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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

UserTesting transforms how enterprises gather and apply human insights by combining a massive, engaged global participant network with AI-powered insight synthesis. The platform offers fast, reliable feedback to improve marketing effectiveness, product usability, and customer experience strategies. By replacing traditional surveys and focus groups, UserTesting helps businesses quickly validate ideas, co-innovate with customers, and refine messaging to boost conversion rates and loyalty. Its enterprise-grade security and compliance certifications, including SOC 2, GDPR, and HIPAA, make it suitable for the most regulated industries. Leading companies such as Kimberly-Clark and Wells Fargo use UserTesting to accelerate decision-making, reduce costs, and improve customer satisfaction scores. The platform scales from individual teams to large organizations, providing expert-led services and onboarding to ensure success. UserTesting’s intuitive tools make it easy to get feedback on campaigns, UX designs, and digital experiences. Overall, it empowers businesses to move faster and smarter with the real voice of their customers.

Description

We conduct tests to gain a deeper understanding of genuine individuals. To truly comprehend these individuals, it is essential to listen not only to their words but also to their tone, appearance, emotional expressions, and interactions with your product or service. The UserTribe platform facilitates video-based testing with authentic customers worldwide, integrating anthropological insights augmented by AI and machine learning technologies. This approach yields profound human insights, equipping businesses to enhance customer experiences significantly. Uncover unique perspectives on customer-centricity and explore ways to actively engage customers in your business processes and decision-making. People communicate through a myriad of senses and within their specific contexts. To fully grasp customer perspectives and develop authentic human insights, UserTribe employs a methodology and software that leverages the comprehensive capabilities of video formats to capture and analyze a wide range of sensory responses, from emotional sentiments to facial expressions, ultimately enriching the understanding of customer behavior. By doing so, businesses can foster stronger relationships with their clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe XD Yes 
Atlassian Rovo Yes 
Condens Yes 
Desktop.com Yes 
EnjoyHQ Yes 
Figma Yes 
Google Calendar Yes 
Jira Yes 
Jira Work Management Yes 
Microsoft Outlook Yes 
Pendo Yes 
Rally Yes 
Shift Yes 
Slack Yes 
Trello Yes 
axe Auditor Yes 

Integrations

Adobe XD No 
Atlassian Rovo No 
Condens No 
Desktop.com No 
EnjoyHQ No 
Figma No 
Google Calendar No 
Jira No 
Jira Work Management No 
Microsoft Outlook No 
Pendo No 
Rally No 
Shift No 
Slack No 
Trello No 
axe Auditor No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$150 per year
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

UserTesting

Founded

2007

Country

United States

Website

usertesting.com

Vendor Details

Company Name

UserTribe

Founded

2013

Country

Denmark

Website

usertribe.com/products/

Product Features

AB Testing

Audience Targeting Yes 
Campaign Segmentation No 
Funnel Analysis No 
Heatmaps No 
Landing Pages / Web Forms No 
Multivariate Testing No 
Split Testing No 
Statistical Relevance Analysis No 
Surveys No 
Test Scheduling Yes 
Visual Editor No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Mobile App Testing

Functional Testing Yes 
Installation Testing No 
Interruption Testing No 
Memory Testing No 
Performance Testing Yes 
Usability Testing Yes 

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

UX

Animation No 
For Mobile Yes 
For Websites Yes 
Heatmaps No 
Prototyping Yes 
Screen Activity Recording Yes 
Unmoderated Testing Yes 
Usability Testing Yes 
User Journeys Yes 
User Research Yes 

Product Features

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

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