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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Utilize near real-time reporting on compensation and performance, along with AI technology, to maintain a consistent evaluation of your sales team. At a glance, gain insight into overall team performance. By employing AI and machine learning, identify potential trouble spots within the organization. Xactly's Rep Attrition algorithm equips managers to prevent attrition proactively before it occurs. Notably, Xactly Insights stands out as the sole sales performance management (SPM) solution that delivers real-time dynamic performance metrics derived from diverse industry pay and performance data. This invaluable information enables sales, sales operations, and finance teams to make precise and timely business decisions. Additionally, harness AI and machine learning to forecast sales representative turnover and implement strategies to mitigate it before it arises. Furthermore, compare your plan designs and results against industry competitors by utilizing advanced filtering options that empower customers to dissect sales and business data, leading to the creation of sophisticated metrics and reports tailored to various sales performance objectives. By integrating these insights, organizations can refine their strategies and enhance overall effectiveness in their sales operations.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ALIP Yes 
Avalara Yes 
Docusign Yes 
Microsoft Dynamics 365 Yes 
Oracle APEX Yes 
Oracle Cloud Infrastructure Yes 
SAP Cloud Platform Yes 
Sage Intacct Yes 
Salesforce Yes 
Slack Yes 
Talkdesk No 
Workday Extend Yes 
Xactly Yes 

Integrations

ALIP No 
Avalara No 
Docusign No 
Microsoft Dynamics 365 No 
Oracle APEX No 
Oracle Cloud Infrastructure No 
SAP Cloud Platform No 
Sage Intacct No 
Salesforce No 
Slack No 
Talkdesk Yes 
Workday Extend No 
Xactly No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Xactly

Founded

2005

Country

United States

Website

www.xactlycorp.com/products/sales-compensation-data-benchmarking-tool

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Sales Coaching

Assessments No 
Audio / Video Conferencing No 
Built-In Course Authoring No 
Call Recording No 
Gamification No 
Goal Setting / Tracking No 
Learning Plans No 
Onboarding No 
Performance Metrics No 

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

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