UseResponse
5.0 out of 5 starsAverage Ratings 5 Ratings
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Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
Description
Servuno is a web-based CRM and business operations tool designed specifically for small to medium-sized service enterprises, such as trades, IT firms, agencies, driving schools, and office environments. This platform centralizes essential components like customer records, contact information, service agreements, ongoing services, notes, and customer histories into a single interface. Users can enhance functionality with optional modules, which include a customizable customer portal featuring the business's branding, ticket intake and management, invoicing solutions, employee management, time tracking, document storage, customer communication, reminders, and route optimization. Teams have the ability to assign different roles and permissions, while customers benefit from the portal by accessing services, updating personal information, and submitting requests conveniently. The SaaS solution is accessible from any browser on various devices, including computers, tablets, and smartphones, eliminating the need for software installation or dedicated servers. Subscription plans are structured around the number of administrative user accounts, while customers utilizing the portal do not count against that limit. Additionally, businesses have the flexibility to add or remove modules as their needs change over time, ensuring a tailored experience for each organization. This adaptability allows companies to focus on growth while managing operations more efficiently.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Azure DevOps
Yes
Facebook
Yes
Facebook Messenger
Yes
Google Play
Yes
Google Workspace
Yes
Help Desk Migration
Yes
HubSpot Customer Platform
Yes
Instagram
Yes
Jira
Yes
Salesforce
Yes
Integrations
Azure DevOps
No
Facebook
No
Facebook Messenger
No
Google Play
No
Google Workspace
No
Help Desk Migration
No
HubSpot Customer Platform
No
Instagram
No
Jira
No
Salesforce
No
Pricing Details
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial
Yes
Free Version
No
Pricing Details
€29.90/month
servuno S costs €29.90 per month for one administrative access with a 12-month term (€358.80 billed in advance). Prices exclude VAT. Shorter terms cost more per month; longer terms cost less. Customer-management and service-catalog features are included. Optional modules are priced separately, starting at €2.90 per month. No setup fee.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Vendor Details
Company Name
Funck GmbH
Founded
2023
Country
Germany
Website
servuno.de/
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
Yes
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
