Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.
Description
Rylivo serves as a business call assistant powered by Rylivo UG (haftungsbeschränkt) based in Berlin, designed to handle incoming calls by utilizing pre-approved business information. It efficiently manages callback requests and generates detailed call notes for further reference. For those using existing phone numbers, call forwarding features are available through the telephone provider. When it comes to calendar bookings, a connected calendar that is compatible is necessary, along with confirmed availability; if this is not met, staff will take care of the request manually. The service offers a range of monthly plans starting at €99, with subsequent tiers at €299 and €499 for teams. For annual subscriptions, the pricing is structured at €84, €254, and starting from €424 per month, which are billed upfront annually at €1,008, €3,048, and from €5,088, respectively. All mentioned prices are exclusive of VAT. Each plan comes with different monthly minute allowances of 1,000, 3,000, and starting from 5,000 minutes, and any additional minutes will incur a cost of €0.15 each. Notably, setup is included in the service, although fees for carrier forwarding may be applicable. Additionally, users can expect a seamless integration process that enhances their calling experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Google Cloud Platform
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
€99/month, excluding VAT
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Zocdoc
Founded
2007
Country
United States
Website
www.zocdoc.com/about/ai-phone-assistant/
Vendor Details
Company Name
Rylivo UG (haftungsbeschränkt)
Country
Germany
Website
rylivo.com
Product Features
Product Features
Alternatives
Alternatives
No Alternatives