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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Vanilla Forums makes it easy to create an online community your customers and audience will love. Our open source and hosted products are used by thousands of companies to increase brand loyalty, brand advocacy, and lower customer service costs. Vanilla's customers include a wide range of companies from all over the globe.

Description

Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Mailchimp Yes 
Zendesk Yes 
Campaign Monitor No 
Clicky Yes 
Craft CMS Yes 
Easyflow Yes 
Kryptronic eCommerce Yes 
NetSuite CRM Yes 
Oracle Cloud CX Yes 
Quaeris No 
Salesforce Yes 
SearchUnify Yes 
Sturdy Yes 
Sunshine Conversations No 
WordPress Yes 
Zapier No 
Zendesk Connect No 
Zendesk Sell No 
Zendesk Sunshine No 
Zendesk Talk No 

Integrations

Mailchimp Yes 
Zendesk Yes 
Campaign Monitor Yes 
Clicky No 
Craft CMS No 
Easyflow No 
Kryptronic eCommerce No 
NetSuite CRM No 
Oracle Cloud CX No 
Quaeris Yes 
Salesforce No 
SearchUnify No 
Sturdy No 
Sunshine Conversations Yes 
WordPress No 
Zapier Yes 
Zendesk Connect Yes 
Zendesk Sell Yes 
Zendesk Sunshine Yes 
Zendesk Talk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$9 per agent per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Vanilla Forums

Founded

2009

Country

Canada

Website

vanillaforums.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/gather/

Product Features

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management Yes 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Social Networking

Activity / News Feed Yes 
Advertising Management Yes 
Blogs No 
Data Security Yes 
Event Management Yes 
Group Management Yes 
Media Library Yes 
Privacy Options Yes 
Real-time Chat No 
Social Media Integration Yes 
Social Media Tagging Yes 
User Profiles Yes 

Product Features

Community

Content Management No 
Content Moderation No 
Discussions / Forums No 
Event Management No 
Group Management No 
Ideation / Crowdsourcing No 
Member Directory No 
Membership Management No 
Social Media Management No 
Website Management No 
White Label No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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