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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

WaitQ is an intuitive cloud-based platform designed for queue management that enhances the waiting experience and assists businesses in reducing customer loss due to prolonged waits and no-shows. Beyond merely managing waitlists, it also organizes appointments and RSVP guest lists, enabling businesses to effectively oversee the complete flow of customers—whether they arrive as walk-ins or have made prior bookings—from one cohesive platform. Customers can conveniently check in or schedule an appointment via a personalized public page, through their smartphones, or at a kiosk, and they can monitor their real-time status in a virtual waiting room without needing to download an app or create an account. As soon as it's their turn, notifications are dispatched through push, SMS, WhatsApp, or email, allowing customers to step away from a crowded entrance and wait in a more comfortable location. Additionally, the platform offers features such as floorplans and table management for restaurants, enhancing operational efficiency. Analytics provide insights into wait times, queue behaviors, and rates of no-shows over time, while the platform allows for custom branding at every interaction point, all without the need for app downloads or specialized hardware to purchase or maintain. This comprehensive approach not only streamlines customer management but also significantly improves overall satisfaction.

Description

Wavetec's enterprise Queue Management Solutions can reduce customer wait times, improve management of waiting lines, and increase revenue. Wavetec's customer experience solutions use Wavesphere Philosophy - ORGANIZE ENGAGE & MAKE SENSE waiting times and statistics from dispersed service areas to improve customer experience at key touchpoints. Wavetec's queuing system solves the problem of excessive waiting and queuing, which are major causes of consumer dissatisfaction at banks, hospitals, and other government institutions. Wavetec is a global leader in the manufacture and supply of queue management systems. Wavetec has over 27 years of experience helping organizations improve customer flow and manage queues using virtual and linear queueing solutions, appointment bookings and queuing apps. We also have visitor flow monitoring software.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Android Yes 
Apple iOS Yes 
Microsoft Office 2021 No 
Odoo Yes 
Pulse SMS No 
WhatsApp No 

Integrations

Android No 
Apple iOS No 
Microsoft Office 2021 Yes 
Odoo No 
Pulse SMS Yes 
WhatsApp Yes 

Pricing Details

$27/month
Starter is for single-location businesses looking to optimize their operation. Grow (starting at $49) is for busier businesses that need more capacity. Business ($119) is for larger, multi-location operators.
Free Trial Yes 
Free Version No 

Pricing Details

contact to get quote
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

WaitQ

Founded

2026

Country

Portugal

Website

waitq.app/

Vendor Details

Company Name

Wavetec

Founded

1987

Country

United Arab Emirates

Website

www.wavetec.com

Product Features

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys No 
Dashboard Yes 
For Banks No 
For Government Yes 
For Healthcare Yes 
For Restaurants Yes 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Product Features

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools No 
Contactless Yes 
Customer Surveys Yes 
Dashboard No 
For Banks Yes 
For Government Yes 
For Healthcare Yes 
For Restaurants Yes 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters No 
Virtual Queue Yes 

Alternatives

Alternatives