that automates voice- and text-based assistants.

Our AI Chatbot and Voicebot platform will help you improve customer experience. Floatbot, a hybrid platform that allows for the development of both Chatbots and Voicebots within hours, is one of very few worldwide. Automate 80% of your call center operations using hybrid Voicebot/Chatbot. Enhance your customer experience and improve your CSAT score. Our AI Chatbot platform and Voicebot platform can help you improve customer experience. Floatbot, a hybrid platform that allows for the development of both Chatbots and Voicebots within hours, is one of very few worldwide. Your response to their voice. Speech recognition in vernacular languages is available on the Floatbot platform. 10 languages, 100+ dialects powered by 100,000 hours of voice. You can create your own chatbot workflows with Voicebot Floatbot's No Code platform. It allows for rapid development and deployment using an advanced bot builder.

Let's face the facts, sales managers don't have time or desire to review hours worth of recorded sales conversations. Or role-play for 1:1 coaching. Ad-hoc listening to pipeline calls is limited to a single opportunity. Sales coaching software can give your sales team the boost they need. Our AI-driven sales coaching software reminds reps about the points they haven't covered, challenges them with hardball questions, then gives them feedback in real-time, so they can make improvements on their own. Managers have real-time insight into their team members' performance and can adjust subsequent coaching programs accordingly. Rapidly acquire knowledge for new products, target markets, and new strategies

Create an AI chatbot to increase your ROI and automate customer support by 80% in just 2 months. Create intelligent virtual assistants for your websites and facebook pages. Automate your chat and provide real-time assistant to attract customers. Chatbot allows you to engage customers with your brands. It also helps you build relationships with customers by providing personalized and interactive content. Asking contextual questions can help your customers generate qualified leads. Messanger chatbots allow you to reach your prospects 10x faster. Botsify allows you to create multiple chatbots at once and use them for different tasks. This is a great way to handle multiple tasks at once. Botsify chatbot is able to handle all types of customer support. Virtual interaction with customers is made easier by automating conversations with multiple features.

Upload multiple file types including images, videos, websites and more. Speak to Dante instead of typing and listen to his responses. Share with friends, embed in your website, and create a chat bubble. All it takes is a single click. Dante prioritizes the security of your data. That's why we only store content on secure, encrypted AWS servers. You can customize your base prompt, give the chatbot a personality trait, add a name to it, and set instructions on how to answer questions in a creative and fun way. Dante can transform your website. It's easy to add: just train your AI model and select whether you want an iframe embedded or a chat bubble added to the bottom-right of your website.

Complete conversational AI toolbox for customer service teams to provide top-notch service to their clients. Smart AI chatbots – to automate repetitive customer service calls with smart visual chatbot builders, and increase the productivity of your human team. Live chat CRM - Manage all your channels (websites, Facebook, SMS, and Telegram) with one chat app. You can also track the history of every customer communication. Conversational intelligence - To find the right words to communicate with every customer, increase sales, and increase CSAT using conversational AI. Analyze conversations to predict conversions, and reach out pro-actively. We believe that friends don’t need support tickets in order to help each other.

Accelerate sales and streamline service delivery with OnceHub's cloud-based online appointment scheduling and digital engagement platform. It makes light work of scheduling and managing meetings by allowing prospects and customers to book times that suit them and you team, right from your website or a hosted booking page. Pre-meeting information collection, lead qualification, routing, reminders, and follow-ups are automated, so your business is there to meet and greet everyone 24/7, even if your team isn't. You can also expect: • Pre-designed, customizable booking page templates and themes for embedded chatbots and forms • Native and third-party integrations to all widely used calendars, video conferencing tools, CRMs, and more • Resource pooling for improved efficiency when fielding meetings across teams of any size or location • Chatbots and interactive forms to replace static contact forms and traditional lead capture tools • Options to switch to live chat and instant video calls when the opportunity is too good to risk on a future-dated meeting • Analytics to identify trends and engagement rates, as well as manage team performance • Security in line with global regulations on privacy and data protection

Wati is an end-to-end WhatsApp API solution for SMBs. Using powerful chatbots, APIs, integrations, and customer intelligence capabilities, WATI enables efficient sales, marketing, and customer support. With over 6000 brands across 78 countries using WATI, our customers have generated $35M in sales, increased customer acquisition by 72%, improved customer satisfaction by 87%, and reduced support costs by $10K.

ZoConvert allows you to create your Facebook messenger bot within minutes. It's simple and smarter to market, sell and support. ZoConvert allows you to create your Facebook messenger bot within minutes. Easy and smarter marketing, sales, and support are all possible with ZoConvert. ZoConvert doesn't require you to be a programmer or a coder to get started. ZoConvert bot is very easy to use, doesn't require you to create complicated ad campaigns, and is extremely cost-effective. No programming required! It was never easy to convert Facebook users into subscribers. You can grow your subscribers exponentially without asking people to like your Facebook page. Connect with users via their preferred chat app, the messenger. Followers of your page will only be notified when they subscribe to the messenger chat. ZoConvert allows you to earn 5x more per existing users than email.

