Verint AI Blueprint Integrations

Genesys Cloud CX, a cloud-based solution for contact centers, is designed to deliver exceptional experiences to customers across multiple communication channels. It integrates voice, email, chat, social media and messaging platforms in a unified interface. The platform uses advanced AI and analytics in order to provide real-time insight, automate routine task and personalize interactions. This ensures efficient and effective customer engagement. Businesses can optimize staffing, performance and service standards with its robust workforce management tool. Genesys Cloud CX was designed for easy deployment and adaptability. It is an ideal solution for all organizations looking to improve their customer service capabilities.

AWS offers a wide range of services, including database storage, compute power, content delivery, and other functionality. This allows you to build complex applications with greater flexibility, scalability, and reliability. Amazon Web Services (AWS), the world's largest and most widely used cloud platform, offers over 175 fully featured services from more than 150 data centers worldwide. AWS is used by millions of customers, including the fastest-growing startups, large enterprises, and top government agencies, to reduce costs, be more agile, and innovate faster. AWS offers more services and features than any other cloud provider, including infrastructure technologies such as storage and databases, and emerging technologies such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. It is now easier, cheaper, and faster to move your existing apps to the cloud.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

IBM Cloud®, capabilities allow for business agility and resilience. Discover the platform that offers 2.5x value. It is designed for industry, security, and the freedom to create and run anywhere. Automation and AI can transform business workflows. A strong technology partner network that provides value for industry needs. Solutions and expertise in the business and industry domains. Automated and auditable processes. Unique capabilities that ensure the highest level of cloud security monitoring. All applications are subject to the same security and controls. Containerized capabilities for DevOps automation, data security and data management. Integration is easy and the application development lifecycle is consistent. Advanced technologies such as IBM Watson®, analytics and IoT.

Microsoft 365 (formerly Microsoft Office 365) is now available. Outlook, OneDrive and Excel, Word, PowerPoint, Excel, PowerPoint and OneNote allow you to be more creative and achieve the things that matter with Microsoft 365 (formerly Microsoft Office 365). You get the latest Office apps, both online and desktop, when you subscribe to Microsoft 365. You can access Office apps on your desktop, tablet, and phone. * Microsoft 365 + your device + Internet = productivity wherever and whenever you are. OneDrive makes it easy to access the work you have done from anywhere, and to others when you share or collaborate. There is help at every turn. Chat, email, or call to speak with a live person. Get Office today - choose the right option for you

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Vonage Business is a top cloud communications platform for all industries and sizes. Vonage Business provides all the communication requirements of businesses looking to succeed. It offers more than 40 business-critical features and mobility. It also integrates with top cloud applications. Vonage is trusted by more than 500,000 business users and comes in a variety of plans and packages to meet different business needs.

The business requirements of today are constantly changing. It is common for your team to be reachable from anywhere and allow them to work from different locations. Optus Loop was designed to meet your needs. It is a cloud-based VoIP solution that allows your team to connect from anywhere using existing devices.

LivePerson's Conversational Cloud is a preferred choice for some of the most innovative brands in the world. Our AI-powered Conversational Cloud made it possible to have over a billion brand - consumer conversations. We make it easy to make purchases and ask questions in the same messaging channels that consumers use every day. LiveEngage now has the Conversational Cloud, an AI-powered command centre for consumer conversations. Intent Manager allows you to see the intentions of your customers in real-time, as well as how well they are being fulfilled and those that can easily be automated. Create chatbots powered by AI that can work with human experts to fulfill the needs of your customers at scale. Conversation Builder is a simple and intuitive interface that allows you to create automated conversation flows. Conversation Manager is a dynamic workspace that allows you to interact with consumers and manage conversations. It is available on both desktop and mobile.

Unified threat detection across both on-premises environments and cloud environments. Early indicators of compromise in the cloud and on-premises are detected, including insider threat activity, malware, policy violations, misconfigured clouds assets, and user misuse. Receives a variety of network logs and telemetry. You can quickly investigate suspicious behavior or signs of malign activity by receiving an alert. SaaS-based cloud security and network solution that is simple to use and easy to purchase. There is no need to buy specialized hardware, deploy software agents, or have any special knowledge. You can easily access your cloud and on-premises environments to detect threats from one interface.

