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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Zammo.ai, leveraging the power of Microsoft Azure, stands out as a comprehensive conversational AI platform. It simplifies the process for organizations to swiftly deploy robust generative AI bots across various channels such as voice, chat, and social media with just a single click. By seamlessly incorporating over 30 Azure services, including Azure OpenAI, Zammo empowers organizations to provide ChatGPT-like interactions tailored to their own data, enhancing both user engagement and satisfaction. With integrated tools, options for live agent transfer, and smooth compatibility with existing frameworks, it facilitates a straightforward setup while reducing the need for extensive custom coding. Hosted securely within the customer's Azure infrastructure, Zammo guarantees that sensitive data remains protected and compliant with regulations. Focusing on accessibility, Zammo enables organizations to develop inclusive and multilingual experiences that resonate with users. Whether assisting customers, students, or employees, Zammo ensures prompt and dependable answers are available at any time and from anywhere, thus fostering a more connected and responsive interaction. By prioritizing user needs, it not only enhances service delivery but also builds long-lasting relationships.

Description

Zoom Virtual Agent is an AI-powered conversational customer support platform designed to automate service interactions across phone, web chat, and mobile applications. The software uses natural language understanding and agentic AI to interpret customer requests, maintain conversational context, and complete multistep tasks. Its voice agents provide automated phone support, answer questions, perform actions, and route callers through Zoom Contact Center. Chat agents enable businesses to provide personalized digital assistance through websites, mobile applications, and supported contact center messaging channels. Zoom Virtual Agent includes an AI receptionist that greets callers, schedules appointments, takes messages, and directs inquiries to appropriate departments. Its AI Studio provides low-code development tools for designing conversational agents, configuring personalities, defining instructions, and creating automated workflows. Integration capabilities connect agents with customer relationship management systems, knowledge bases, ticketing platforms, and external APIs to retrieve information and update records. The platform supports multilingual interactions, customizable AI voices, human agent handoffs, and contextual information sharing across Zoom customer experience products. Reporting tools provide insights into customer engagement, automated resolution rates, conversation duration, cost savings, and agent performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Alexa Yes 
Azure Marketplace Yes 
Cal ID No 
Facebook Messenger Yes 
Google Assistant Yes 
LivePerson Yes 
Microsoft Azure Yes 
Microsoft Teams Yes 
Slack Yes 
Zendesk Yes 
Zoom No 
Zoom Phone No 
Zoom Workplace No 

Integrations

Alexa No 
Azure Marketplace No 
Cal ID Yes 
Facebook Messenger No 
Google Assistant No 
LivePerson No 
Microsoft Azure No 
Microsoft Teams No 
Slack No 
Zendesk No 
Zoom Yes 
Zoom Phone Yes 
Zoom Workplace Yes 

Pricing Details

$5,000 per year
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Zammo.ai

Founded

2019

Country

United States

Website

zammo.ai/

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/virtual-agent/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

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