Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.
Description
xtype enhances the capabilities of ServiceNow platform teams by enabling quicker innovation, managing multiple instances effectively, minimizing backlogs, ensuring compliance, and mitigating operational risks. This innovative product transforms the processes of backing up and restoring ServiceNow instances, significantly cutting down preparation time while boosting accuracy through its automatic identification of backup and restoration needs. With xtype, users gain exceptional visibility into their ServiceNow environment, as it offers a dynamic shared view of backup and restore plans that facilitates real-time collaboration and keeps everyone informed about ongoing tasks. This alignment among team members fosters a cooperative atmosphere and improves overall efficiency in managing responsibilities and tracking clone statuses. Additionally, xtype provides a specialized visibility tool for managing multiple instances of the ServiceNow landscape, enabling users to quickly detect and address any version discrepancies within just minutes. By streamlining these critical processes, xtype not only enhances operational effectiveness but also empowers teams to focus on more strategic initiatives.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
ServiceNow
Yes
BMC Helix
Yes
Freshservice
Yes
Jira Service Management
Yes
Kyndryl Data Center Services
No
Microsoft 365
No
SAP Cloud Platform
No
SAS Analytics Pro
No
Zendesk
Yes
Integrations
ServiceNow
Yes
BMC Helix
No
Freshservice
No
Jira Service Management
No
Kyndryl Data Center Services
Yes
Microsoft 365
Yes
SAP Cloud Platform
Yes
SAS Analytics Pro
Yes
Zendesk
No
Pricing Details
Contact for pricing
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ciopulse
Founded
2013
Country
Australia
Website
www.cio-pulse.com
Vendor Details
Company Name
xtype
Country
United States
Website
www.xtype.io
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Continuous Delivery
Application Lifecycle Management
No
Application Release Automation
No
Build Automation
No
Build Log
No
Change Management
No
Configuration Management
No
Continuous Deployment
No
Continuous Integration
No
Feature Toggles / Feature Flags
No
Quality Management
No
Testing Management
No
Continuous Integration
Build Log
No
Change Management
No
Configuration Management
No
Continuous Delivery
No
Continuous Deployment
No
Debugging
No
Permission Management
No
Quality Assurance Management
No
Testing Management
No
DevOps
Approval Workflow
No
Dashboard
No
KPIs
No
Policy Management
No
Portfolio Management
No
Prioritization
No
Release Management
No
Timeline Management
No
Troubleshooting Reports
No