Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
Description
Who claimed that language should be a limitation? With our innovative translation solutions, you are empowered to excel in your endeavors. We merge the efficiency and vast capabilities of machine translation with the genuine touch that only a native speaker can provide. Following the processing of your content through our personalized MT engines, a native expert enhances each translation. We tackle the distinct challenges and prospects that your industry, market, and business present. Leading brands trust our customized translation services to achieve global customer success on a large scale, ensuring they reach their audiences effectively and authentically.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cyclr
No
Freshdesk
Yes
Intercom
Yes
Microsoft Dynamics 365
Yes
Pandium
No
Salesforce
Yes
Stackreaction
No
Wix Answers
No
Zendesk
Yes
Zendesk Chat
Yes
Integrations
Cyclr
Yes
Freshdesk
No
Intercom
No
Microsoft Dynamics 365
No
Pandium
Yes
Salesforce
No
Stackreaction
Yes
Wix Answers
Yes
Zendesk
No
Zendesk Chat
No
Pricing Details
$199 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Vendor Details
Company Name
Unbabel
Country
Portugal
Website
unbabel.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Computer Assisted Translation
Collaboration
No
Localization Automation
Yes
Machine Translation
Yes
Marketing Management
No
Permission Management
No
Project Tracking
No
Quality Control
Yes
Resource Management
No
Terminology Management
No
Translation Analytics
No
Translator Database
No
Version Control
No
Website Translation
No
Workflow Management
No
Translation Management
Billing & Invoicing
No
CRM
No
Collaboration
No
For Software
No
For Websites
No
Localization Automation
Yes
Machine Translation
Yes
Marketing Management
No
Order Management
No
Permission Management
No
Project Tracking
No
Quality Control
Yes
Quotes / Estimates
No
Resource Management
No
Terminology Management
No
Translation Analytics
No
Translator Database
No
Version Control
No
Workflow Management
No