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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Voicent offers a user-friendly predictive dialer software that encompasses various dialing modes such as predictive dialing, preview dialing, progressive dialing, a dedicated call center predictive dialer, and manual dialing. This software significantly enhances the productivity of agents while boosting the overall success of campaigns by automating the dialing process, efficiently bypassing busy signals, unanswered calls, and disconnected lines, and even leaving messages on answering machines if desired—all without requiring your or your agent's involvement until a live person is reached. Moreover, with straightforward campaign management features at your disposal, you can effortlessly oversee and control predictive dialer campaigns, adjust call volume settings, manage call forwarding, and switch between different dialing modes including progressive, preview, manual, and predictive. As a result, users can streamline their communication processes and focus more on engaging with their customers directly. This comprehensive solution ensures that businesses can maximize their outreach efforts effectively.

Description

A cloud-based call center solution can increase talking time by up to 30% It includes automated call distribution, IVR system and call campaigns with 3 dialing modes (Preview Power, Predictive), mini CRM, call scripting, quality control, reporting, and more. Voiptime Cloud Contact Center software is trusted by more than 1000 users!

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Twilio
Voicent Communications
Zapier

Integrations

Gmail
Twilio
Voicent Communications
Zapier

Pricing Details

$385 one-time payment
Free Trial
Free Version

Pricing Details

$70 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Voicent Communications

Founded

2001

Country

United States

Website

www.voicent.com/predictive-dialer.php

Vendor Details

Company Name

Voiptime Cloud

Founded

2010

Country

United States

Website

voiptimecloud.com

Product Features

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

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