Wati Description

Wati is an end-to-end WhatsApp API solution for SMBs. Using powerful chatbots, APIs, integrations, and customer intelligence capabilities, WATI enables efficient sales, marketing, and customer support.

With over 6000 brands across 78 countries using WATI, our customers have generated $35M in sales, increased customer acquisition by 72%, improved customer satisfaction by 87%, and reduced support costs by $10K.

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Pricing

Pricing Starts At:
$40 per month
Free Trial:
Yes

Integrations

API:
Yes, Wati has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Wati
Year Founded:
2015
Headquarters:
Hong Kong
Website:
wati.io
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Media

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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)

Wati Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Multi-Languages
Omni-Channel
Pre-configured Bot

Wati Lists

Wati User Reviews

Write a Review
  • Name: Eyal P.
    Job Title: Software Engineer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Software Engineer

    Date: Aug 03 2022

    Summary: The customer support is disgraceful.

    You have 2 channels of support:

    1. Email - which responds, but doesn't help
    2. WhatsApp - which doesn't respond and doesn't help

    I thought via WhatsApp I'll get a quick reply (Instant Messaging! that's what WATI does!),
    but every time I tried it -
    it took them 60 minutes to reply to the first message,
    and at least 20 minutes to reply to any subsequent message!
    Man! I'm talking to you! Answer back!
    I've never had this kind of experience before, ever.
    And not only that -
    They didn't know what they're talking about.
    They sent me to fill a form that I've filled several times already. "Oh yes, I see you filled it" he then says. Ugh!
    And they didn't solve my problem.

    Surprisingly, the email support was better.
    even more responsive, I believe.
    But they too, took a very long time to get me into the system -
    My problem was very simple -
    I was migrating from another BSP, so the phone-number I was using was already being used.
    So when I entered it in the form - it said something like "phone already registered".
    I've spent over 7 days nudging them to help me migrate,
    being directed to the same 2 forms again and again, getting the same error message...
    I gave up. Asked for a refund.
    And then -
    the email support figured it out, and migrated my number without prior notice, on a weekend!
    When I found out - there was no one available to help undo the damage!
    My automations were still feeding the previous BSP - I was losing leads because of this.

    I don't trust a company with THAT bad Customer support.
    You can be sure that on a rainy day - they won't have your back.
    And already from the onboarding process, I can see that they have a mediocre product - making the switch from another BSP should be a standard procedure, smooth and easy. 360dialog has a great process for that, for instance.

    Positive: - They're relatively cheap overall
    - On the paper they have good features, though I haven't had the chance to try them

    Negative: Bad customer support.
    So bad that I couldn't onboard, and lost trust in the product and brand.

    Read More...
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