Average Ratings 23 Ratings
Average Ratings 0 Ratings
Description
Zoho Social is a comprehensive social media management platform built for businesses of all sizes and agencies. It simplifies social media marketing by enabling users to schedule and publish posts, manage conversations—including direct messages, comments, and mentions—across multiple platforms, track competitors, monitor keywords and hashtags, generate in-depth reports, and more—all from one centralized dashboard.
Supported Platforms:
Meta (Facebook, Instagram, and Threads), Google Business Profile, YouTube, Pinterest, Mastodon, X (formerly Twitter), Bluesky, TikTok, WhatsApp, and Telegram.
Key Features:
Scheduling & publishing for efficient content planning
Unified inbox to track conversations across platforms
Social media analytics for data-driven decision-making
Content calendar to visualize and organize posts
Team collaboration tools for seamless workflow management
Zia AI for AI-powered content generation, hashtags, and captions
Zoho Social is available on both web and mobile, ensuring you stay connected and in control wherever you go. It offers four editions for businesses and two for agencies, with flexible pricing plans. A free edition and a trial version are also available to get started quickly.
Description
storm® is a leading cloud Customer Experience platform built to simplify and scale modern CX operations. It delivers omni-channel, omni-data, and omni-AI capabilities through one unified interface. Organizations can manage voice, digital, social, and video interactions seamlessly across customer touchpoints. storm® is designed for reliability at scale and is trusted by mission-critical services such as emergency response organizations. The platform follows a modular approach, allowing businesses to build CX solutions tailored to their needs. AI-powered journey orchestration enables no-code service creation and real-time optimization. Integrated analytics provide deep visibility into customer interactions and performance. storm® connects customer data across systems to ensure agents always have the right information. Workforce engagement tools support quality management, scheduling, and coaching. storm® helps organizations deliver consistent, high-quality CX globally.
API Access
Has API
API Access
Has API
Integrations
Facebook
Google Business Profile
Google Cloud Contact Center AI
IBM watsonx Assistant
Instagram
LinkedIn
Operata
Stackreaction
Workato
X (Twitter)
Integrations
Facebook
Google Business Profile
Google Cloud Contact Center AI
IBM watsonx Assistant
Instagram
LinkedIn
Operata
Stackreaction
Workato
X (Twitter)
Pricing Details
$10 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Zoho
Founded
1996
Country
United States
Website
www.zoho.com/social/
Vendor Details
Company Name
Content Guru
Founded
2005
Country
United Kingdom
Website
www.contentguru.com
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning