Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use.
Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour.
Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses.
The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.
Description
Voipfuture offers a robust monitoring and analytics platform for voice services that is tailored for carrier-grade environments, aimed at providing comprehensive, real-time insights into the performance and quality of Voice over IP (VoIP) services within intricate networks. Central to this solution is Qrystal, which persistently evaluates both signaling and media traffic, employing a distinctive "dual visibility" methodology that helps organizations gauge not just whether a call has successfully connected, but also how users experience the call in real time. By examining each packet traversing the network and utilizing its patented RTP time-slicing technology, it produces detailed metrics like jitter, packet loss, and mean opinion score with exceptional time precision. These metrics are then compiled into actionable Key Performance Indicators (KPIs) and Quality Data Records, enabling teams to effectively track performance, recognize issues such as dropped or one-way calls, and swiftly pinpoint underlying causes. Furthermore, this level of detailed analytics not only enhances operational efficiency but also significantly improves overall customer satisfaction by providing insights that drive proactive service adjustments.
API Access
Has API
API Access
Has API
Integrations
Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
Microsoft Teams
Integrations
Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
Microsoft Teams
Pricing Details
$0
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
VoIP Detective
Founded
2019
Country
United States
Website
www.voipdetective.com
Vendor Details
Company Name
Voipfuture
Founded
2007
Country
Germany
Website
www.voipfuture.com
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
VoIP Monitoring
Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting
Product Features
VoIP Monitoring
Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting