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Description
Enhancing security while improving user experience in everyday interactions is possible through the unique capabilities of voice technology. This innovative, language-independent solution presents a cost-efficient and dependable way to authenticate and identify users in real-time. By utilizing voice biometrics, individuals can be recognized automatically based on their vocal characteristics, offering a smart alternative to conventional authentication methods like cards, passwords, signatures, and fingerprints for security access, user verification in digital transactions, as well as fraud prevention and detection. This straightforward and affordable approach to authentication via voice biometrics not only provides users with a modern and secure experience but also facilitates risk-free remote access. With voice biometrics, biometric authentication and identification have reached unprecedented levels of security and speed, utilizing various operational utterance models tailored for different clients alongside sophisticated anti-spoofing techniques. As a result, organizations can confidently implement this technology to ensure robust security while enhancing user satisfaction.
Description
Introducing an advanced solution for in-depth examination of both voice and text communication channels. Enhance the quality and efficiency of your services while extracting essential insights that truly resonate with your customers. Receive actionable feedback in just minutes, as we annotate the entire conversation with tags to swiftly identify key elements and assess service quality. Significantly reduce the time spent on analyzing messages and call logs, respond to context-sensitive inquiries, and assess your operators' engagement levels along with the order of their actions. Implement a robust speech analysis system that makes use of multiple machine learning services concurrently. Develop a chatbot for support services, and obtain comprehensive reports derived from the gathered data on chat interactions and the conduct of both customers and operators during calls. Additionally, create a dedicated space within your organization, initiate a new project, and establish a connection to streamline operations. Subsequently, integrate your telephony and CRM systems with Yandex SpeechSense to facilitate the seamless loading of all conversations for further analysis, enabling a more proactive approach to customer interactions. By adopting these innovative technologies, you can transform your customer service strategy and enhance overall satisfaction.
API Access
Has API
API Access
Has API
Integrations
Accenture Cloud Trade Promotion Management
Amelia
Deloitte Compliance Suite
Enghouse Interactive Contact Center
IBM Cloud
Microsoft 365
Oracle Cloud Infrastructure
Yandex SpeechKit
Yandex Translate
YandexGPT
Integrations
Accenture Cloud Trade Promotion Management
Amelia
Deloitte Compliance Suite
Enghouse Interactive Contact Center
IBM Cloud
Microsoft 365
Oracle Cloud Infrastructure
Yandex SpeechKit
Yandex Translate
YandexGPT
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.00008 per unit
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Verbio
Founded
1999
Country
Spain
Website
www.verbio.com/products/voice-biometrics/
Vendor Details
Company Name
Yandex
Founded
1997
Country
Russia
Website
cloud.yandex.com/en/services/speechsense
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback