storm Cloud Contact Center Integrations

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Storm Customer Knowledge System (CKS), Content Guru's CRM software, provides organizations with a user-friendly, streamlined knowledge management, case management, and ticketing solution. CKS integrates seamlessly into an organization's entire communications infrastructure to offer enhanced customer engagement and experiences. CKS can be used as a standalone solution or added to an organization's existing storm infrastructure. The browser-based application allows users to access all stored data from any location, at any time. This allows them to work remotely and on the go as easily as if they were physically present in the office. The DTA allows users to view all interactions with a contact, which allows them to understand their relationship with customers and any recurring issues. Supervisors can also quickly review engagements.

Reduce costs and free your agents' time by delivering human-like AI-powered experiences to your customers. Contact Center AI allows you to achieve this. Human agents can focus on more complex and specialized calls by providing them with real time information, workflows and step-by-step guidance. Deep learning technologies powered by Google Assistant enable you to deliver lifelike customer experiences, which support accurate multi-turn conversation. Analytics and reporting can help you turn your conversations into valuable insights. They can reveal key call drivers, customer sentiment and more. AI-powered capabilities enable rich and conversational interactions. Contact Center AI redefines the possibilities of AI powered conversation with natural interactions. Actionable insights to empower your teams. Virtual agents can be used to enable natural interactions. Create agents who are superheroes to your customers.