WATI Description

Wati is an end-to-end WhatsApp API solution for SMBs. Using powerful chatbots, APIs, integrations, and customer intelligence capabilities, WATI enables efficient sales, marketing, and customer support.

With over 6000 brands across 78 countries using WATI, our customers have generated $35M in sales, increased customer acquisition by 72%, improved customer satisfaction by 87%, and reduced support costs by $10K.

WATI Alternatives
Pylon Reviews
Pylon
(51 Ratings)
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
Learn more
Zendesk Reviews
Zendesk
(7059 Ratings)
Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
Learn more
Social Intents Reviews
Social Intents
(20 Ratings)
Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
Learn more
CM.com Reviews
CM.com
Mobile communication and payment solutions. Combine messaging channels such as WhatsApp with innovative payments to create Conversational Commerce. We help companies communicate. Our customers use voice, SMS, Voice, and the most popular chat apps, WhatsApp, Apple Business Chat, Google RCS, and WhatsApp. Let the AI bot handle the talking and start a conversation in the channel that your customers prefer. To increase conversions, integrate commerce into the conversation. CM.com is a payment service provider licensed by Apple Pay, Google Pay and WeChat Pay. It offers a variety of options for all channels with Apple Pay and Google Pay as well as Credit Cards and local payments such as Bancontact and Bancontact. CM.com also offers a ticketing platform that helps museums, stadiums and festivals sell and manage any type or ticket. The Customer Data Platform allows you to market on a personal level. Identity and esign solutions ensure authentication in all transactions
Learn more

Pricing

Pricing Starts At:
$40 per month
Free Trial:
Yes

Integrations

API:
Yes, WATI has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Wati
Year Founded:
2015
Headquarters:
Hong Kong
Website:
wati.io
Update This Listing

Media

Play Video Team inbox Broadcast Chatbot Contact list Intengration
Recommended Products
Passwordless Authentication and Passwordless Security Icon
Passwordless Authentication and Passwordless Security

Identity is everything. Protect it with Duo.

It’s no secret — passwords can be a real headache, both for the people who use them and the people who manage them. Over time, we’ve created hundreds of passwords, it’s easy to lose track of them and they’re easily compromised. Fortunately, passwordless authentication is becoming a feasible reality for many businesses. Duo can help you get there.
Get a Free Trial

Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)

WATI Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

WATI Lists

WATI User Reviews

Write a Review
  • Name: Eyal P.
    Job Title: Software Engineer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Software Engineer

    Date: Aug 03 2022

    Summary: The customer support is disgraceful.

    You have 2 channels of support:

    1. Email - which responds, but doesn't help
    2. WhatsApp - which doesn't respond and doesn't help

    I thought via WhatsApp I'll get a quick reply (Instant Messaging! that's what WATI does!),
    but every time I tried it -
    it took them 60 minutes to reply to the first message,
    and at least 20 minutes to reply to any subsequent message!
    Man! I'm talking to you! Answer back!
    I've never had this kind of experience before, ever.
    And not only that -
    They didn't know what they're talking about.
    They sent me to fill a form that I've filled several times already. "Oh yes, I see you filled it" he then says. Ugh!
    And they didn't solve my problem.

    Surprisingly, the email support was better.
    even more responsive, I believe.
    But they too, took a very long time to get me into the system -
    My problem was very simple -
    I was migrating from another BSP, so the phone-number I was using was already being used.
    So when I entered it in the form - it said something like "phone already registered".
    I've spent over 7 days nudging them to help me migrate,
    being directed to the same 2 forms again and again, getting the same error message...
    I gave up. Asked for a refund.
    And then -
    the email support figured it out, and migrated my number without prior notice, on a weekend!
    When I found out - there was no one available to help undo the damage!
    My automations were still feeding the previous BSP - I was losing leads because of this.

    I don't trust a company with THAT bad Customer support.
    You can be sure that on a rainy day - they won't have your back.
    And already from the onboarding process, I can see that they have a mediocre product - making the switch from another BSP should be a standard procedure, smooth and easy. 360dialog has a great process for that, for instance.

    Positive: - They're relatively cheap overall
    - On the paper they have good features, though I haven't had the chance to try them

    Negative: Bad customer support.
    So bad that I couldn't onboard, and lost trust in the product and brand.

    Read More...
  • Previous
  • You're on page 1
  • Next