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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Utilize near real-time reporting on compensation and performance, along with AI technology, to maintain a consistent evaluation of your sales team. At a glance, gain insight into overall team performance. By employing AI and machine learning, identify potential trouble spots within the organization. Xactly's Rep Attrition algorithm equips managers to prevent attrition proactively before it occurs. Notably, Xactly Insights stands out as the sole sales performance management (SPM) solution that delivers real-time dynamic performance metrics derived from diverse industry pay and performance data. This invaluable information enables sales, sales operations, and finance teams to make precise and timely business decisions. Additionally, harness AI and machine learning to forecast sales representative turnover and implement strategies to mitigate it before it arises. Furthermore, compare your plan designs and results against industry competitors by utilizing advanced filtering options that empower customers to dissect sales and business data, leading to the creation of sophisticated metrics and reports tailored to various sales performance objectives. By integrating these insights, organizations can refine their strategies and enhance overall effectiveness in their sales operations.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ALIP
Avalara
Docusign
Microsoft Dynamics 365
Oracle APEX
Oracle Cloud Infrastructure
SAP Cloud Platform
Sage Intacct
Salesforce
Slack
Talkdesk
Workday Extend

Integrations

ALIP
Avalara
Docusign
Microsoft Dynamics 365
Oracle APEX
Oracle Cloud Infrastructure
SAP Cloud Platform
Sage Intacct
Salesforce
Slack
Talkdesk
Workday Extend

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Xactly

Founded

2005

Country

United States

Website

www.xactlycorp.com/products/sales-compensation-data-benchmarking-tool

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Product Features

Alternatives

Alternatives

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