Have you tried doing it yourself? Maybe you should think about hiring professionals instead. SalesMachines has a range of AI models and Conversation packages that are easy to use and smart, just like SmartPhone calling plans. We are always updating our AI models, just like Apple updates their Smartphones. Our aim is to offer the best AI models and conversation plans. Our AI is powered by OpenAI's GPT 4 Turbo Technology. It uses advanced systems to provide safer and more helpful responses. We constantly improve our machine learning models to enhance your projects. Our AI can have natural and adaptable conversations without complicated programming.

Ideta allows companies to create their own chatbot/voicebot using no coding. You can also design your chatbot as you wish. You can change every aspect of your chatbot's visual appearance to match your website design. Your bot can be deployed on multiple communication channels, including Facebook Messenger, landing page, Facebook Messenger, and a phone number (Twilio ...), Microsoft Teams, etc. Any software can be connected via API without any coding. You can connect to any software via API with the best Natural Language Processing tools (Dialogflow and Luis, Watson ...)) and easily switch between them.

Introducing Microsoft - Copilot Studio. It is a low-code platform that allows users to customize or create their own copilot with advanced conversational capabilities. These include custom GPTs, generative AI plugins, and manual topics. With Copilot Studio, users can easily build, deploy, analyze, and manage standalone copilots and customizations, all from a single web experience. The software-as-a-service (SaaS) nature of Copilot Studio means that all the content created is instantly available. Copilot Studio is based on Microsoft Power Platform technologies and Power Virtual Agents and works well with other conversational AI technologies from Microsoft such as Azure Cognitive Services, Azure Bot Service, and Microsoft Azure OpenAI Studio.

What is workativ ? Workativ is FREE no-code platform for companies of all sizes to build a conversational ai chatbot with app workflow automation in minutes. Features - Chatbot Builder Create Multiple Chatbots FAQ Builder App Workflow Builder Multi-Step App Workflows Bot Marketplace (Pre-built Bot templates, App Integrations & App Workflows) Bot training, testing, logs, performance dashboard Approval Management On-prem App Connector Chat Channel Integration (e.g., MS Teams, Slack etc) Chat Widget Live Agent Handover (e.g., MS Teams) Bot fully customizable using No-Code. Digital Onboarding 70+ App Integrations Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box automation marketplace with 600+ pre-built app workflows for the chatbot.

Headquartered in Silicon Valley, Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to several billion users across popular messaging channels such as SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype and many more. Our Single API solution for 30+ messaging channels has enabled businesses to easily integrate 1-way and 2-way messaging on WhatsApp with fall back to SMS connectivity in over 225 countries with multi-channel auto routing option. Additionally, Gupshup Bot platform supports over 36,000 bots and can easily handle WhatsApp FAQ Bots with live agent handoff for various customer support use cases

Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots. It is an open source project, based on the MQTT protocol for the messaging. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents; • Dashboard with real time analytics; • Knowledge base.

DeftGPT, the upgraded AI tool, offers free access with daily limits and paid plans for unlimited use. Available globally, it provides instant browser-based information access. DeftGPT boasts various features to enhance your productivity and creativity. From real-time text generation and AI art creation to document analysis and team management, DeftGPT offers a comprehensive solution. Simplify content creation with interactive AI conversations and access to advanced models like GPT-3.5 and 4. Manage teams efficiently with unlimited members, unified billing, and effortless collaboration. Gain insights from various documents (PDF, txt, etc.) by asking questions directly. Optimize your search experience with DeftGPT's integration, eliminating irrelevant data and providing accurate results. Generate exceptional content with a customized Chrome shortcut, perfect for social media or article revisions. Explore creative possibilities with AI art generation, combining diverse tools like Dall-E 2 and 3. Quickly grasp video content through DeftGPT's YouTube summarization, extracting key points and timestamps in your preferred language. Use DeftGPT seamlessly across platforms like Google Docs, email, and social media (Gmail, Twitter, etc.)

IBM watsonx assistant is a conversational AI solution that gives your customers fast, accurate and consistent answers, regardless of the application, device, or channel. Watsonx Assistant uses AI to learn from customer conversations. This improves its ability to solve issues the first time, while removing frustrations such as long wait times, tedious search and unhelpful bots. IBM watsonx Assistant is a powerful artificial intelligence tool that uses context-aware AI to deliver fast, accurate, and consistent answers across all applications, devices, and channels. With the leader in trusted AI, you can eliminate the frustration of long waiting times, tedious searches and unhelpful bots. Chatbots can recognize more topics and contents than any other chatbot. Give your customers accurate and complete responses with AI-powered intelligent searching, robust topic understanding and human-agent interaction.

Quiq is a customer engagement platform that delivers personalized interactions across SMS/Text messaging, Apple Business Chat and Google's Business Messages. You can create conversational experiences that your customers will love with Quiq's Conversational Engag Platform. You can orchestrate conversational interactions that include both bots as well as humans. A conversation can be initiated by any combination of native Quiq chatbots, third-party bot frameworks bots, and human agents.

Automate your Web Analytics. Canecto is a smart alternative to using a digital agency to do your analytics or hiring one. Learn how your site generates revenue for you and what your best options for improvement are: - Advice about the best site improvement options - Tips and tricks to increase conversions - Base statistic on your site's performance You don't need to spend time learning complicated tools or web analytics. Advice, recommendations, insights, and data A web consultancy report will be provided that will tell you which options you have to increase conversions. This report provides specific advice and data to help you improve your site. This way, you don't need to be an expert in analytics or outsource core business functions. Canecto makes you drive your business in a true data-driven manner.