Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
Description
Fire operations, regardless of their scale, involve intricate procedures and strict regulations. The process of reporting incidents merely scratches the surface of what is required. Beyond this, tasks such as patient care, managing personnel, securing fire inspection permits, and organizing vehicle assignments all demand thorough documentation and adherence to compliance standards. ZOLL® Fire Reports stands out as a cloud-based fire records management system (RMS) that allows fire departments to oversee every facet of their daily operations through a unified platform. This eliminates the need for redundant data entry across various applications, ultimately saving time, minimizing mistakes, and enabling focus on essential priorities like crew safety, life-saving efforts, and enhanced outcomes. By aggregating data from diverse sources, ZOLL Fire Reports seamlessly integrates insights from inspectors, EMS personnel, and incident commanders, ensuring compliance with NFIRS and HIPAA while facilitating NFORS analytics. Moreover, the software can be tailored to gather and analyze data that is specifically relevant to the unique requirements of each department, making it a versatile tool. Such customization not only enhances operational efficiency but also empowers departments to adapt to evolving challenges in the field.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Vendor Details
Company Name
ZOLL Data Systems
Founded
1980
Country
United States
Website
www.zolldata.com/fire-software/records-management
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Product Features
Fire Department
Custom Map Views
No
Equipment Tracking
No
Event Calendar
No
Facility Pre-planning Data
No
In-Vehicle Navigation
No
Incident Response Checklists
No
Pictometry Imagery
No
Scheduling
No
Search
No