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CallToolsTransform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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Description
Unified Office, Inc. stands out as a premier supplier of SDN-based Hybrid Cloud solutions, seamlessly integrating on-premise, private cloud, and public cloud technologies to offer managed Voice-over-IP and Unified Communications services tailored for Small and Medium-sized Businesses (SMBs). Our Total Connect Now℠ service architecture is meticulously engineered from the ground up to ensure exceptional quality of experience and high availability, utilizing cutting-edge extensible business VoIP communications technology alongside cloud-based infrastructure to boost productivity for SMB workforces. This innovative design stems from our team's extensive experience accumulated over decades in both the telecommunications service provider sector and the large enterprise data networking field. As a distinguished business VoIP provider, we have not only crafted protocols and developed scalable products but have also integrated, deployed, and supported carrier-grade equipment across many of the largest converged networks globally. Central to our mission are the principles of quality, reliability, innovation, and customer support, which guide our operations and commitment to excellence. We continuously strive to adapt to the evolving needs of our clients, ensuring they stay ahead in a competitive landscape.
Description
Enterprise interaction can be understood as the integration of collaboration and communication efforts. We facilitate secure enterprise interaction through your own private or hybrid cloud environment. The Universal Cloud Communications Stack (UCCS) introduces an innovative approach to utilize big data architectures, allowing for real-time communications and collaboration, which enhances the scalability of transaction-oriented services on a worldwide basis. Key immediate advantages include rapid deployment and automated management that utilize standard infrastructure frameworks. Furthermore, by utilizing virtualized, secure, and scalable containers, we provide hosted and managed communication and collaboration services with great ease, paving the way for new business models for Managed Service Providers (MSPs) and enabling enterprises to achieve significant cost reductions. In fact, communication systems offer the most substantial opportunity for cost savings across all areas of IT. The synergy of contemporary software architecture and data-driven distributed infrastructure presents a powerful opportunity to revolutionize the industry while meeting evolving business needs.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
United Office
Country
United States
Website
unitedoffice.com
Vendor Details
Company Name
SIPfoundry
Country
United States
Website
www.sipfoundry.org/platform/
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