The Avaya Experience Platform is a dynamic customer engagement solution that integrates voice, video, chat, and messaging to provide seamless, omnichannel interactions. It enhances both customer and employee experiences by equipping agents with real-time customer insights in a unified interface, enabling personalized and efficient service. Supporting both inbound and outbound communications, the platform allows businesses to connect with customers through their preferred channels while streamlining agent workflows. With advanced analytics and AI-driven tools, the Avaya Experience Platform helps organizations optimize contact center operations and elevate the overall customer experience.

ORM offers a cloud-based solution that is easy to use and leverages ORM’s deep expertise in Optimization, Statistical Analytics. ORM offers cloud-based solutions that enhance the sales and marketing functions of a company. Optimized Sales Management or Optimized Marketing Management are two solutions that can be used to optimize sales and marketing. Both solutions provide predictive analytics and optimization, as well as enhanced report and data analysis capabilities. All solutions have a common theme: a minimum cost savings of between 5% and 15%, and significantly improved reporting and data management. ORM Technologies is the only platform that provides clear and specific action plans to help you increase revenue. It's like having your own data scientist.

Your business processes can be extended in the cloud. You can extend SAP solutions quickly and easily without disrupting your business processes. Rapidly create robust and scalable cloud-native apps. Utilize your existing ABAP knowledge to create new extensions and renovate existing custom applications. Innovation is key to business agility. Cloud-native, low-code and responsive event-driven apps are cloud-native and easy to use. Intelligent business process optimization accelerates results. Optimize business processes by connecting operational workflows to experience data. Get actionable and impactful insights to predict business outcomes and identify new revenue and growth opportunities. Profit from predictive analytics and machine-learning capabilities. Integrate real-time intelligence in your business applications. Personalize the user experience for customers, partners, and employees.

You can take control of your entire content lifecycle. Sitecore Content Hub allows you to manage all aspects of your marketing content across all channels using a single integrated solution. All your digital assets, media, products, and other content can be found in one place. You can capitalize on personalization and control the content that feeds it. Use artificial intelligence (AI), machine learning, and content tagging to make the most of artificial intelligence (ML). Integrate seamlessly with Sitecore CMS, commerce solutions. A structured process allows you to plan, schedule, and organize content production. To find what you need, stop searching through multiple systems and sources. A digital asset management (DAM), which integrates seamlessly with your CMS, allows you to centralize all your marketing assets. A powerful content management platform (CMS), is only the beginning. Sitecore®, Experience Platform™, (XP), also combines customer data and analytics to provide personalized content for customers throughout their journey.

Roads is committed to helping customers grow and develop. We recently partnered with Grants and Growth, a government funds advisory firm that assists SME's in finding funding to support projects such as Roads. This collaboration makes IT upgrades affordable and may provide additional funding for your business. Roads for Property is the latest piece of software we have designed. It is specifically targeted at the property market. This includes estate agents, letting agents, property maintenance, and any other related sectors. Each client receives custom software that is tailored to their business and needs. This software includes full customer relationship management and integration at a speed that suits your training needs.

Work has changed. Customers, employees, and partners expect faster response times, greater innovation, and better service. Smart companies are embracing digital workplace strategies to provide rich and connected experiences for employees and customers that meet these growing expectations. NEC's UIP software interconnects disparate systems to create your own centrally managed application networks. It seamlessly connects IT and communications infrastructures and integrates applications, data and devices. This allows organizations to dynamically design, manage, and streamline workflows. Your teams can create customized workflows that are fully integrated with your business processes using the intelligent graphic interface. The application level is where adapters with modern APIs connect innovative applications to unlock data and drive business agility.

This is the imperative that enterprises must follow to accelerate their Cloud adoption and achieve successful business outcomes. Wipro's Cloud Studio allows customers to reimagine and move to Cloud. This is possible through an automated and industrialized process that allows 'lift andshift', refactor, replatform and deploys a Cloud native environment and DevOps environment. The phygital Studio includes immersive customer experience zones, collaboration pods to brainstorm and develop next-generation solutions with hyperscalers, and futuristic workspaces. Cloud Studio, built on a shared service model and unique to deliver 5x faster cloud adoption, reduce cost by 30%, and 3x faster business acceptances for clients worldwide, is smart, scalable and secure.

TELUS International designs and builds next-generation digital solutions that improve the customer experience (CX), for global and disruptive brands. The company's services are designed to support clients' digital transformation journeys throughout their lifecycle and allow them to quickly adopt new-generation digital technologies to improve business outcomes. TELUS International offers integrated solutions and capabilities that span digital strategy, innovation and consulting, design, digital transformation, IT lifecycle solutions and data annotation. It also provides data annotation and intelligent automation. Omnichannel CX solutions include content moderation and trust, safety solutions, as well as managed solutions. TELUS International partners brands in high-growth industries such as tech and gaming, communications and media and fintech, travel and hospitality.

Behavox, an insight company, uses machine learning and behavioral AI to protect companies from corporate crises. Behavox offers solutions that enable global enterprises to gain valuable insights from internal communications such as email, instant messaging, and voice. Technology has made it possible to work anywhere, but it has also made it easier for us to hide behind the digital curtain. The number of communication and collaboration channels has increased, increasing compliance risks. Learn more about Behavox Compliance's actionable insights that allow firms to quickly and accurately identify risk and prevent illegal, immoral or malicious acts in the new workplace. We quickly identify and capture bad actors before they cause damage to your business. Behavox covers many types of misconduct in multiple languages.

Agent Accelerator by NovelVox gives agents a 360-degree view to customer information. This allows them to provide personalized customer service and lightning-fast support. This powerful solution dramatically reduces average handling time (AHT) as well as waiting times. It also improves First Call Resolution and customer satisfaction. Agents can use the all-in-one desktop to interact with multiple applications. Customers have a seamless experience thanks to the single interface. Agents can call customers by name using the caller data display, which includes details such as name, address, contact details, past transactions and ticket status. Customers are no longer forced to repeat their requests. Agents can quickly address customer concerns in a personal manner and at a faster pace with all the details. They can also chat with other agents to obtain timely information while helping callers.

All your old customer interaction data in a single place. Adepsi can help you move all your historical data on customer interactions to the cloud. Securely transfer all legacy data from your on-premises systems to the cloud. Adepsi securely transfers all your legacy call recording information to the cloud. Adepsi's cloud-based platform allows you to access all of your legacy call recording data through a single interface. Adepsi, as a native cloud-based platform that takes full advantage of AWS infrastructure's advanced features, can deliver levels and reliability that would be prohibitively expensive (and difficult) to achieve in an on premises model. Adepsi is able to scale up and down as needed and, backed by Amazon’s massive infrastructure and computing and storage resources whenever required.

Customer-centric businesses must make customer experience a priority. It is almost impossible to break down silos in customer engagement for most. The gap between traditional and digital engagement channels is only growing with the meteoric rise of social networks. Enterprises have limited time to bridge this channel gap. Servion has over two decades of experience in customer service management and is uniquely positioned to help enterprises create their own customer engagement hubs that are future-ready. Servion offers a consulting-led approach that allows enterprises to create their own customer engagement platform, rather than the industry's standard practice of selling prebuilt platforms. Servion leverages its IP-based CX platforms and its technology alliances/product sellers to integrate a customer engagement hub that is fit for purpose. This includes people, process, and technology.

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works with voice, chat, email, SMS, and social. Integrates with more than 40 partner applications. Accurate forecasting, scheduling, and management. It is powerful, simple-to-use, and affordable. Scalable and optimized to be used in call centers.

Mitel Teamwork is a web- and mobile application that allows users of Mitel MiCloud Connect to collaborate. Mitel Teamwork integrates tools from real-time instant messaging, collaborative team workspaces, video conferencing, desktop sharing, and video conferencing. It will transform your work environment and allow your teams to be more productive, collaborative, and mobile. Employees will spend less time trying connect and more time engaging in productive communications with one unified service that includes messaging, collaboration, and video conferencing. You can have a consistent communications experience across all devices, from your desktop to your mobile device. You can pause a conversation on one device, and pick it up on the other. It's as easy as that. You can collaborate anywhere and anytime. MiCloud Connect is there for you, whether you're at work, at home, or on the move.