Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
It is easy to get lost in the shuffle of AI trends and buzzwords. You need a map to help you navigate the world of AI. Your company must know how automation can best benefit your bottom line, employees productivity, and the customer experience. Verint AI Blueprint™ allows you to determine which conversational AI use case will generate immediate ROI and long-term enterprise value. AI Blueprint, which is a team of experts from Verint, generates a roadmap to ensure your automation's continued success and improvement. It also highlights business opportunities based upon your customers' data. AI Blueprint will help you navigate the process of building enterprise-grade chatbots and conversational AI. While it's easy to believe in AI, without proper planning, you run the risk of launching conversational AI initiatives that don't address your customers' needs.
Description
Verint Open CCaaS represents a cutting-edge contact center as a service platform designed for the modern consumer. With its AI-driven capabilities, it focuses on achieving immediate business results while enhancing customer experience. This platform enables organizations to boost their operational capacity and improve customer interactions simultaneously. By addressing critical business challenges, the AI-powered solution aims to deliver measurable returns on investment. There's no need for a complete overhaul of existing systems, as Verint allows businesses to retain their current investments. In contrast to conventional CCaaS solutions that emphasize telephony and require extensive human resources, Verint Open CCaaS employs intelligent bots to streamline operations, leading to improved customer experiences. This advanced contact center solution is crafted to enhance automation across both voice and digital channels, providing valuable AI-driven outcomes right away. Verint Open CCaaS Essentials equips businesses with a comprehensive suite of digital tools for their contact centers, allowing for an optimal combination of digital and voice agents to create a hybrid service model that meets diverse needs. Such versatility positions companies to adapt effectively to evolving customer expectations.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Avaya Experience Platform
Yes
Chatterbox
Yes
Cisco Secure Cloud Analytics
Yes
Genesys Cloud CX
Yes
IBM Cloud
Yes
Kosmoy
No
LivePerson
Yes
Mitel Teamwork
Yes
Optus Loop
Yes
Integrations
Amazon Web Services (AWS)
No
Avaya Experience Platform
No
Chatterbox
No
Cisco Secure Cloud Analytics
No
Genesys Cloud CX
No
IBM Cloud
No
Kosmoy
Yes
LivePerson
No
Mitel Teamwork
No
Optus Loop
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/case-studies/successful-plan-enterprise-chatbot/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/the-open-ccaas-imperative/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No