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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.

Description

xtype enhances the capabilities of ServiceNow platform teams by enabling quicker innovation, managing multiple instances effectively, minimizing backlogs, ensuring compliance, and mitigating operational risks. This innovative product transforms the processes of backing up and restoring ServiceNow instances, significantly cutting down preparation time while boosting accuracy through its automatic identification of backup and restoration needs. With xtype, users gain exceptional visibility into their ServiceNow environment, as it offers a dynamic shared view of backup and restore plans that facilitates real-time collaboration and keeps everyone informed about ongoing tasks. This alignment among team members fosters a cooperative atmosphere and improves overall efficiency in managing responsibilities and tracking clone statuses. Additionally, xtype provides a specialized visibility tool for managing multiple instances of the ServiceNow landscape, enabling users to quickly detect and address any version discrepancies within just minutes. By streamlining these critical processes, xtype not only enhances operational effectiveness but also empowers teams to focus on more strategic initiatives.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

ServiceNow Yes 
BMC Helix Yes 
Freshservice Yes 
Jira Service Management Yes 
Kyndryl Data Center Services No 
Microsoft 365 No 
SAP Cloud Platform No 
SAS Analytics Pro No 
Zendesk Yes 

Integrations

ServiceNow Yes 
BMC Helix No 
Freshservice No 
Jira Service Management No 
Kyndryl Data Center Services Yes 
Microsoft 365 Yes 
SAP Cloud Platform Yes 
SAS Analytics Pro Yes 
Zendesk No 

Pricing Details

Contact for pricing
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ciopulse

Founded

2013

Country

Australia

Website

www.cio-pulse.com

Vendor Details

Company Name

xtype

Country

United States

Website

www.xtype.io

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

NPS

Product Features

Continuous Delivery

Application Lifecycle Management No 
Application Release Automation No 
Build Automation No 
Build Log No 
Change Management No 
Configuration Management No 
Continuous Deployment No 
Continuous Integration No 
Feature Toggles / Feature Flags No 
Quality Management No 
Testing Management No 

Continuous Integration

Build Log No 
Change Management No 
Configuration Management No 
Continuous Delivery No 
Continuous Deployment No 
Debugging No 
Permission Management No 
Quality Assurance Management No 
Testing Management No 

DevOps

Approval Workflow No 
Dashboard No 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

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