Average Ratings 26 Ratings

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support

Average Ratings 20 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

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Description

VSCode: A revolutionary approach to code editing. It's completely free, open-source, and compatible with all platforms. Experience more than just basic syntax highlighting and autocomplete; with IntelliSense, you gain intelligent suggestions that are based on the types of variables, definitions of functions, and imported modules. You can also debug your code directly within the editor, allowing you to launch or connect to your active applications while utilizing breakpoints, call stacks, and an interactive console for deeper insights. Collaborating with Git and other source control management (SCM) systems is simpler than ever; you can review differences, stage files, and commit changes right from within the editor itself. Easily push and pull changes from any hosted SCM service without hassle. Looking for additional capabilities? You can enhance your experience by installing extensions that introduce new languages, themes, debuggers, and connections to various services. These extensions operate in their own processes, ensuring they won't hinder your editor's performance. Discover the endless possibilities with extensions. Furthermore, with Microsoft Azure, you can efficiently deploy and host a variety of sites built with React, Angular, Vue, Node, Python, and more, while also being able to store and query both relational and document-based data, and scale effortlessly using serverless computing solutions. This powerful integration streamlines your development workflow and enhances productivity.

Description

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Description

Codebeamer is a platform for Application Lifecycle Management, or ALM, that allows advanced product and software development. The open platform provides ALM functionality with product line configuration capabilities, and allows for unique configurability of complex processes. Empower product teams for industrial manufacturing and automotive engineering. Optimize the delivery and quality of complex automotive technology products. Codebeamer provides a complete solution for lifecycle management, including requirements, risks, and test management.

API Access

Has API

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel
Adversus Dialer
Call Center Studio
Emma
Forethought
Forge
Giftpack
Locoia
MSIGHTS
OmniPanel
Parloa
ProjectManager
Refraction
Relay
Rose Rocket
Timeneye
Totango
Transifex
Zoho Flow
ioni

Integrations

Microsoft Excel
Adversus Dialer
Call Center Studio
Emma
Forethought
Forge
Giftpack
Locoia
MSIGHTS
OmniPanel
Parloa
ProjectManager
Refraction
Relay
Rose Rocket
Timeneye
Totango
Transifex
Zoho Flow
ioni

Integrations

Microsoft Excel
Adversus Dialer
Call Center Studio
Emma
Forethought
Forge
Giftpack
Locoia
MSIGHTS
OmniPanel
Parloa
ProjectManager
Refraction
Relay
Rose Rocket
Timeneye
Totango
Transifex
Zoho Flow
ioni

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$25/agent/month
Free Trial
Free Version

Pricing Details

$102 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

code.visualstudio.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com

Vendor Details

Company Name

PTC

Founded

1985

Country

United States

Website

www.ptc.com/en/products/codebeamer

Product Features

Code Editors

API
Auto-Complete
Code Folding
Column Editing
Customizable Themes
Debugging
Formatting / Table Editing
Keyboard Shortcuts
Multi-Monitor Editing
Syntax Highlighting
WYSIWYG

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Source Code Management

Access Controls/Permissions
Bug Tracking
Build Automation
Change Management
Code Review
Collaboration
Continuous Integration
Repository Management
Version Control

Text Editors

API
Auto-Complete
Code Folding
Column Editing
Customizable Themes
Debugging
Formatting / Table Editing
Keyboard Shortcuts
Multi-Monitor Editing
Syntax Highlighting
WYSIWYG

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Application Lifecycle Management

Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Requirements Management

Automated Functional Sizing
Automated Requirements QA
Automated Test Generation
Automated Use Case Modeling
Change Management
Collaboration
History Tracking
Prioritization
Reporting
Status Reporting
Status Tracking
Summary Reports
Task Management
To-Do List
Traceability
User Defined Attributes

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

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