Best Conversation Intelligence Software for Salesforce

Every customer conversation is critical to the success of your business and the revenue you can deliver. At Jiminny we help you record, capture and analyze each customer interaction to generate actionable insights on what is and is not happening; enabling you to move the needle and support your biggest objectives across the business. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.

Fathom is the free AI meeting assistant that instantly records, transcribes, and summarizes your Zoom, Meet, or Microsoft Teams meetings so you can focus on the conversations instead of taking notes.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

CallRail provides complete visibility to marketers who rely on quality leads to measure their success. CallRail is committed to helping customers see the results of their digital marketing efforts. We see the potential in connecting data from chat, forms, and calls. This helps our customers achieve better outcomes.

Salesloft provides the most powerful sales engagement platform to help sellers and their sales teams generate more revenue. The Modern Revenue Workspace™, a Salesloft platform, allows sellers to manage all their digital selling tasks, communicate effectively with buyers, understand the next steps, and gain the insights and coaching they need to win. Salesloft helps thousands of the most successful sales teams around the globe, such as those at Square, Square, Cisco, IBM, Shopify, Square and Square, generate more revenue. Visit salesloft.com for more information.

Find out what drives your team to success. See how 10,000+ companies have increased revenue growth, reduced risk and unlocked upside by synchronizing lead to opportunity, renewal to cross-sell, and more. Automated sync of deal activity and engagement levels allows you to truly analyze your sales process. Activity data is the most important indicator of sales results. We automate, connect, and write-back the entire team's activities to your CRM. So you can get more consistent and predictable results, discover exactly which activities your sales team completed, what steps they missed, how prospects responded, and so much more. It's never been easier to understand what your top reps do differently. Every customer call throughout the sales process should be recorded, transcribed and analyzed. Record transcripts, keywords and trends as well as talk time. Combine conversation data with full lifecycle activity capture and robust Machine Learning to enrich every aspect of your business, including forecasts, reporting, product routes, and more.

Clari Copilot (previously Wingman) transforms your revenue team by enabling them to win every revenue-critical situation. Clari Copilot’s conversation intelligence platform gives reps and managers everything they need to compete fiercely and spot revenue leaks. They can also close deals faster. Clari Copilot and Clari together give you everything you need to manage revenue on a single platform. Clari Copilot stores your conversation data right where your sales team is working, Clari. Clari Copilot is used by top sales teams from Chargebee, Oktopost and Properly Homes to manage their revenue.

Chorus by ZoomInfo is a conversation intelligence platform that can help your sales team achieve greater success. Chorus by ZoomInfo allows sales teams to capture, summarize and analyze customer meetings in order to identify customer interests and identify opportunities. Chorus is also easy to use and integrates with Salesforce Enterprise, leading online meeting platforms and sales engagement platforms. Capture and share the best conversations of your sales team to create more "A" players who crush quotas. Uncover hidden insights from conversations with customers that close deals.

ZoomInfo Sales allows you to maximize productivity, increase pipeline and reach a revenue potential that you never imagined possible. Create an account universe based upon your Ideal Customer Profiles. Reach decision makers with the largest B2B database of 65M+ phone numbers and 150M+ verified email addresses. Track companies searching for solutions similar to yours on the internet to identify and reach prospects early in their buyer's journey. Find and connect with decision-makers from companies that visit your website. Analyze customer calls, emails, and meetings to drive process improvements that will impact your bottom line. With our native phone dialer, and email tool, you can create and execute multi-touch sales campaigns. ZoomInfo Chat is a data-driven chatbot tool that reduces the time it takes to close sales. To free up your internal staff, set real-time lead alerts and automate lead-qualifying communications.

The Best Way to Manage Your Remote Revenue Team and Process. Your remote teams' conversations are now digital, creating more data about customer engagement than ever before. With Revenue Process Automation™, you can now capture and convert this data into consistent execution. Revenue management has been a tedious task. Sales teams are limited by spreadsheets and anecdotes, and can't get the coverage they need in deal review, coaching, and forecasting. This means real revenue is lost. Revenue Process Automation allows you to continuously analyze your activity/oppt data in relation to your sales process, so that every deal is being followed up on. All natively in the world's most popular CRM (Salesforce).

A complete RevOps platform that enables conversation guidance, sales engagement, live call insights, and analytics to help you sell more and spend less sales. All in real-time. Revenue.io empowers high-performing teams by providing real-time guidance as well as revenue intelligence. Revenue.io helps hundreds of customers such as HPE, Fidelity Investments and Amazon Business to achieve predictable results and optimize their revenue operations by surfacing and recommending the best practices. Revenue Science helps you optimize your revenue operations, identify what works best, scale your top performers, and optimize your revenue operations. Some solutions surface insights. Others provide the tools to take action. We do it all so you can maximize revenue performance in real time. No more switching between tools, fixing data that isn't clear or spending money on technology your team doesn't use. Revenue.io is an AI-powered RevOps platform which delivers real-time guidance in those moments that matter.

ZoomInfo is a leading business intelligence platform that provides companies with comprehensive data and insights about businesses, professionals, and market trends. It helps organizations streamline their sales, marketing, and recruitment efforts by offering detailed profiles, contact information, and firmographics for millions of companies and decision-makers. ZoomInfo leverages AI-driven analytics and data mining to deliver actionable insights, helping businesses identify new opportunities, optimize outreach, and make informed decisions. With tools for lead generation, account management, and sales prospecting, ZoomInfo is widely used by sales and marketing teams to accelerate growth, improve targeting, and enhance customer engagement.

Record, transcribe. Search your meetings and voice conversations. Instantly record meetings from any web-conferencing platform. Fireflies can be invited to your meetings to record and then share conversations. Fireflies can transcribe audio files or live meetings that you upload. You can read the transcripts and listen to the audio afterwards. To quickly collaborate with colleagues on important moments of your conversations, you can add comments or mark certain parts of calls. In less than five minutes, you can review an hour-long call. You can search for action items and other important highlights. Integrate with more than 10 web-conferencing platforms Zoom Google Meet GotoMeeting UberConference MicrosoftTeams Skype for Business + More 12+ App Integrations Slack Salesforce Zapier Hubspot CRM Pipedrive Zoho CRM Freshsales Copper CRM Close.io + More

Revenue intelligence gives you powerful insight into customer interactions. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your top reps do. Transform your team into quota-shattering super sellers. Stop deals stalling. Every deal should be on a track to closure. Every time, solidify the next steps. Listen to the raw voice of your market. You can be sure of success when you launch new initiatives. Your most successful sellers should be cloned. Data shows that the best reps are different from the rest. Your average sellers can become stars.

Your inside sales team can thrive from anywhere. Get ready for virtual selling. High Velocity sales can help you increase productivity, scale best practices and adapt quickly. Every day, every sales rep can improve their productivity and redesign their sales processes. The Work Queue allows you to reach the right customers through the right channels. Einstein Activity Capture automates manual tasks and data entry to help your team stay productive. You can adapt to changing buying habits by continually improving your Sales Cadences. Keep your selling flexible and adaptable to changing demands. Use Sales Cadences to equip your team with new messaging templates that can be used in every channel. You can improve customer relationships by creating feedback loops for your team and coaching reps with Einstein Call Coaching. You can improve team effectiveness and make data-driven decision using KPIs and AI insights.

Marchex is a leader in call tracking and conversational intelligence. Our award-winning conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses turn strategic insights into the actions that win more business. We provide AI-driven insights and solutions that help companies find, engage and nurture their most valued customers via voice and text-based communication channels.

Productive is the first productivity multiplier for mobile phones that helps you remember details, win deals, work 10x faster, and retain them. Productive makes it easy to remember, organize, use, and share details from your calls in order to take your work to the next stage. You can set up custom recording options for CRM, personal, and new contacts. Keep track of every call to ensure your CRM is always up-to-date. Live voicemail transcriptions allow you to avoid feeling guilty about missing a call. You can see your CRM or personal notes as soon as your phone rings, so you are ready to greet them with confidence and perfect recall. Productive will connect your CRM contacts, giving you CRM Caller ID and call-logging. You can also automate note-taking and recordings. Screen pop is a feature that provides caller information, notes and call history for your CRM contacts. You can see notes from your last call history, and their favorite sports team.

MeetRecord allows you to securely store, manage, search, and search all of your video content, including video calls, so teams can collaborate faster and work better. You will get more timely and actionable feedback on deals that will increase win-rates and grow your pipeline. Identify best practices. Reduced onboarding time using real examples and use-cases. MeetRecord is a simple and scalable way to record and analyze all online meetings. This allows you to increase visibility, drive process and behavior change, and create bottom-line impact. You can quickly identify the top performers and replicate these winning behaviors throughout your entire team. To drive data-driven thinking, give every department of your organization direct access the customer's voice. To achieve your desired outcomes faster, share your insights and questions easily with marketing, product, and the C-Suite.

It is vital to analyze customer calls in order to generate revenue and lower costs. Infinity helps businesses sell more, streamline their operational processes, and optimize their marketing budgets. Infinity is a cloud-based call analytics platform that can be used to analyze customer calls and make sales decisions. It is an integral part of the technology stack in marketing, sales and contact centers. Advanced call tracking technology plays an important role in determining the true sentiment of customer conversations. Your customer engagement results will be significantly improved if you understand the context and feelings behind each call.

Only phone designed for sales. The only phone that can warm up cold calls with HD quality and real-time coaching powered By Ai. Because every closer needs some help. Video conferencing, dialer and SMS all in one so that your data is always available and your team doesn't feel overwhelmed. Speech coaching can be used to help reps identify if they are speaking too fast, too slow, using too many filler words or talking too loud. Call analytics and dashboards can help you uncover insights and best practices. To ensure that no data is lost, autolog calls, transcripts, or notes can be uploaded to your CRM. Voice Intelligence makes it easy for reps to say the right things on a call. Battle cards are displayed in real-time and help them make decisions. You can see the sentiment of any call, assist reps, save at risk deals, and find the best coaching opportunities. Voice Intelligence uses Speech Recognition for transcription, Natural Language Processing for analysis, and Machine Learning to make intelligent recommendations in real time.

Get real-time intelligence on important conversations. Easy-to-use APIs allow you to extend your communication workflow. Marsview is an all in one platform for real-time conversation Intelligence. Marsview Notes allows you to record, transcribe, and generate insights automatically from video, voice, and text-based communications at large scale. Learn how Marsview APIs are used by developers to provide the best user experience. Zoom integrates with Zoom to record voice calls and video conferences from any phone or web app. In minutes, you will receive clean, punctuated transcripts with assigned speakers in your email. To collaborate and share, edit or download transcripts and notes. Marsview, an AI-powered meeting assistant, helps you automatically schedule, record and transcribe voice and video conversations. Users can use the intelligent MeetingspaceTM to manage all client relationships.

Meetings and calls are the backbone of your work. Ineffective conversations can be a barrier to your success. Avoma's Conversation Management platform will transform the way you work. Learn about topic trends, talk-patterns that win, key coaching insights, and how to deal with risks. Search for any word and share key moments. Comment to give feedback. Automate data entry and note-taking to allow you to focus on the conversations. To coach your team faster, learn the most important insights from their conversations. Collaboration with cross-functional teams is key to better alignment Automatic video recording, high quality Transcripts and AI-generated Notes are available for key topics. Don't let action items slip by the wayside and don't forget to follow-up. To recall the details, search the transcript and playback the recording using time-stamped notes.

Our AI engine analyzes the data to provide unparalleled insights and answers questions that others cannot. Save your team's time each week by listening to recorded calls, and manually copying and pasteing feedback. In real-time, identify trends, themes and patterns to prove that you are making the right decision. If your teams are forced to make decisions based on long research projects or guesswork they will always opt for the latter. This leads to crucial insights about market trends, customer requirements, and the competitive environment being ignored and unused. Stop manually extracting snippets of transcripts and adding to CRM data on spreadsheets. Any team member can instantly access the information they need by using both sales and product methodologies.

The Ultimate Sales Coaching Success Kit will help you understand the foundation of a great program, how call recordings compare to best-in-class companies, how your coaching efforts rank and how to build a culture of coaching in your company. Conversation intelligence is the ability to recognize and respond to signals in verbal conversations. It is the ability to identify key behaviors that have an impact on outcomes and replicate them in future conversations. Or, it can be used to leverage data from customer interactions to make better decisions and improve customer service. Conversation intelligence technology analyzes and transcribes voice and video conference conversations. The software uses deep learning, machine learning, AI, and machine learning to provide valuable insights that can be used by businesses and their employees to reach their full potential.

Salesforce claims that 95% of organizations have made the phone their primary communication channel. However, being present is not enough. Customers expect consistent and personal experiences across all channels. Voice is no exception. You can achieve a 360-degree view of your customers to deliver award-winning, highly personalized customer experiences. Continuous improvement can be achieved by prioritizing the right contacts, and automatically logging calls into Salesforce. To improve customer satisfaction and gain insight, leverage your Salesforce call data in dashboards and reports. Use Natterbox as your phone. You can use it through your existing phone or via Microsoft Teams. Natterbox streamlines the productivity of your call center agents, sales teams and operations. No matter what your role is, our CTI solution can be tailored to suit you.