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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Vector LiveSafe stands as a premier mobile platform renowned for facilitating two-way communication regarding safety and security risks, emergency alerts, and essential safety resources. It effectively addresses a wide range of concerns, including physical security threats, risks faced by lone workers, incidents of sexual harassment and assault, as well as health issues related to COVID-19, ensuring that organizations have the tools required to maintain safety and awareness. By leveraging notifications from employees, workers, and students, security teams can swiftly react to incidents and threats in real-time. Moreover, security personnel and operations managers are empowered to disseminate alerts through various channels such as SMS, phone calls, emails, and push notifications, ensuring that both employees and students remain updated and protected. The platform's utilization of real-time analytics, combined with dashboards and anonymous crowd-sourced information, enables security and risk management professionals to proactively identify and assess potential threats and vulnerabilities. In this way, Vector LiveSafe not only enhances immediate response capabilities but also fosters a culture of safety and awareness within organizations.

Description

WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HqO Workplace Experience Platform Yes 
Mutalink Yes 

Integrations

HqO Workplace Experience Platform No 
Mutalink No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Vector Solutions

Founded

1999

Country

United States

Website

www.vectorsolutions.com

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/webfirst.html

Product Features

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

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